Recent Reviews from Land Rover Fort Lauderdale

I am writing this review in hopes that NOBODY ever purchases a used vehicle from Land Rover Fort Lauderdale. We purchased a used LR4 back in Oct 2017 after my original vehicle was totaled during Hurricane Irma. Land Rover presented the vehicle as if the cars never have issues, they are very reputable in the industry, and hold their value. Within a month I took the car back to be serviced for a few things including a coolant issue and a faulty hood latch, since I had a 90 day warranty. The service team advised me there wasn’t an issue with either. My coolant light was now off and the hood latch appeared to be working. I again took it another time within the 90 days warranty for the same issue and again was told there wasn’t an issue and in regards to the hood latch they told me if it comes on and I’m in the area to bring it in I don’t live near the dealership so I am never in the area. Fast forward to a few weeks ago. I was driving in Miami and my car over heated apparently because of the coolant issue, leaving me stranded. I called AAA to have it towed to a Land Rover specialist who has advised me because the car over heated it essentially melted the engine and I would need to replace the engine, $15K for a used one. I started doing some research and there is no way I should have to replace the engine on a 2010 LR4. These vehicles are luxury vehicles and are marketed as such. I called Land Rover Fort Lauderdale and spoke to Tommy the used car manager and he flat out told me there was nothing they would do. They basically sold me a lemon and what is more upsetting is that I took it to them two times while it was under warranty and they continuously said there wasn’t an issue. Of course they would pretend there was no known issues because since it was within the first 90 days of the purchase I had a warranty and therefore they would’ve had to fix it. They sold me a vehicle that had known issues and refused to fix the issues within the first 90 days of the warranty coverage. This is absurd, I’ve owned several luxury vehicles in the past and have always received top notch service when it came to my vehicles. Land Rover of Fort Lauderdale has no interest in doing what is right. Tommy insisted it wasn’t their issue. I will never recommend this dealership. Please go to any other Land Rover dealership but not this one because they sell cars that are no good and they will scam you when it comes to the 90 day warranty so that don’t have to pay to fix any issues.

Misty Padilla Dec 4, 2018

To whom this concern: By far this was one of the most painful, most uncomfortable large purchases I have ever made. I am pretty convinced as days after pass, I purchased the wrong vehicle from the wrong dealer. I partly blame myself as I should have been more patient with this purchase an simply walked away to a different dealer who would truly respect me as a customer. As long as I own this car, I will never forgive myself for not just walking away. Your dealership gets a “negative 10” for customer service. I will never, ever, ever purchase another car, even if it was free from Land Rover of Fort Lauderdale. The sale was so uncomfortable, that when they delivered the car with the license tag having the name Land Rover of Fort Lauderdale, I asked the service guy to remove it. I am not going into the specifics since you failed on so many levels, that would simply take too long. Received so many excuses from your staff how no one is in control, that I simply do not even know why you have sales people, more like a Walmart experience. Vehicle was never properly demo’d. I was asked, almost immediately upon entering the dealership, How will you pay for this? Embarrassing, let alone, demeaning. There were sales people arrogantly walking around, playing in cars, never once acknowledged me as a customer. No one said hi, hello, thank you for coming in, not a word. A good example is that when I came back the next day, my sales person saw me and again, never spoke, said hello, walked right on by me. I now understand why there were no customers, other than myself, in the dealership at the time. So you enjoy the profit margin, the commissions, as this was clearly the priority, the most important part of this transaction. Never did customer service ever come into play. I manage customer’s on a daily basis, involving very large sums of money, and I would have been fired, if I treated any of my customers the way I was treated. Since the car is certified, I can only try to make it up in service. Every little squeak, rattle, hiss, will require a service call. Perhaps I can get my value, my dignity back there. I promised myself that I will never again settle for less than I deserve. Thank you for teaching me that valuable lesson.

