Took my Range Rover for a coolant leak after a month and a half of waiting no repairs were done . Worst service ever.

I HAD A GREAT EXPERIENCE AS ALWAYS, IN LAND ROVER OF Ft Lauderdale, . My adviser Sharon Adwaney have the knowledge of the brand and the experience that give me a lot of confidence that my car is in good hands and if you add the fact that he makes you feel welcome all times and answer all your question, that makes the perfect combination of a top@ #1classy@bestadviser#LandRover@Ftlaud

I highly recommend Jef Frankfort as your salesman. Such a genuine and kind soul. He got me in the vehicle of my dreams and added top notch customer service on top. Thanks Jef!

Just bought my dream Range Rover convertible from Tom. Awesome salesperson! If you're looking for a Range Rover I totally recommend Tom!

Great buying experience! Great communication! Ricardo (Ricky), our salesman, was super helpful. He responded to emails quickly, was patient in answering numerous of questions I had (due to the distance, I was unable to physically see the vehicle) and worked with me regarding the time it took to make our decision. Robert, the Finance Manager was super nice also and made sure everything was finalized to our expectations. Thanks again! :)

My family love it...Mr. Smith was on point ☝️ The mechanic are great thank you all

Customer service here sucks! I’ve been calling for a week trying to get an issue resolved with my vehicle and have yet to receive a call back!!! Every time I call it’s always “let me transfer you to their voicemail”. As much as we pay for these vehicles you would think the customer service would be excellent!

An absolute terrible experience!! Had an appointment on a Tuesday morning . The RR didn’t get looked at until Thursday. Then ,I was charged for something that they broke on a prior service visit. The maintemance department at RR Fort Lauderdale works on commission right? So finding issues/problems makes them more money. Find another service dealer! You will be happy you did.

I would like to keep it short but was unable to. I dropped my vehicle off to get the tire pressure and check engine light looked at. After being charged separately for diagnostic we decide to pay the amount of $8000 to fix it. Although it was a lot, we thought taking the vehicle to its brand would give us a peace of mind. After just one month of fixing the vehicle, another problem ensued where the check engine light came on again. I genuinely believe the diagnostic check should have pick up the faulty combustion system. We waited at three months to get it fix, paying another $5000. When we noticed it was taking too long to get our car back, we asked for a loaner, they told us they did not have any vehicle available. Today I chose to write this review because last night when my fiancé got off work the vehicle completely shut down on I-95 jeopardizing his life. We towed it to a different Land Rover dealership and hopes of finding a better result. It not fair when we work so hard to take of our valuables and in return that money went to waste. Pompano Land Rover need to do better.

I take my range rover sport for service here my service advisor is very friendly and knowledgeable. It’s always a pleasant experience. Just not the bill -)

I purchased from this location a few weeks ago. I visited a bunch of dealerships before I found Land Rover in Pompano and was annoyed with the lack of customer service at other dealerships. From the start, Ricardo made the process seamless and offered me the highest amount for my trade in. Jessica in finance stayed late to close the deal that night and I swear she has the patience of a saint. I had a small issue with the vehicle a few days after purchase and dealt with Scott in service. He overheard my issue and quickly jumped in and took over to make it right. They didn’t just fix the issue, they went beyond my expectations and kept me in the loop every step of the way. I was surprised to see how much they cared about customer satisfaction. My next purchase will definitely be from this location.

Online Sales advisor, Jef Frankfort, was very professional and responded in a timely manner to all inquiries. This was my first purchase of a Pre-Owned Vehicle and it went as smoothly as possible given the current situation with COVID affecting all supply chains. Overall the purchasing experience was great and I would recommend this dealership.

Bill is a stand up guy, he was awesome in recommending the right car and service options for me. I’m really happy with my Range Rover Sport!!

Thanks so much Land Rover of Fort Lauderdale .You certainly go Above and Beyond. My service advisor Linda is really above and beyond . excellent .In a timely matter she makes sure that my car is serviced properly and that the technicians resolve the problem I have . It is very comforting to trust your service department.

Under construction, total mess.

Sharone and Emmanuelle were both wonderful. Best customer service!

Sharone was on it!!! Yes. The part is backordered for a month or more. But, I think this is the best service provider I have had at RR. Thanks.

Great service department!

For a high end vehicle, the service department seems very average at best. I can't say they were not polite. However, they are definitely not going out of their way to please customers. In fact, every dealership experience I have had over many years was more accommodating than this dealership.

Amazing service ..!! Thanks

Brought my car in for my first prepaid yearly service, when I arrived no one could find record of my appointment, which was frustrating as I called to confirm twice and requested a loaner. Fortunately, my service representative Taiwo was extremely helpful in taking in my car for service and arranging a rental for me. I appreciate his help.

I leased a 2021 Range Rover Velar at Land Rover Ft Lauderdale and the overall experience was easy breezy. The salesman Tom Stein was extremely professional, knowledgeable and friendly. The finance guy, Brandon V, was knowledgeable and professional as well. Great experience overall.

Mike Anderson (service advisor) was excellent!

Aaron did a great job, understood exactly what I was looking for, and delivered accordingly.

Awesome experience Tom helped me he was very straightforward gave me the price with everything i wanted i only spent 40 mins at the dealer, great experience

Excellent Service highly recommend Cameron Jeff and Tommy made the whole transaction senseless and effortless.Attentive to detail unbelievable service I would highly recommend Land Rover Fort Lauderdale

The customer service at Land Rover Fort Lauderdale is 5 star. They are thorough, kind, and concise. I have only had great experiences at this location.

They got me in and out... My type of service!!!

Great Service and fixed issue perfectly!

Veery professional. L;Ike the rest of the world since COVID we had to wait for parts but end result is my car is running great. People were great!

I just purchased a Velar Dynamic S - Martin Ross is our contact and dealing with him is a pleasure. Always responsive, quick to get information to me and was on top of my vehicle's arrival. This is my 4th Range Rover and I love it.

Linda was great; it’s tough during the construction project so get over yourself & be a little patient during this difficult time for all. U r not the only person who ever bought a Range Rover! Life is to short to sweat the small stuff!!!

Sharone Adwaney and the team at Land Rover of Fort Lauderdale offer an experience that exceeds expectation. Quick check-in, professional guidance, and I’m back driving in the timeframe promised. It’s a further drive but worth the honest and timely service.

What can I say about Land Rover Fort Lauderdale... EPIC, literally EPIC experience! We went in to buy a full sized Ranger Rover HSE and got EXACTLY what we wanted combined with amazing service. I change our cars every 2-3 years, its been 10yrs since I've owned a Ranger Rover (after a terrible experience in the UK buying one), and I have to say Jef Frankfort and the team at Land Rover FLL have completely won me back. The whole experience was amazing, despite: - the fact there's no showroom and they are working out of port-a-offices they still manage to make you feel like your in a luxury showroom. - Despite the fact there is zero stock of new or used cars in the US at the moment, Jef still managed to find us the exact car I wanted (and actually the choice of two a Sport or a Full Sized as we couldn't decide) At one point did I feel rushed, Jef really understands that you're spending $100k on a car and you want time to test it, play with it and make sure you are sold on it without the constant 'are you buying' questions and pushiness we have received at BMW and Lincoln (terrible experience). They also gave me $6K MORE than anyone else offered me for my 2018 Black Label Navigator L, which just sweetened the deal even more for me. From start to signing the finance paperwork with the lovely Jess, everything was amazing, can't recommend Jeff and Land Rover FLL enough. We'll absolutely be staying in brand and are already talking about purchasing another as a second car.

