Actually, this is my second posting as I had to take my car back in for service Tuesday February 2nd. It was just as bad as the first service noted below. I booked the service appointment online and got a confirmation. When I got there, no one seemed to know about the appointment. On Thursday of that week, I still did not hear from them at all about the status of my vehicle. I called several times and either got no answer or voicemail. I called again on Friday and finally got a hold of someone and they said the vehicle was done, but still had to be test driven and I would get a call back when it was completed. I finally got a phone call about 4:45 on Friday that the vehicle was completed and I could pick it up. Are you kidding? Almost 5 pm on a Friday afternoon, driving up from Fort Lauderdale on a Friday? Needless to say, I was without my car for the weekend. On top of this, last week when it was raining, the windshield started leaking again in the same spots as before and also started leaking in new spots. Supposedly a new windshield has been ordered, but I have never received any follow up from them from the last service visit. I was also told they temporarily sealed the windshield until the part came in, but obviously they did not do this or do it right. The car is going to get ruined, but it is a leased vehicle so this is really their problem not mine as I am documenting that they will not fix the problem. I am sure the General Manager will do another response to this posting with a generic response with the general phone number for the dealership but no extension. Good luck in trying to reach him. If he was really concerned about making this issue right he would give me a direct number or email to reach him. I cannot recommend Land Rover at this point for their vehicle quality or service, I normally do not post anything, but Land Rover sent me an email asking me to post my experience, so I am. Two times on the initial service request call the person Maria, the only person that books the service calls, gave me wrong information that Land Rover had Enterprise on property to rent a vehicle while the car is being repaired. Only to get there to find out they do not. How does the only person who books the service appointments get this wrong? The items asked to be fixed were not fixed as requested. It is a known problem that the windshield leaks on the Discovery and one had to be back ordered. I was told the windshield was temporarily sealed until the window comes in. The windshield leaked the first rain after the car was fixed. I told them the front right tire had a slow leak and had to be filled every two weeks. I was told they found no leak and checked it thoroughly. Here we are two weeks later and the warning light goes off again that the tire is low and needs air. My experience so far with the Fort Lauderdale and Miami service departments are both way below expectations. I like my vehicle but I am not happy with their service.
Don Friedman
Feb 21, 2021