TeeLoak Jan 2, 2016

****3/24/15 8:05 AM Still no response to my email. Just sent a follow up.**** ***3/23/15 9:30 AM Since an initial email from Cameron Rodgers on 3/20 which I responded to on 3/21 I have not heard back.*** **Update, Cameron Rodgers has reached out to me to try to make amends. Will adjust review accordingly.** This dealership, like the other dealerships isn't about building relationships. It's all about you doing the work to get the car you want. I completed my entire transaction via the internet with email response times taking anywhere from 1-3 days. I did not receive a single phone call during the entire process to follow up or give me updates. Once the car was on property however, they stopped at nothing to get my check and deliver the vehicle. Responding to emails as quickly as 3-4 hours instead of days apart. Upon delivery, I asked many questions about my car (I ordered every possible feature on the LR4) and the salesman Jeff simply kept responding "You know, I'm not sure, but I'm sure the manual will be very helpful". I then asked about the adaptive cruise control and he said with absolute certainty "Your vehicle does not come with it". Needless to say, it did and I figured out how to work it on my own. I wrote an email to the Store Manager Cameron Rodgers who has yet to respond and left 2 voicemails as well. It has been about a week and still no response on either end after the vehicle was delivered. I just don't understand how you can deliver a vehicle and not know the features to tell the customer about it. Also, I had tried to negotiate with them and they were really not willing (which is fine, I understand that the vehicle was a custom build) but they were nice enough to tell me that they will give me the free window tints which I truly appreciated. When I received the contract via email, I saw that they were charging me for the tints. I asked them to remove the tints from the contract. They removed the charge and never tinted the windows. Jeff played dumb and said "but you told me to remove the tints". I told him very politely that he knew very well that he told me the tints would come at no charge to me and to remove the cost of it from the final price. Overall, I am only giving the 2 stars because I got the vehicle exactly as I wanted it but I definitely did all of the work on the deal and the staff here knows nothing about their vehicles. Only how to take your money and deliver the car. Do not expect any customer service in between the two transactions. I hope that they improve upon themselves because they are a supposed to be a luxury dealership.

Althea Frye Mar 24, 2015

Althea Mar 24, 2015

Lee N. at Land Rover Dealership, Fort Lauderdale is an exceptional Sales Guide, compared to 3 Car buy deals I had in past 10years in south Florida ! This was my experience I was doing research for purchase/lease of a new cars/SUV for last 2 months knowing the fact that Thanksgiving/Dec is the best time of the year, via consumerreports, truecar, costcoauto, edmunds, cars, nadaguides. I shortlisted based on my family needs/financials, 2014 models of Honda Accord EX-L, VW CC R-line 2.0T Executive, Infiniti QX60, Acura MDX, Volvo XC60, BMW X1, Benz GLK350 and bottom of my list was Rover Range Rover Evoque PurePlus (pricy, reliability but fully loaded with all features other makers has as optional accessories) Did extensive study on lease and buy Verbiages used by Dealers/Banks/Credit Unions, read blogs, friends feedback, lesson learnt from consumer reports. Then started visiting the Dealers over weekends based on the quotes from Truecar via [HTML removed] and Costoauto. Every Dealer has similar work culture, office ambience etc and try to sign the deal on the first visit by applying every trick in best sale book you can get, test drive/product feature/options/comparisons/Wal-Mart or restaurant gift card/cheap goodies or getting emotional and put pressure on you by talking to 2 levels up their leadership, even meeting Regional Manager - some too arrogant and unprofessional. None of these Dealers (south Florida) give you copy of breakup of entire sale deal in hand and you may not be in position to question even minor cost details - keeping the customer in dark on critical facts or allowing you to think and get back another day But at Land Rover Dealership, FLL its totally different experience professional approach, NO pressure to buy the car and every detail you ask they have an answer with facts/numbers and give you complete details in printout to take home. I guess they can handle even the most educated car buyer! I signed the deal on 3th visit after getting all my questions clarified via mail, phone, documents provided including honoring Tata-JLR Partners program. Lee scheduled appointment date/time at my convenience and emailed entire documents which Ive to sign for review the previous day. On the signing day got a warm welcome, all documents printed ready and car detailed - all exactly what I had asked My only concern was JLR tie-up with Chase and customer has no other banker to choice if its lease Thank You Lee and very Best to You! Thanks & regards, AVI & Family