Very disappointed with the customer service at this land rover dealer. I dropped my car for a flat tire and 72 hours later still no updates on the status of my vehicle no pricing on the cost of the new tires. Linda was the one assigned to my case and I never heard from her once. As a business owner I predict This Land Rover dealer is probably losing hundreds of thousands of dollars on yearly basis because the employees just don’t follow up and customers like me prefer to just go somewhere else after 3 days with no communication. After 72 hours of no response I called and asked them to give me back my car and now I will go to a local tire shop to get the problem fixed. My service would of probably generated $800-$900 in revenue to this location. Not much but it all adds up. They did put my spare tire on my Range Rover and the flat in my trunk once I requested to withdraw my car so that was nice.

Fantastic dealership. No games! Highly recommend.

Best car shopping experience ever! Highly recommend Peter Penaherrera, he made this the best car shopping experience I’ve ever had. Well done !

My husband and I had a terrible experience with this Land Rover dealership last month. We had a tow truck from the LR dealer, pick up the car from our house and when we went to pick up the LR4, there was extensive damage to the passenger running board. The manager walked around the car and said well, no one took any pictures or documented the damage, so we will replace it for free. We just got a call from Miguel who said he took photos, which contradicts what the other employee said. They smashed our running board and I am very disappointed in the lack of responsibility and care for their customers. It is very hard to reach them and no one ever calls you back in a timely manner from this dealer. I would definitely go to Land Rover in WPB or Naples. Very disappointed with this dealer.

The staff at Land Rover of Ft Lauderdale have been fantastic. I can't think of a better time purchasing a vehicle. They made it super simple as well as quick. I definitely would recommend!!

Professional and friendly the sales and service team are excellent at what they do!

I'd like to thank Ricardo Torres at Land Rover Fort Lauderdale for helping me get into my next car! Even though right now times are tough and it is very difficult to purchase a car during this current "pandemic", Ricardo made sure I was taken care of with certainty and in a timely manner. I would gladly do business with Ricardo again in the future. Thanks again for helping me find my new car!

I went in for a suspension error on my vehicle as well as a possible recall. I was given a specific appointment date of June 22nd with a loaner. My vehicle was at the location for 3 weeks and would have been longer had I not made complaints about the unacceptable time frame. I was almost one month out of my truck with excuses that were unacceptable. I spoke with the managing service adviser, Matt, who lacked consideration, sincerity, and charisma. He was unapologetic but instead pushed his excuse regarding the lack of technicians. Why then was an appointment made for me? When I went in, I asked to speak with him further and he brushed me off even though I was right outside his office door with an excuse that he was on a call. He obviously did not know I was right there. I received my car with an empty tank of gas even though I took it in with about a half tank. My mileage in and out were inaccurately inputted, which I don’t usually pay attention to upon signing because I trust that they do the right thing, but of course, it received my attention because my car was presented to me on empty. It’s the overall experience for me, which was undeniably the worst.

I'd like to thank Ricardo Torres at Land Rover Fort Lauderdale for helping me get into my next car! Even though right now times are tough and it is very difficult to purchase a car during this current "pandemic", Ricardo made sure I was taken care of with certainty and in a timely manner. I would gladly do business with Ricardo again in the future. Thanks again for helping me find my new car!

I recently took my Velar in for service. When I picked it up, I was given a bill. This surprised me because I thought the service was covered under a maintenance plan. The service advisor, Robert, pointed out that my plan had expired a few months earlier. I expressed my disappointment that I wasn’t sent a reminder of the expiring plan. Robert apologized, but said there was nothing he could do. The very next dat, I received a call from Robert to advise me that he went to management and was able to get the full charge refunded. Needless to say, I was thrilled! Robert’s professionalism and action in taking it upon himself to appeal to management on my behalf was very much appreciated. Robert also made sure that the service was performed ASAP because I was in the waiting room in a great deal of pain having just had surgery.

🖕🏿Do not shop here I try to sell my clothes I waited three hours just to tell me that you not buying my clothes That customer service🤬

Land Rover Fort Lauderdale is the way to go. Their customer service is way better than ALL OTHER Land Rover delaers in SoFlo. Peter has treated us in an EXCELLENT way, very honest, transparent and with no sales games. Not easy to find dealerships/salesmen like this! Thanks!! A++

Dealer attention really good.

Decisions Decisions. From Port St. Lucie, do we go north on I-95 to Orlando to buy a 2019 Ford Ranger fx4 or turn south to save $10k to buy my dream truck mean blue Toyota Tundra. We went south and met Lee. Drove the Truck my way and we were sold. Had his Manager present to give us some history on the truck. Both were true professionals and put my wife and I at ease. Took less than 2 hours and even filled the tank for our drive back up to Port St. Lucie. Thank You all involved and especially Lee.

Gracias por esa atencion personalizada excelente bajo todos los aspectos

It took longer than expected for a nail in tire. It was patched and I was charged 0.00 . Wonderful customer service.

Great buying experience. I recommend Land Rover Fort Lauderdale.

Great customer service A++++++

Even though the service and sales waiting area is in a temporary space while dealership undergoing an extensive renovation, the service and advisors are still top notch. My car was serviced and cleaned in less time than original estimate. I have always had nothing but good things to say about this dealership from purchase to every service. The relationship has made for many happy years of ownership.

great experience

We just moved to South Florida. We've had a great relationship and service experience with our prior dealership in NJ and were concerned we wouldn't get the same experience here. There was no need to be concerned. The entire team at Land Rover Ft. Lauderdale went out of their way to accommodate us. Rob & Matt in service kept us updated and worked hard to get our car serviced and returned.

After calling this dealership for some minor warranty work to be done on a 2019 RR Sport we were told there was a 4-6 week waiting list, fair enough considering that we’re all trying to adjust to a post pandemic life. We dropped the car off 4 weeks later, after two weeks of it being in service we were told we were #16 on the waiting list and that they might be able to look at it within the coming week. We picked the car up and have arranged drop off to another dealership. We won’t be returning to Land Rover Pompano again.

Hands down the best dealership experience we’ve had! Ricardo was beyond wonderful, patient and understanding. Thank you so much for going above and beyond and making our experience quick and easy!

Had service performed due to malfunctioning battery. Rob did excellent job in getting me in and out quickly.

Great professional Sevice from Lendita Great asset to Landrover Fast turn around time

The service does not match the brand value (and I have Land Rovers for more than 11 years)! 2 months to schedule service+loaner... almost 30 days for a return with services to be done... then offered to change all tires (that I had changed 2 months before)...and offered to change a lot of things not necessary. Asked if the tech advisor checked my car, and it was clear that he didn't even gave a real look in everything, and ended-up saying that I had to pay for the loaner for such a long time using (can you believe it?! lol) You pay way much more for a service in the dealership, and you get much less than if you go to professional service shops. The real value of a service is in what you deliver, not in the expensive price you charge. Gonna try other dealership for next services (and to keep the warranty ok) because every service I need, is a disappointing experience.

The service does not match the brand value (and I have Land Rovers for more than 11 years)! 2 months to schedule service+loaner... almost 30 days for a return with services to be done... then offered to change all tires (that I had changed 2 months before)...and offered to change a lot of things not necessary. Asked if the tech advisor checked my car, and it was clear that he didn't even gave a real look in everything, and ended-up saying that I had to pay for the loaner for such a long time using (can you believe it?! lol) You pay way much more for a service in the dealership, and you get much less than if you go to professional service shops. The real value of a service is in what you deliver, not in the expensive price you charge. Gonna try other dealership for next services (and to keep the warranty ok) because every service I need, is a terrible experience.

