Recent Reviews from Land Rover Fort Lauderdale

Land Rover Fort Lauderdale—Outstanding Customer Service! I am a senior citizen who recently retired and moved to South Florida after living and working overseas for 16 years. During that long period of time, I did not have a car and used public transportation. Of course, after returning to the U.S., I had to buy a car, and I managed to find a decent 2004 Mitsubishi Lancer. A few weeks ago, I was driving north on I-95 with my wife and son in the car. Suddenly, one of my tires blew out. Thankfully, I managed to get to the side of the road without an accident. I had just bought this car a few months ago, and of course, it had a spare tire. However, I didn’t realize that the tire tool in the trunk was not the correct one, so I could not change the tire. I managed to keep driving very slowly on the shoulder of the road even though I was driving on a flat tire which could come off at any second, leaving me driving on the rim. After about a mile, I reached the Copans Road exit. There were no service stations in sight, but I could see “Champion Porsche” and “Land Rover Fort Lauderdale” right next to I-95. I first drove to Champion Porsche and pulled slowly into the service entrance, where a service staff person met me to ask what I needed. I explained that I had an emergency situation with the blowout, which he could easily see, and I only needed someone to change the tire. A mechanic could change the tire in 10 minutes, and of course, I would pay for the service. His response was terse and unsympathetic: “We only work on Porsches.” I had no choice but to back up and go over to the Land Rover dealership. I went inside to the service department and explained my situation. The lady who scheduled service appointments said, “Just a minute. Let me check in the back and ask a mechanic to help you.” She came back in a few minutes with a very nice young man who said he would help me. I pulled my car around to the back of the shop, and he changed my blown-out tire in 10 minutes. I then returned to the service department manager and asked how much I owed. She said, “Oh, there’s no charge.” I asked, “Are you sure?” She said, “Yes, no problem. We’ll do it as a service for you.” Of course, I went back into the shop, found the nice mechanic, and stuck at $20 bill in his pocket, although he resisted. I will never forget the kindness of Land Rover Fort Lauderdale, and sad to say, I will never forget the total lack of compassion of the Champion Porsche staff person. Champion Porsche is not a champion of anything as far as I am concerned, whereas Land Rover is my Good Samaritan. I would say to the Porsche staff person, “If your elderly father or grandfather is ever in the type of emergency situation that I was in, I hope that they find a Good Samaritan and are not treated in the indifferent manner that you treated me.” I highly recommend Land Rover Fort Lauderdale as a friendly and competent automobile dealership. They focus on outstanding customer service and treat people with dignity, respect, and compassion.

Neal Williams Sep 5, 2016

Buyer beware of false advertising and slick salesmanship... The epitome of why car salesmen have a bad reputation. I took a loan for $70,000 for a RR Sport that had over 10k of extras like third row seating, and rear heated seats and AC that I don't really need, just so I could get the upgraded stereo. I am a musician and sound engineer so a quality system is important to me and during the test drive I asked to confirm the upgraded stereo and the salesman actually pulled out the sticker and said yes it was the Meridian upgrade. We agreed to make the deal the next day and when I returned I asked him to confirm again, bc I didn't see the Meridian name on the speakrer grille. He confirmed again that it was the mid level Meridian system with 825 watts, not the 1700 mega watt system- which was okay with me. So I spent the afternoon signing documents etc and happily walked out the door... Before driving off the lot though I tried to adjust the sound to play one of my CDs but it severely rattled the door speakers with loud buzzing instead of rich bass tones, so I took out the factory sticker myself to find that there was no upgrade at all! In fact, there are speaker grilles in all four doors and the center console that don't even have speakers in them, just for show- empty! When I went back inside the dealership, instead of apologizing, the guy says I should be more flexible and make some concessions with add-ons (which I was already doing with 10K of rear seats etc..) On top of that, he explained to me the problem is that I have an addiction to sound and that I didn't need the upgrade- I should just get used to it. This actually happened. Blatant and unapologetic manipulation and insults, after wasting two days of everyone's time. While I like the drive and other comforts of the vehicle, it is disturbing to me that a luxury SUV like Range Rover gets away with the illusion of quality when they are really on the cheap and have "Master" salesmen cover it up. It feels like a scam. I asked to upgrade after market but they said it's not possible. So next time you see a Range Rover out there, unless the grille says Meridian on it- look closer, it may just be for show... a lame and literally EMPTY status symbol. I am a loyal customer, having owned 2 Land Rovers in the past and had planned on having new ones into the future but this experience makes me question the new vehicles, the dealerships, AutoNation and the true quality of Land Rover itself. Definitely read the fine print and steer clear of this place... I cancelled the deal and took back my original paperwork on principle and how this dealership operates.