AVIfamily Jan 1, 2014

I recently purchased a 2014 Range Rover Sport from Land Rover of Fort Lauderdale and had an absolutely pleasurable buying experience, particularly as a result of the enormous efforts and the incredible customer service of the salesperson, Martin P. Having purchased 4 other vehicles from Martin and Land Rover previously, I am accustomed to his style of selling, which is informative and very low pressure, but it always amazes me how much Martin knows about each of the cars he sells. Martin is passionate about the Land Rover brand, which is obvious not only from his knowledge of the product, but also because he painstakingly rebuilt and restored a rare Land Rover collectable for his personal use. He seems to understand more about this company, the cars they manufacture and how they compare to other similar (hard to comfortably use that word though) vehicles on the market than any other salesperson I have ever dealt with. Martins level of customer service is also truly unparalleled. He makes himself available for questions after hours and on off days for demanding and often difficult customers like me. He also does not stop once the car is delivered and follows up regularly during the year and is always available if and when I have a question or problem. When I purchased the last Range Rover, I actually was able to get a slightly better deal from a different dealer on my trade, but I opted not to complete the sale through them and instead through Martin. That decision paid off when I had a small battery issue while the car was parked at my home while we were overseas during the summer. Martin arranged to have the vehicle picked up during my absence and delivered back expeditiously so that it was awaiting our return home a few days later. While other dealers may say they offer the same level of personalized service; that is unknown, but what is known is that Martin delivers on every promise and commitment. Like Martin, I too am in a customer service business and I always recognize and appreciate those that go above and beyond the normal call of duty. Land Rover of Fort Lauderdale has earned a customer for life in us and it is all from the extraordinary sales skills and efforts of Martin P.!

Jbrown2665 Oct 15, 2013

Looking to find the right blend of refinement and utility, after a friend's suggestion, I found my way to the Land Rover dealership. I had seen the commercials but, seeing the vehicles in real-life was an eye opener. There very aesthetically pleasing inside and out. After hopping from vehicle to vehicle in the showroom, I was excited to see how a test drive would rate the vehicle. It was requested and Bill Morden came in to support the effort. Our test drive was not one of the test drive vehicle; he pulled the vehicle I liked out of the showroom, drove it outside and away we went. Although Im sure the dealer plate is traceable, we proceeded to enjoy a thorough test drive. What an awesome vehicle. If I was not sold before, I was well on my way. Bill drove me through the Land Rover course. Its a must experience event. After driving the vehicle in normal conditions and realizing the quite and smooth ride, it was surreal to traverse the conditions set-up by the course. Not sure if I would ever need the entire range of off-road capabilities but, sure would be nice not to worry about the occasional run in with Mother Nature. Did I forget to mention the vehicle was not priced at the high volume end of the spectrum? No pressure from Bill. He offered some good conversation and as much time as I needed. I never felt he was rushing to leave or push a sale. At one point, I even though, I wonder if hell ask to see what it takes to get you in this vehicle today. Never did. Just good questions and answers. At that point, I had to sleep on the idea of a purchase. Obviously, since Im typing this, I returned to make the purchase. Sale went smooth. There were decent folks throughout the organization. I cant say enough about my experience with Bill Morden. He was/is always professional and demonstrated on several occasions, his commitment to my best interest. Ive had the vehicle since 3-4-07 and I always enjoy the ride. Quality problems have not been an issue. Its a very complex vehicle inside and out. I have a engineering an IT background and love to tinker with gadgets but, still find myself looking into the manual for certain feature rich options. One of my initial concerns was the quality/reliability of the Land Rover line. Bill seemed to sum it up. The vehicles are not like the average car on the road. There are a lot of complex features that require time to get use to. Cant speak about others and their problems but I can see where some surveys would present problems for the line. Adding complex systems into an environment where its expected to be simple creates an overload. I would agree, driving is the most important task while transporting yourself and others around. But, if youre up for another experience, before, during and after the commute, try their line-up. If you go to LR of Ft. Lauderdale, talk with Bill. Hell let you know what the brand is and is not. You will not be disappointed. The vehicle purchase experience is, generally, not a daily occurrence. Bring back the joy of a new purchase and ask for Bill Morden.

masavage Aug 7, 2007

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