Rob.... Great job

Looks bad, hopefully after the full remodeling place will be amazing. Had a hard time finding it

Jeff is one of the best salesman I have ever come across. From reserving the vehicle without any down payment to ensuring that the right model was chosen and finally addressing some minor defects promptly. The whole process took 2 hours Highly recommend

This is the worst place to get service! We bought an evoque brand new 9 months ago ever since we bought it something is always wrong with it and when we take it for the warranty they say they fix it and it’s still the same. They also have lost parts and have reordered them like 3 times. They left lug nuts missing on the tires once. I need to get a corporate number a file a complaint!

Just relocated to FL and called to make a service apt only to be told that I cannot have a loaner since I did not buy my vehicle from them. Well that's because I didn't live here so I now know where I will not be buying my next vehicle from. I was also pushed off to Jaguar dealership but at this point I just need my car serviced. Disappointed on how they treat a possible new customer.

Kudos to my Salesman Tom Stein..a standout in the auto industry. Tom is informative and professional. Zero pressure..only gives the info so customer can make the right decision.

In this unprecedented times, we need more people like Peter, very professional, patient and customer advocate. 5 starts!!!!

Agent was very helpful after so much disappointment I’ve been having with my 2020 Evoque since I bought it. Negative point: dealer is not providing Land Rover loaners and service is completely backed up.

Mr.Sharom helped me and he had great customer service and kept me updated about my vehicle

Terrible customer service

You expect this type of service at this level of luxury vehicle and I got it! Some dealers fall short and this one definitely did not! My salesperson Ricardo was absolutely phenomenal, well knowledgeable and took care of every small little detail. I live in Naples and I drove all the way over to Lauderdale for this, and I got it!

Amazing treatment by everyone. Fastest car buying process I’ve ever been too. Ricardo Torres is a 5 star person sales man. Took care of everything. Jessica Martin another 5 stars. Helped me close the deal made it happen.

Overall a great experience! Special thanks to Miguel in service!

I had my 1st car service on 9/13/20. My service rep Shannoe, he was awesome!!! He was very open minded & kind. I needed my rims repaired & he got the rim repair guy out to do them. I must say the experience was more than great! I recommend him for your next service person.

scam company

This has been the best dealership experience we've had. Martin is amazing, responsive, genuine and just plain on point. Thank you so much for helping us find our forever family dream car and for making this experience easy and seamless. We are grateful and thoroughly happy with your service!

Ricardo is the best! First class. No haggling. Treats every customer like family. A man of his word and someone I trust with my eyes closed to refer other clients and families to. Thank you!!

Always a pleasure working with Sharone. Professional, helpful and friendly. Takes great care of my car and I never have to worry about it’s performance.

It was fantastic, my service advisor Miguel was amazing very knowledgeable he's is very caring and a great person.

Had one of the most pleasant experience. Edwin was awesome. He took his time to talk with us find out what we were looking for and met our expectations. To be honest going to dealer always felt intimidating but this experience we received here changed our mind and look forward to future visits. Definitely a recommendation to others. Thank you Edwin, we love our Rover Sport!!

My advisor Mike was awesome I really felt like he had my back, he called and kept me informed my sales man Tom Stein is always there to pitch in I really felt taken care of.

My personal service person is fantastic. She was kind, helpful and had my truck serviced in a timely manner. BUT when I sent someone to get and pay for my truck. The service manager took it upon himself to add fees to my bill. So my emailed invoice was one price and the amount the people paid that picked up my truck was 60.00 more. I have both the email invoice and the price paid as proof. I am very buisy so didn’t have time to argue with them. So Land Rover can keep my 60 dollars. But I bet they won’t get another penny from me unless it’s under warranty. Do yourself a favor dont get stuck at land rover service center, find yourself a mechanic that specializes in European cars and trucks. You will save yourself time and money.

miguel was outstanding in making effort to please

As you can see I made satisfactory considerations about the reseller. I hoped that the excellent service would not only be good at the time of purchase. When I most needed explanations in this pandemic regarding the expiration of the lease, as I was not in the US, the disappointment was immense. Hoje completa 4 anos que compareço na loja para ver se compro uma Range Rover, sempre atendido com a mesma disposição e com muita atenção pelo vendedor Ricardo Torres , este nicaraguense com alma de brasileiro. Explicou tudo sobre o veículo e por fim nos decidimos a comprar. Parabéns a Autonation a ter funcionários com profissionalismo exemplar, inclusive o financeiro Steve que sempre com sorriso nos respondia todos nossos questionamentos. Today it is 4 years that I am in the store to see if I buy a Range Rover, always attended with the same disposition and with much attention by the seller Ricardo Torres, this Nicaraguan with soul of Brazilian. He explained everything about the vehicle and finally we decided to buy it. Congratulations to Autonation for having employees with exemplary professionalism, including the financial Steve who always with a smile answered all our questions. Hoy en día se cumplen 4 años que asistí en la tienda para ver si compro un Range Rover, siempre atendido con la misma disposición y con mucha atención por el vendedor Ricardo Torres, este nicaragüense con alma de brasileño. Explicó todo sobre el vehículo y finalmente nos decidimos a comprar. Enhorabuena a Autonation a tener empleados con profesionalismo ejemplar, incluso el financiero Steve que siempre con sonrisa nos respondía a todos nuestros cuestionamientos. 07/31/2019 The problem is in the panel, where I have been twice in the dealership to do an up-grade, I was very well attended by LENDITA and exceptionally by LUCKSON, congratulations to LAND ROVER to have on his staff who wears the shirt of the company. LUCKSON made high praise. An unpleasant fact that I booked a spare car, but there wasn't. I also gave feedback to MICHAEL who was very receptive and pleasant. O problema está no painel, onde já por duas vezes estive na concessionária para fazer um up-grade, fui muito bem atendido pela LENDITA e excepcionalmente pelo LUCKSON, parabéns para LAND ROVER ter no seu quadro funcionário que veste a camisa da empresa. LUCKSON fez grandes elogios. Um fato desagradável que fiz a reserva de um carro reserva, mas nao havia. Também fiz um feedback ao MICHAEL que foi muito receptivo e agradável.

Service Depart representative, Linda, is amazing. She is knowledgable about the mechanics of the vehicles. She is keenly focused on safety issues and offers solutions. Amazing service.

Even during a major construction - services were delivered quickly and always with great satisfaction.

Our service advisor Mike Anderson has been fantastic. We have had engine trouble and he has been very attentive to us and our car by calling and keeping us updated on the status of our vehicle. Mike has been our service advisor for 3 years, and we really appreciate his service.

Sharon was very personable, went out of his way to please me. They found a few things that the car needed so he ubered me home and back to pick up car the next day.

I continue to come to your dealership for one reason... Linda in service is the best service professional I’ve ever met!! She is THE BEST

I am so great full for services

It was one of the most customer focused service appointments I have ever experienced. I lost the business card with the name of the Land Rover service tech, but he was excellent. As I waited for work to be completed on my vehicle, he serviced 3 other customers and he was patient, professional and courteous with each one. On another note, I was sitting outside at a “break table” and a young man, Land Rover employee, walked by and opened the umbrella for me. I didn’t ask, wasn’t thinking about the umbrella but it was certainly appreciated. Great staff all the way around.

great dealership, Rob in service was so helpful and really made sure my car was done perfectly, highly recommend this dealership..