Andrew Clark Aug 15, 2016

To whom this concern: By far this was one of the most painful, most uncomfortable large purchases I have ever made. I am pretty convinced as days after pass, I purchased the wrong vehicle from the wrong dealer. I partly blame myself as I should have been more patient with this purchase an simply walked away to a different dealer who would truly respect me as a customer. As long as I own this car, I will never forgive myself for not just walking away. Your dealership gets a “negative 10” for customer service. I will never, ever, ever purchase another car, even if it was free from Land Rover of Fort Lauderdale. The sale was so uncomfortable, that when they delivered the car with the license tag having the name Land Rover of Fort Lauderdale, I asked the service guy to remove it. I am not going into the specifics since you failed on so many levels, that would simply take too long. Received so many excuses from your staff how no one is in control, that I simply do not even know why you have sales people, more like a Walmart experience. Vehicle was never properly demo’d. I was asked, almost immediately upon entering the dealership, How will you pay for this? Embarrassing, let alone, demeaning. There were sales people arrogantly walking around, playing in cars, never once acknowledged me as a customer. No one said hi, hello, thank you for coming in, not a word. A good example is that when I came back the next day, my sales person saw me and again, never spoke, said hello, walked right on by me. I now understand why there were no customers, other than myself, in the dealership at the time. So you enjoy the profit margin, the commissions, as this was clearly the priority, the most important part of this transaction. Never did customer service ever come into play. I manage customer’s on a daily basis, involving very large sums of money, and I would have been fired, if I treated any of my customers the way I was treated. Since the car is certified, I can only try to make it up in service. Every little squeak, rattle, hiss, will require a service call. Perhaps I can get my value, my dignity back there. I promised myself that I will never again settle for less than I deserve. Thank you for teaching me that valuable lesson.

TeeLoak Jan 2, 2016

*****3/25/15 1:05 PM I received a sincere response from the General Manager Cameron Rodgers who has promised to make up for my testimony of a negative sales experience. I will update upon my first service experience. ***** ****3/24/15 8:05 AM Still no response from Cameron Rodgers. Just sent a follow up email. **** ***3/23/15 9:30 AM Since an initial email from Cameron Rodgers on 3/20 which I responded to on 3/21 I have not heard back.*** **Update, Cameron Rodgers has reached out to me to try to make amends. Will adjust review accordingly.** I completed my entire transaction via the internet with email response times taking anywhere from 1-3 days. I did not receive a single phone call during the entire process to follow up or give me updates. Once the car was on property however, they stopped at nothing to get my check and deliver the vehicle. Responding to emails as quickly as 3-4 hours instead of days apart. Upon delivery, I asked many questions about my car (I ordered every possible feature on the LR4) and the salesman Jeff simply kept responding "You know, I'm not sure, but I'm sure the manual will be very helpful". I then asked about the adaptive cruise control and he said with absolute certainty "Your vehicle does not come with it". Needless to say, it did and I figured out how to work it on my own. I wrote an email to the Store Manager Cameron Rodgers who has yet to respond and left 2 voicemails as well. It has been about a week and still no response on either end after the vehicle was delivered. I just don't understand how you can deliver a vehicle and not know the features to tell the customer about it. Also, I had tried to negotiate with them and they were really not willing (which is fine, I understand that the vehicle was a custom build) but they were nice enough to tell me that they will give me the free window tints which I truly appreciated. When I received the contract via email, I saw that they were charging me for the tints. I asked them to remove the tints from the contract. They removed the charge and never tinted the windows. Jeff played dumb and said "but you told me to remove the tints". I told him very politely that he knew very well that he told me the tints would come at no charge to me and to remove the cost of it from the final price.