Bad service, very expensive and job is not completed, as it should be, worst experience I have had, I sent you a review with a lot of details, never got a reply.

The sales rep was EXCELLENT..I would recommend her to a friend any time. Thank you for your service! She went above and beyond.

This was the EASIEST and smoothest auto purchase I have ever made! From the time I inquired about test driving the vehicle, they made me feel like the vehicle was already mine. They took the listing offline to stop further inquiries and to allow time to complete the Land Rover certification process. I was lucky to find this particular vehicle when I did (2018 Range Rover Velar, Firenze Red, Oyster interior, Diesel engine) and even luckier to have my salesman Jef be my POC. Everyone at the dealership is very professional yet friendly and answered every question I had. They really made me feel like a valued customer and not like they were trying to take advantage of me. The process from beginning to end was very smooth and almost unbelievable if you compare it to other dealership experiences. This was my first time purchasing a Land Rover vehicle and they were eager to explain everything to me and tell me about the great things and experiences that come with being a Land Rover owner. I would recommend to anyone looking to purchase a new or used vehicle to check out Land Rover of Fort Lauderdale. If you’re lucky enough to get Jef (aka “One F”) as your salesman, you’ve hit the jackpot! You can feel comfortable knowing that the communication between you and the dealership does not end when you walk out the door with the keys to your new vehicle. I’ve already told friends and family about my experience and will be returning to purchase in the future for sure.

I only buy my cars here ask for Lee Nelson the salesman then Cameron will get you the right deal and Scott will give you top dollar for your trade.

Sharone is amazing! Goes above and beyond!

As the dealership deals with challenging renovations it is refreshing to see a Luxury brand step up and do the right thing. Sharone in the service dept was outstanding and followed through on my expectations, communicating with me and always prepared to go the extra mile for the customer.

Whatever problem I have with my Land Rover this dealer always takes the time to listen and subsequently fix the issue.

Sharon is really great. He kept us informed about what needed to be repaired, how long the service would take and he even arranged for Uber pickups so we could get back to work (from home) while the car was getting serviced. I wish a couple of in-warranty issues had been addressed by the service department including replacing my key fob which has seen better days and replacing the broken gas cap.

Never again will I take my vehicle or even enter the Land Rover of Fort Lauderdale. I took my Land Rover Sport in for regular service. I invested time and more than $ 1250 and the little that I was able to check was not done by them, obviously I felt frustration and distrust for what I cannot check, because I cannot know if it was done. The regular service includes among other items "Check Tire Pressure, Condition, Tread Depth, Set Tires to Recommended Pressure Levels" and when I checked the tire pressure none had been calibrated, the difference between one and the other varied by more than 10 points. Be careful! not all that glitters is gold!

I took my car in for a previously booked service and was told it would be ready…… In two weeks! Four weeks later, I collected it. I pressed the button to lower my convertible top, which was perfectly fine when I took the car in, and it wouldn’t move. The part needed was two weeks coming ! I was without my car for six weeks. I did have a loaner, but I would never have taken my car in if I would have known it was going to take more than a couple of days and I’m disgusted that this was not explained to me initially. All in all it was a disaster.

Great customer service! Mike is very thorough and personable.

Customer service was very helpful

The level of service I received at @LandRover Fort Lauderdale branch is DEPLORABLE. My car was held for a month then I picked up my car UNSERVICED. Mislead each time by service representatve about the status of my car. Manager Matt Dont return calls. Time and energy wasted .

From the moment I reached out, Matt Pickton was responsive, friendly, and most of all, kept me updated & informed during the entire process. Excellent customer service. He went above and beyond my expectations and was a pleasure to work with. Thank you, Matt!

Wow, superb service at this Land Rover dealership. On Saturday, I had a nail stuck on my tire (driver’s side back) so I drove to this dealership directly after noticing the tire pressure going low. As I arrived I was greeted by the Service department attendant and she right away took my information and had a service consultant (Taiwo) come to help me. Taiwo immediately saw the issue, called to make sure they had the tire in stock, and had a Service technician come and get my car to replace my tire right away. I explained to Taiwo that I had to leave my son alone playing tennis so he made sure I was taken care of right away. I literally waited 20mins and my car was ready to go! I am so happy with the Service’s team help and for replacing my tire quickly so I could get back to my son! This is what Customer Delight is all about! Thank You!!!!

Am really satisfied with my perches I?ll recommend this dealership to anyone looking to buy a vehicle

Jeff got my deal done without pressure or over promising. The finance department got me in and out in record time also.

It took over 30 days just to get an appointment because they said that’s the only way I could get a loaner… once I got the appointment I was told that they can’t give me a loaner because they don’t have any(typical AutoNation dealership) my car sat at the dealership for over two weeks before they could bring it in to the shop supposedly now I’m getting from service advisor that they need approval to do the warranty work (land Rover warranty not third-party) they’ve had my car since April 22, 2021 and today is May 3, 2021 and the last communication was waiting on warranty work to be approved still don’t have my car… buyer beware

They are under re-construction and recently merged with another company. Therefore, things are not as well organized as in the past.

Reps I felt were dishonest. Asked the maximum amount I can afford and added additional features to get higher monthly payment instead of helping save money during a pandemic. Was not happy about that and had additional features removed but payment did not decrease. Will not lease again from Land Rover Pompano.

Land Rover Fort Lauderdale and Edwin are beyond amazing, here’s why. I’m a long time avid Range Rover owner who leased my last vehicle at JLR Albany New York where I lived at time. They are fabulous too by the way. It’s definitely a nation wide trend to treat clients as friends. I popped in to inquire about by lease termination and Edwin engaged me from outside in the lot even before I made my way to the reception area. Talk about door to door service. After chatting 90% about our mutual love for all things LR, everyday life and family with 10% sales talk, Edwin rightfully earned my business on my 3rd Land Rover matching me to my exact specifications. All the while working diligently begins the scenes to ensure I drive away with my next dream car SAME DAY! How incredible is that? Thank you Edwin Nieves and staff at Land Rover Fort Lauderdale for understanding and delivering on my expectations all while maintaining JLR’s exceptional experience. A-mazing.

Absolutely horrible customer service. It is extremely difficult to get any service work done. Appointments are more than a month out, and there are no loaner cars available. They "require" that you drop your car off 3 days prior to them even anticipating beginning work on you car. In my case, it was over a week that my vehicle sat untouched, and in total I was without my vehicle for over 2 weeks on a relatively simple repair. All the while, I had to pay for a rental car out of my pocket. The service staff communication is awful. They are understaffed and don't keep you informed, and good luck trying to get someone on the phone. I was placed in never-ending holds on multiple occasions. Based upon this experience, I decided to sell my Sport and move to a different brand. This is not the type of customer service one should expect from a luxury brand vehicle. My customers would never accept this poor level of customer service from me, and I see no reason to accept it from Land Rover.

My vehicle was dropped off for a scheduled service and the experience was terrible for a luxury dealership. Management requires a lot of work from a communication and follow up perspective. Very disappointed in how my escalated matter was handled by upper management at the dealership. They pretended to care and promised things that was not delivered. I will be escalating the matter to corporate to provide specific details on my experience including names of employees that failed to properly address the matter.

We go to that dealership only because of Jeff Ficarre. He’s a wonderful person and we always feel great about our purchase. By the way we live in Miami and we drive there just for him and the wonderful service department to see Sharone

Good care, very friendly staff

Such an easy experience to get my new car. Definitely recommend!

Polite Professional and Courteous ; and the dealership allowed me the freedom to explore the inventory without any pressure nor assumptions.. A true professional experience.

I’m so disappointed with Land Rover; I never had such a terrible experience with a dealership before! First, When I dropped of my car they said it would be fixed in a week, so today when I called I’ve heard they haven’t even touched my car, and they said I should be waiting one more week or so. They did not offer even a rental car, but I should had expected that since this is not the first time this happened to me... maybe it’s a good idea to mentioned that a month after buying my brand new Range Rover, my car broke down and I had to rent a car, since Range Rover did not offer me one until they got mine fixed. Today I’m just over it!!! Called customer service and they did not try to help me, and when I asked to talk to a supervisor the attendant said they were not available, but someone would called me back. So for, no calls, no solutions, just a very disappointed customer... but I guess I am just one more for them...

Terrible service. They are destroying the brand one customer at a time. They make me want to own a different car. Can’t wait to sell my Range Rover. I loath having to deal with this dealership.

Land Rover Ft. Lauderdale is destroying the brand one customer at a time. From sales to service, the customer experience is awful. I regret purchasing a Range Rover. AutoNation also over promises and under delivers. By example, I was told that by purchasing a tire warranty program, I would have access to other AutoNation-owned dealerships near me in Miami. When I call the dealerships near me, they don’t even know that AutoNation owns Land Rover Ft Lauderdale and wants nothing to do with my car. ‘We recommend if you take your car to Land Rover. We don’t really do tire service for other brands’. When I call Land Rover Ft. Lauderdale for service, I get the runaround, no loaner, and attitude. Can’t wait to sell my Range Rover.

Working with this dealership and my Sales guy Bill was the easiest, most simple straightforward transaction I have ever had buying a car. great people to work with, they make it very easy to purchase a car.

Great customer service. Thanks Sharone and Matt.

Plan on doing plenty of follow up and waiting a very long time time for your car. I needed a new tire 2 weeks after purchase (it happens). It took me 3 days to get anyone from service or parts on the phone. Once I finally talked to someone the tire arrived fast. They said to come down to get the tire put on and that it would takes 10-15 minutes. I did just that and waited 90+ minutes for them to take a tire off and put a new one on. I understand service can get busy but don’t promise me a quick appointment and then take 90+ minutes. I would have come at a different time when I had time available to wait.

I was treated professionally and provided with full attention. My service advisor Rob took the time to ensure I was completely satisfied!

The sales manager & the service manager work as a team & because of there leadership skills this deals runs like a fine tooth comb ! Even thru this humongous construction project!

I received a call from a representative saying the part that I ordered was in and that I needed to make an appointment to have it installed. The next available appointment was a month and a 1/2 later so I booked it. The representative told me that while services were being done to my vehicle they would provide me with a loaner vehicle. When I arrived my appointment I was told that there was no loaner vehicles there should have never been a promise that I would receive a loaner vehicle and that they don't do that anymore. An hour after waiting for my vehicle the representative told me that in fact the vehicle part was NOT available and that no services will be rendered for the day. I wasted a day of work and wasted my time it was given promises that were unfulfilled.

Dealership is being rebuilt so the team is in portable trailers. Whilst nice trailers, it's not a permanent building.

Great buying experience. Even more so since it was a certified pre-owned/used car. Sales rep Ricardo and team were all very friendly, professional and quick. Was in and out in approx 2.5 hours with a test drive, financing and a trade-in. Also, this was the first time in approx 10 cars where the deal worked out to be better than what I expected going in. The main dealership is under construction - the temp buildings are large enough to spread out, kept clean and their staff all followed covid-19 safety protocols. Highly recommend Ricardo Torres and Land Rover of Fort Lauderdale/AutoNation.

I went in to browse, and came out with a range rover. Everyone is so kind, so helpful, and the place is so clean. ps. I love my new car. thank you everyone!

Low marks for the Service department. I called in mid Feb and the CSR stated no appointments until April 2. I scheduled then waited; then called on April 1st to confirm. I was told no loaners and the vehicle wouldn't be touched before Wednesday (5 days), the CSR said why don't you call me on Wed morning so you can keep your car till then. OK that seemed fine. Wed April 7th the CSR called said the manager informed him the shop was backed up 2-3 months and if I bring the vehicle in the repair (front air shocks) it will be a minimum of 3 weeks to repair, AND I have to leave the truck there the entire 3 weeks. ???? Very frustrated now.

Great experience from sales to closing. Very helpful team

After a bit of a rocky start everything went smoothly.I got the right financing and interest rate as well as great customer service.Lee and Cameron really know how to take care of a customer.Lee even brought my vehicle to the office and picked my old vehicle.Great job guys!!

Scheduled an appointment for early Friday. Took them a week to even look at my car. Then another week to fix it. I had no car and constantly had to call the service center for updates. They then tried to get me to do a 32,000 mile tune up when my car has 14,000 miles. Finally picked up the car and it was dirty. Bad communication throughout.

Very informative

Great place and great people, Thank you Scott for everything!!!!

Working well in spite of multiple difficulties. Staff trying their best in below average facilities

Sharone Adwaney is a very good Advisor. He is attentive and a good person!

Worst customer service, it’s OK when you Buy from them “the will y take your money” But when your car breaks down And you need a loaner is not an option...and they’ll give you $45 for a rental that’s equivalent of a Ford Festiva Not a $80,000 car... They’re not going “Above and beyond” to try to help a customer. you are better off buying from the N. Miami dealership.

The young lady who handled the paperwork was extremely courteous and helpful.

Excellent Customer Service!

I made a reservation one month in advance for the 21k routine service, got to the dealership and they told me my car would be ready the next day. When I asked the purpose of making a reservation the response was "it just gets your vehicle in here." Makes no sense! Just be prepared for inefficiency if scheduling service here. I was happy with the service performed.

I have purchased two cars from the dealership in the last 5 years. My initial experience with sales has always been positive. However, it is the tale of yin and yang when it comes to service. My service experience has been so terrible that they have permanently lost my business--sales included. The last straw occurred last week. My 2017 range rover needed regular scheduled service. I had to wait 4 weeks for an open appointment. Ok. When I arrived for the appointment (on time) I waited almost 30 minutes to get the car checked in. That was the positive part--the reality was they had my car a week (for literally oil and filter changes), never notified me of status unless I called repeatedly as they did not return calls AND the only reason I was able to extricate my car after a week was that I resorted to calling the manager (after waiting to get to him on the phone for 45 minutes) and he then promised "OK, i will put your car in the front of the line today." There is no customer service and it appears they have a serious shortage of service advisors, administrative personnel and mechanics. I own other brands of cars and my experience is extensive--this is the single worst dealership I have seen in 35 years of owning cars and reflects poorly on a luxury brand. Avoid them at ALL COSTS.

2020 Landrover Discovery was taken in fir an issu c with the fan. Service representative Mike was excellent 8 the service repair was excellent.

Sharone and the entire service crew at Land Rover fort Lauderdale are the best.. They make entire experience from start to finish a pleasure...

I am done with this dealership. Shame on them. I have purchased two new vehicles. The sales process was fine. The true hell begins when you try and get service for the cars you purchased. The inordinate time to get a simple routine service appointment (my 15000 service took a month to wait for my appointment) and the fact that they then keep your car for crazy long periods of time—I am now on one week for my regular service they have had my car with no one calling me back to let me know when they might actually do the work. My service advisor when I can reach her just tells me she’s trying to get my car into the shop (despite my scheduled appointment) and that’s it. I will never come back here and will trumpet to all that this is not only not a premium experience but a frustrating one. Even a Jeep or Toyota dealer gives a better customer experience!