Althea Frye Mar 24, 2015

****3/24/15 8:05 AM Still no response to my email. Just sent a follow up.**** ***3/23/15 9:30 AM Since an initial email from Cameron Rodgers on 3/20 which I responded to on 3/21 I have not heard back.*** **Update, Cameron Rodgers has reached out to me to try to make amends. Will adjust review accordingly.** This dealership, like the other dealerships isn't about building relationships. It's all about you doing the work to get the car you want. I completed my entire transaction via the internet with email response times taking anywhere from 1-3 days. I did not receive a single phone call during the entire process to follow up or give me updates. Once the car was on property however, they stopped at nothing to get my check and deliver the vehicle. Responding to emails as quickly as 3-4 hours instead of days apart. Upon delivery, I asked many questions about my car (I ordered every possible feature on the LR4) and the salesman Jeff simply kept responding "You know, I'm not sure, but I'm sure the manual will be very helpful". I then asked about the adaptive cruise control and he said with absolute certainty "Your vehicle does not come with it". Needless to say, it did and I figured out how to work it on my own. I wrote an email to the Store Manager Cameron Rodgers who has yet to respond and left 2 voicemails as well. It has been about a week and still no response on either end after the vehicle was delivered. I just don't understand how you can deliver a vehicle and not know the features to tell the customer about it. Also, I had tried to negotiate with them and they were really not willing (which is fine, I understand that the vehicle was a custom build) but they were nice enough to tell me that they will give me the free window tints which I truly appreciated. When I received the contract via email, I saw that they were charging me for the tints. I asked them to remove the tints from the contract. They removed the charge and never tinted the windows. Jeff played dumb and said "but you told me to remove the tints". I told him very politely that he knew very well that he told me the tints would come at no charge to me and to remove the cost of it from the final price. Overall, I am only giving the 2 stars because I got the vehicle exactly as I wanted it but I definitely did all of the work on the deal and the staff here knows nothing about their vehicles. Only how to take your money and deliver the car. Do not expect any customer service in between the two transactions. I hope that they improve upon themselves because they are a supposed to be a luxury dealership.

Althea Frye Mar 24, 2015

Althea Mar 24, 2015

Lee N. at Land Rover Dealership, Fort Lauderdale is an exceptional Sales Guide, compared to 3 Car buy deals I had in past 10years in south Florida ! This was my experience I was doing research for purchase/lease of a new cars/SUV for last 2 months knowing the fact that Thanksgiving/Dec is the best time of the year, via consumerreports, truecar, costcoauto, edmunds, cars, nadaguides. I shortlisted based on my family needs/financials, 2014 models of Honda Accord EX-L, VW CC R-line 2.0T Executive, Infiniti QX60, Acura MDX, Volvo XC60, BMW X1, Benz GLK350 and bottom of my list was Rover Range Rover Evoque PurePlus (pricy, reliability but fully loaded with all features other makers has as optional accessories) Did extensive study on lease and buy Verbiages used by Dealers/Banks/Credit Unions, read blogs, friends feedback, lesson learnt from consumer reports. Then started visiting the Dealers over weekends based on the quotes from Truecar via [HTML removed] and Costoauto. Every Dealer has similar work culture, office ambience etc and try to sign the deal on the first visit by applying every trick in best sale book you can get, test drive/product feature/options/comparisons/Wal-Mart or restaurant gift card/cheap goodies or getting emotional and put pressure on you by talking to 2 levels up their leadership, even meeting Regional Manager - some too arrogant and unprofessional. None of these Dealers (south Florida) give you copy of breakup of entire sale deal in hand and you may not be in position to question even minor cost details - keeping the customer in dark on critical facts or allowing you to think and get back another day But at Land Rover Dealership, FLL its totally different experience professional approach, NO pressure to buy the car and every detail you ask they have an answer with facts/numbers and give you complete details in printout to take home. I guess they can handle even the most educated car buyer! I signed the deal on 3th visit after getting all my questions clarified via mail, phone, documents provided including honoring Tata-JLR Partners program. Lee scheduled appointment date/time at my convenience and emailed entire documents which Ive to sign for review the previous day. On the signing day got a warm welcome, all documents printed ready and car detailed - all exactly what I had asked My only concern was JLR tie-up with Chase and customer has no other banker to choice if its lease Thank You Lee and very Best to You! Thanks & regards, AVI & Family