Excellent Customer Service. Very Helpful Service Adviser

Horrible service experiences - This was my 4th prepaid annual maintenance (of 4 total) for my Range Rover HSE. Out of the 4 visits year 3 was pleasant. I made my year 1 appointment online, showed up on time for my appointment and was given a loaner and sent home. The loaner was for a new Range Rover, but a model below my current car - that wasn't a big deal, but I have dogs and was limited as you need to agree not to transport animals in the loaner. I get my vehicle back after SEVERAL WEEKS, and the connection to the online account doesn't work (I specifically asked for this). I was just happy to have my car back so I let it go. Year 2 maintenance, I made the appointment online, again showed up on time and dropped off my car. Received another loaner. This time they had my car for a MONTH. Mind you there is NOTHING WRONG with my car, this is annual maintenance. The did some normal wear and tear break work. I FINALLY get my car back, and AGAIN it isn't connected in the app. The app by the way allows for the remote start of the vehicle, you can't do it with your key fob SMH. I was told the dealer could fix it and I could bring it back. At this point I don't want to drive the 30 minutes back there so I am offered their 'concierge' service to come and pick up the car. I agree and schedule an appointment. They never show up to pick up my car. I call the dealer and was told their concierge person that coordinates this was out sick the day my pickup was scheduled (this was 2019 by the way, very pre-COVID). I stayed home to wait, no one called to tell me they weren't coming. Just ghosted. Could no one else have covered for her while she was out? Didn't they know she had appointments? Couldn't someone have looked on her calendar and given me a call? Sorry, you can drop it off or we can try to pick it up again .... Nope, I'm tired of dealing with them for the second year in a row and am dreading my year 3 maintenance at this point, but it is prepaid and very expensive so I get therapy to recover in time for my next appointment. Year 3, I CALL the dealer to make my maintenance appointment and he asks if I want to wait for my car while its serviced. WAIT ... this is an OPTION? What the heck? I have surrendered my car for about 2 months over my 24 months of ownership to the dealer and am not told waiting for my car to be serviced is an option? That's about 8% of the time I've owned my car for any nerd like me that's curious, I'm tempted to bill them 2 months of my car payments. YES - I want to wait. I explain what I deal with for the last 2 years, the guy making my year 3 appointment looks up my history and agrees that I shouldn't have had to have waited like I did and I tell him I made the appointments using the website. I am then informed that the website appointments DON'T WORK. 2 years it's available and it didn't work. I didn't even look to see if making an online appointment is available still but in 2020/2019 and beyond a luxury car dealer that cannot get a website to handle online service appointments - much less leaves a bad system out there for years, is beyond my comprehension. So, I make my appointment with this nice person and I come in on my scheduled date, check in, wait for my car, pay a bunch of money for some normal maintenance stuff, and go home. They tried at the dealership to connect my car to the app, but were unsuccessful. I have given up on connecting my car to the app at this point, just happy I have my car and didn't have to go home with a loaner. As I check out I verify that I have one more prepaid maintenance appointment left and ask when I can use it until. I am told I have 12 months from my 3 year maintenance appointment (which at this point is in MAY 2020 because (A) my car had been sitting at the dealer for 2 months or so over the last 2 annual maintenance visits so I wanted to make sure I didn't bring my car in early year 2 and year 3 and (B) it is May 2020, COVID ... however, I am no longer dreading year 4. Year 4 - I make my appointment via phone for early March. Far less than the 12 months from my prior annual maintenance in May, but I wanted to get my battery checked out so I bit the bullet. I go and drop off my car, verify upon checkin that I have my 4th prepaid maintenance and wait for my car. After a few hours my service person comes over to tell me that I need a new battery, but that it's covered because of the maintenance and warranty on my car. He asks if I want to wait for my car, it will take 2 hours or so, it's complicated apparently. Hell yes I'll wait, perfectly happy. Great, I'm thrilled. First time in 4 years I can leave WITH my car and no bill. I can feel the frustrations of my prior year's visits melting away and am starting to day dream about a new Range Rover .... I check out with my zero bill, sign the paperwork, get my car and go home. A few hours later my service guy calls and tells me that my maintenance didn't cover the battery or the service, that it is expired. I pretty much have an aneurism. Once I recover, I explain there is no way in hell I will pay for the service, I paid thousands for prepaid maintenance, checked on the dates, verified when I checked in and was told it was covered. Nope, no way. I am told the batter isn't covered. Honestly, I kind of expected them to do something like that in the first place with the battery and was shocked (although happy) I'd made it out the door without a bill in the first place. Battery $400, labor $200+ (yeah, it's complicated) - that I wasn't quoted and the work is done and they want to bill me for it all. The service guy went through while I was there what needed to be done, I signed the paperwork then that there was no fee. I could have stood my ground on that but I said I’d pay for the battery. They gave me a coupon … I paid $400+ after the fact. At least I didn’t have to drive in to pay and could pay online. Figures they’d get the online billing and payment part working correctly. I will never buy another Range Rover again, and I will never go to another Auto Nation dealership again. I’ve never had a car this expensive before, and it was a big leap for me to take the plunge and buy a Range Rover. I saved for years, it was my dream car, and I LOVE my car. I HATE the experiences I've had with the dealer ever since the day I signed the paperwork to purchase the car. It’s been so miserable it has overshadowed the joy my car gives me. I’ll happily take it to a different Range Rover dealer or citified mechanic going forward and when it comes time for my next car, it won’t be a Range Rover and won’t be from an AutoNation dealership.😶

Wonderful folks to deal with at the service department!

Amazing experience as always with my Range Rover Sport!

I have had my Land Rovers Serviced by Land Rover Ft Lauderdale since 2003! Sharone is the best Service Advisor on the planet and deserves 5 gold stars, he always goes above and beyond. The staff is polite and helpful and I am always pleased with my experience at the dealership. I will be back for Land Rover number 6!

I keep trying to give this place a shot and they continue to disappoint. When you call service they put you on hold without even saying hello - it rings then you go right to a hold message for an obnoxiously long time. I am currently on hold and have been holding for over 20 mins with no human contact.. Now, I’m calling service because a week ago I dropped my car off for tires, alignment, and a warranty issue. None of which was done apart from tires. I am now driving with brand new tires and a jacked up alignment - and no ability to have it corrected because they don’t answer for service calls. When you buy a car like this you expect more. I was treated better at GMC.

Great dealership. All go out of their way to please you.

Easy and pain free process with Jef. He patiently answered all of my questions and walked me through everything.

When I walked into Land Rover I asked for a friendly person. And she gave me one. His name is Jef. Years ago I had horrible experiences with the dealership sales guys. Either they acted like they were not interested, or they were to busy to spend time with me. And the experience always felt rushed. But this time I got a guy named Jef. He was amazing!!!! He helped walked me through the process and spent time educating me about the 2021 Range Rover sport. And most importantly he cared about my experience because he sent me a text after my purchase. I will never forgot my Valentine day blessing and Jef’s great service to me. Thank you!

Ricardo Torres was our Salesperson, he was fantastic. He and the dealership were easy to work with, particularly on a car in high demand.

This is our first Land Rover vehicle and Ricardo was GREAT! He really cared about what we wanted and made sure we got the car we were looking for. We are extremely happy with the whole experience and the car is a just amazing.