AVIfamily Jan 1, 2014

I recently purchased a 2014 Range Rover Sport from Land Rover of Fort Lauderdale and had an absolutely pleasurable buying experience, particularly as a result of the enormous efforts and the incredible customer service of the salesperson, Martin P. Having purchased 4 other vehicles from Martin and Land Rover previously, I am accustomed to his style of selling, which is informative and very low pressure, but it always amazes me how much Martin knows about each of the cars he sells. Martin is passionate about the Land Rover brand, which is obvious not only from his knowledge of the product, but also because he painstakingly rebuilt and restored a rare Land Rover collectable for his personal use. He seems to understand more about this company, the cars they manufacture and how they compare to other similar (hard to comfortably use that word though) vehicles on the market than any other salesperson I have ever dealt with. Martins level of customer service is also truly unparalleled. He makes himself available for questions after hours and on off days for demanding and often difficult customers like me. He also does not stop once the car is delivered and follows up regularly during the year and is always available if and when I have a question or problem. When I purchased the last Range Rover, I actually was able to get a slightly better deal from a different dealer on my trade, but I opted not to complete the sale through them and instead through Martin. That decision paid off when I had a small battery issue while the car was parked at my home while we were overseas during the summer. Martin arranged to have the vehicle picked up during my absence and delivered back expeditiously so that it was awaiting our return home a few days later. While other dealers may say they offer the same level of personalized service; that is unknown, but what is known is that Martin delivers on every promise and commitment. Like Martin, I too am in a customer service business and I always recognize and appreciate those that go above and beyond the normal call of duty. Land Rover of Fort Lauderdale has earned a customer for life in us and it is all from the extraordinary sales skills and efforts of Martin P.!

Jbrown2665 Oct 15, 2013

Looking to find the right blend of refinement and utility, after a friend's suggestion, I found my way to the Land Rover dealership. I had seen the commercials but, seeing the vehicles in real-life was an eye opener. There very aesthetically pleasing inside and out. After hopping from vehicle to vehicle in the showroom, I was excited to see how a test drive would rate the vehicle. It was requested and Bill Morden came in to support the effort. Our test drive was not one of the test drive vehicle; he pulled the vehicle I liked out of the showroom, drove it outside and away we went. Although Im sure the dealer plate is traceable, we proceeded to enjoy a thorough test drive. What an awesome vehicle. If I was not sold before, I was well on my way. Bill drove me through the Land Rover course. Its a must experience event. After driving the vehicle in normal conditions and realizing the quite and smooth ride, it was surreal to traverse the conditions set-up by the course. Not sure if I would ever need the entire range of off-road capabilities but, sure would be nice not to worry about the occasional run in with Mother Nature. Did I forget to mention the vehicle was not priced at the high volume end of the spectrum? No pressure from Bill. He offered some good conversation and as much time as I needed. I never felt he was rushing to leave or push a sale. At one point, I even though, I wonder if hell ask to see what it takes to get you in this vehicle today. Never did. Just good questions and answers. At that point, I had to sleep on the idea of a purchase. Obviously, since Im typing this, I returned to make the purchase. Sale went smooth. There were decent folks throughout the organization. I cant say enough about my experience with Bill Morden. He was/is always professional and demonstrated on several occasions, his commitment to my best interest. Ive had the vehicle since 3-4-07 and I always enjoy the ride. Quality problems have not been an issue. Its a very complex vehicle inside and out. I have a engineering an IT background and love to tinker with gadgets but, still find myself looking into the manual for certain feature rich options. One of my initial concerns was the quality/reliability of the Land Rover line. Bill seemed to sum it up. The vehicles are not like the average car on the road. There are a lot of complex features that require time to get use to. Cant speak about others and their problems but I can see where some surveys would present problems for the line. Adding complex systems into an environment where its expected to be simple creates an overload. I would agree, driving is the most important task while transporting yourself and others around. But, if youre up for another experience, before, during and after the commute, try their line-up. If you go to LR of Ft. Lauderdale, talk with Bill. Hell let you know what the brand is and is not. You will not be disappointed. The vehicle purchase experience is, generally, not a daily occurrence. Bring back the joy of a new purchase and ask for Bill Morden.

masavage Aug 7, 2007

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