SERVICE HAS BEEN POOR NEVER FIXED PROBLEM THEY TRIED POOR EXCUSES

Mike Anderson was very professional and courteous. Considering the dealership is undergoing a major renovation, their service department seems well organized and efficient. I will definitely be going back to Mike for my Land Rover SUV servicing.

Great buying experience!

Worst service I’ve ever experienced in my entire life. I took my car in for a simple service. They can’t tell me how long it will take and they are out of loaner cars. 3 days later, I’m out of pocket $400 for a rental car, (which they refuse to pay for) they tell me the cars ready so I drive down to pick it up. Come to find out they haven’t even started on the car.. So I took the car back. Called the manager, he apologizes and promises me a loaner car the next time I take it in for service. I took the car back and same deal. Once again I’m out of pocket for another rental car.

I absolutely love my Discovery Sport! Maruico was great! The staff is very professional and the process was so easy. I was in and out in an hour

Did my second deal with Lee Nelson at Land Rover Fort Lauderdale and he is very knowledgeable and professional! He is very patient and is an advocate for you. He also puts up with me talking about my dogs all day and my brothers’s bad jokes. I had a great experience, yet again (even during the pandemic). Also a good experience with finance. No pressure there at all. Thanks guys for your help and making the car buying experience an enjoyable one. Hope to do more deals in the future.

Great Experience. Martin is a fabulous sales person

This is one of the worst service centers I have stepped foot in. There is always problem after problem. For a luxury brand you would expect a much better experience.

This service department continues to disappoint. Problem after problem with horrible customer service.

On Monday the 15th, I dropped off my car for maintenance and was notified later that day it was ready for pickup. On Tuesday the 16th, I arrive at the dealership only to be told that the valets could not find my car. After 20 minutes of searching for my keys, they were found. However, the valets; service manager; and the service manager‘s supervisor then said they could not locate my car. I then waited another 20 minutes while they continued to locate a car that was supposed to be secure in their possession. After that 20 minutes, I requested a loaner vehicle because I was delayed for an appointment. After leaving with the loaner vehicle, my car was eventually brought to me 6 HOURS after it was supposedly ready for pickup. Although I would like to acknowledge the care and concern my service manager showed me, I am extremely displeased that the safety of my vehicle was jeopardized and feel that the experience was extremely unprofessional for such a supposedly reputable dealership.

Actually, this is my second posting as I had to take my car back in for service Tuesday February 2nd. It was just as bad as the first service noted below. I booked the service appointment online and got a confirmation. When I got there, no one seemed to know about the appointment. On Thursday of that week, I still did not hear from them at all about the status of my vehicle. I called several times and either got no answer or voicemail. I called again on Friday and finally got a hold of someone and they said the vehicle was done, but still had to be test driven and I would get a call back when it was completed. I finally got a phone call about 4:45 on Friday that the vehicle was completed and I could pick it up. Are you kidding? Almost 5 pm on a Friday afternoon, driving up from Fort Lauderdale on a Friday? Needless to say, I was without my car for the weekend. On top of this, last week when it was raining, the windshield started leaking again in the same spots as before and also started leaking in new spots. Supposedly a new windshield has been ordered, but I have never received any follow up from them from the last service visit. I was also told they temporarily sealed the windshield until the part came in, but obviously they did not do this or do it right. The car is going to get ruined, but it is a leased vehicle so this is really their problem not mine as I am documenting that they will not fix the problem. I am sure the General Manager will do another response to this posting with a generic response with the general phone number for the dealership but no extension. Good luck in trying to reach him. If he was really concerned about making this issue right he would give me a direct number or email to reach him. I cannot recommend Land Rover at this point for their vehicle quality or service, I normally do not post anything, but Land Rover sent me an email asking me to post my experience, so I am. Two times on the initial service request call the person Maria, the only person that books the service calls, gave me wrong information that Land Rover had Enterprise on property to rent a vehicle while the car is being repaired. Only to get there to find out they do not. How does the only person who books the service appointments get this wrong? The items asked to be fixed were not fixed as requested. It is a known problem that the windshield leaks on the Discovery and one had to be back ordered. I was told the windshield was temporarily sealed until the window comes in. The windshield leaked the first rain after the car was fixed. I told them the front right tire had a slow leak and had to be filled every two weeks. I was told they found no leak and checked it thoroughly. Here we are two weeks later and the warning light goes off again that the tire is low and needs air. My experience so far with the Fort Lauderdale and Miami service departments are both way below expectations. I like my vehicle but I am not happy with their service.

Actually, this is my second posting as I had to take my car back in for service Tuesday February 2nd. It was just as bad as the first service noted below. I booked the service appointment online and got a confirmation. When I got there, no one seemed to know about the appointment. On Thursday of that week, I still did not hear from them at all about the status of my vehicle. I called several times and either got no answer or voicemail. I called again on Friday and finally got a hold of someone and they said the vehicle was done, but still had to be test driven and I would get a call back when it was completed. I finally got a phone call about 4:45 on Friday that the vehicle was completed and I could pick it up. Are you kidding? Almost 5 pm on a Friday afternoon, driving up from Fort Lauderdale on a Friday? Needless to say, I was without my car for the weekend. On top of this, last week when it was raining, the windshield started leaking again in the same spots as before and also started leaking in new spots. Supposedly a new windshield has been ordered, but I have never received any follow up from them from the last service visit. I was also told they temporarily sealed the windshield until the part came in, but obviously they did not do this or do it right. The car is going to get ruined, but it is a leased vehicle so this is really their problem not mine as I am documenting that they will not fix the problem. I am sure the General Manager will do another response to this posting with a generic response with the general phone number for the dealership but no extension. Good luck in trying to reach him. If he was really concerned about making this issue right he would give me a direct number or email to reach him. I cannot recommend Land Rover at this point for their vehicle quality or service, I normally do not post anything, but Land Rover sent me an email asking me to post my experience, so I am. Two times on the initial service request call the person Maria, the only person that books the service calls, gave me wrong information that Land Rover had Enterprise on property to rent a vehicle while the car is being repaired. Only to get there to find out they do not. How does the only person who books the service appointments get this wrong? The items asked to be fixed were not fixed as requested. It is a known problem that the windshield leaks on the Discovery and one had to be back ordered. I was told the windshield was temporarily sealed until the window comes in. The windshield leaked the first rain after the car was fixed. I told them the front right tire had a slow leak and had to be filled every two weeks. I was told they found no leak and checked it thoroughly. Here we are two weeks later and the warning light goes off again that the tire is low and needs air. My experience so far with the Fort Lauderdale and Miami service departments are both way below expectations. I like my vehicle but I am not happy with their service.

Great service And helpful information by sales associate in management

#1:Waited 5 weeks for an appointment #2: Didn’t call me to let me know my car was done. I had to call 4 days later only to find out it was done the very next day after I brought it in! #3: Put gas in the loaner but they still charged me for more gas...and I could have had my own care back in 24 hrs but instead waited #4: the most upsetting is they actually told me I needed to rotate my tires and get an alignment for an additional $500, when I’ve only put 7k miles on a brand new car!!! #5: Paid $1200 for an oil change that included nothing else!! Much different experience than I had with my last Range Rover!!

Had my Range Rover sport serviced at the Pompano Beach dealer, Sharone Adwaney was outstanding and very helpful. Will highly recommend Sharone and the rest of the staff, they were all very friendly and very helpful.

This is the worst service department I've ever dealt with. Took them five days to replace a battery in my car, never able to give me a loaner or even tell me when my vehicle will be ready, so had to rent a car to get back and forth to work. When I finally did get my car back a half a mile away and the light comes on that all four tires need air. Five days and you can't even put air in the tires? I can't wait for this lease to be up and I will never have to deal with these people again!

Sharone is the service department is a rock star, super helpful, knowledgeable and overall nice person.

This is a busy place and they do try, but you can't make a silk purse out of a sow's ear. Had a known service issue with my Defender Expedition Rack. Made a service appointment in December for first available - 3 month wait!. Called service advisor in Jan to make sure rack would be in, or let me know. A few days before appointment in Feb, got a standard "confirmation of appointment call". Is my part in? "Looks like it was ordered, yes, I don't have access to parts". Really then why confirm? Went in, waited 40 minutes, "Still on backorder". Fine, but could you have saved me an hour travel and 40 minutes in the waiting room? #2. My house keys were on main car remote ring. When I got home, no other stops, keys are gone. Surely they separated from service tag which was on the same aluminum ring holding my keys. Must be on the floor or in the trash at Dealer. Three calls to service, "No way we lost them" they are always in the cup holder". Explained that keys were on a cheap aluminum ring to the main key and must have come off with the service tag. No effort was made to look or to resolve. Later they left a voicemail: "Since we haven't heard from you [a 4th time?] you must have found your keys". Exceedingly odd comment. Could they have been swiped intentionally knowing my address? Who knows but a call back from the manager would have been nice! We changed our locks the next day. 3. As a member of a US Ski team Affiliate, sponsored by JLR I had a 10% off coupon last fall from JLR.I ordered a six figure Range Rover online and was told when I went in to fill out the order in person atLand Rover Lauderdale, they would not honor the certified offer, even though it came from the factory and JLR would back the discount. Called Land Rover directly and they found me another local dealer where I bought my other car with no issues. Lots of detail here, but this place always has attitude and just misses the mark. AVOID. The main problem is like a doctor's office, they make you feel like they are doing you a favor to see you. Unlike a doctors office they are a mediocre CAR DEALER.

Awful. Made service appointment several weeks in advance with a loaner. Was left a message that the appointment was cancelled due to construction. Then when I called they said it was due to them not having any loaner cars, and asked me to reschedule a month and a half later. When I mentioned the contradiction, they then left me on hold for about 15 minutes and I finally hung up. Nightmare and will never use them again.

awesome!

Great services, very professional Thanks

worst dealer for service, they are always days behind in the service department, you can easily call and get an appointment but when you call to find out whats with your car on hold indefinately. Never have loaners, and give you back the car without even washing it so imagine they dont clean it for covid either. Iv had it there three times at least for electrical issues which they seem to never find the answer to. Ive bought over a dozen cars in the last decade and this is the worst dealer to deal with

Bill is the best . Thank you for all the help. Nice ride

Car features and demo was a little rush. A lot I still struggle with

My 2017 Range Rover sport was towed to this dealership 1/14/21; service department was chaotic; called next day to check on it; got voicemail from everyone service manager; dealership manager even the receptionist; drove down to check; took 3 days to hear from somebody and took a week to repairI have purchased 3 cars from this dealership; called after the repair to sales person to consider a trade even he never called back; I would wait until they get their act to before dealing with them; by the way the Land Rover roadside assistance is terrible

This was the best possible dealer experience we have ever encountered. If you are interested in efficiency and Covid safety ask for Jeff Franfort ! Respectful and efficient he executed the fair deal and we were on our way. Julie in the office further exemplified the courteous efficient delivery service we experienced at Auto Nation of Pompano Beach. This is the perfect example of how good managerial practice trickles from the top down. If you are looking for a Range Rover Auto Nation of Pompano Beach is a first class operation.

Tom was professional, not pushy and friendly. He made the experience very easy. From meeting him - to making the deal - was about an hour total. Would heartily recommend him. G&N.

Great customer service! Everyone was very friendly and had us out the door enjoying our new car FAST! Thank you.

I was happy with the service I received and everyone was very professional.

Overall great experience. Never felt pressured and I was able to get the car I wanted.

Great Vehicles Sales people could not be better.Love the DEFENDER.

Quick professional service

I brought my 2014 Range Rover in for service on a Tuesday and was given a loaner car. The service rep said the shop was very busy and he would call me with findings. No one called for two days. I contacted service rep and he said car still waiting to go into shop. The next day, Friday, no one called so I contacted service and was told the car was ready! I was stunned that no one called me prior to servicing car to discuss what was needed.

Had a crazy issue and the team all rallied and handled it beautifully! Thanks for helping me out and fixing the problem! Great crew of experts there-starting from my salesman Ricardo to all the service crew!

Great customer service provided by Miguel & the Land Rover team! Always very accommodating and attentive. Thank you for another great service!

I would like to thank Bill , Alicia & Rodger the finance guy at Land Rover Fort Lauderdale for helping me purchase my first Range rover Sport .The service was amazing and i appreciate it. Thank you guys

Unorganized, told me I didn?t have an apt when I fist got there after I waited 2 months for service.

Clean environment great service

We had a very smooth transition- Thank you to Casio - Very professional-respectful - and felt no pressure

Best car dealership! Very Professional and easy process. Casio es the best sales representative he helped me a lot in taking the best decision. I love my evoque

Overall, I was satisfied with my car buying experience. My car buying process was a quick and painless 10 days. I am a Texas resident and purchased my vehicle, site-unseen, from Ft. Lauderdale. When I made my initial request to purchase the car the response time was great. I received a FaceTime call from my salesperson to show me the car. I received paperwork in a timely manner, and the dealership even provided me with a last minute surprise $2,000 rebate, for which I was very grateful. Where I felt the dealer was lacking, was overall customer service. Once it was clear I was moving forward with the transaction, I felt I had to constantly reach out to the dealer with requests for next steps and questions. I would have appreciated a more pro-active approach from the sales team, considering the blind purchase from Texas was new to me. Finally, as a person who has spent 20+ years working in Hospitality, I was quite disappointed that throughout the process I never received a simple “Thank You for your business” from the dealership. These small touches, seemingly insignificant, can make all the difference in a positive buying experience.

Miguel.... that's who I recommend. I had little bit of a hard time with service but when he stepped in he fixed it all. So professional and it was so nice to have someone who really seems to care about what he does.

Professional courteous and welcoming...The dealership is a fine example of how to treat a potential buyer

Muy mal servicio y muy mala información. Vivo bien lejos del dealer antes de visitarlos le pregunté por un Range Rover voque que si lo tenían disponible y me dijeron que si . Cuando fui a las dos horas , no estaba disponible me dijeron que hacía una semana que no estaba en el dealer . Muy mala información y después no te ayudan a buscar nada semejante 😡

Matt in service was great.

Really bad service I left my car for manteniance and they suppose to give diagnostic one day after, however it was already one week and nothing, just many excuses, at this point land rover disappointed me too much, I can't recommend it as a brand, if we take our cars to there its because we trust on them as a bran but theres many reasons to say don't buy a land rover.

The service department is very unorganized & they don’t follow up. No one is on the same page there. My first experience after purchasing my truck was not good at all. I will be trying Miami Land Rover for my next service!

This dealership is extremely short staffed. It has been this way since before Covid We have called for an appointment and offered 4 weeks with NO loaner vehicle available. if a loaner vehicle was needed it is six weeks for an appointment It is a Range Rover Sport that we leased brand new. It s a 2019 18 months old and 8,000 miles. Neither key will operate the keyless function of locking or unlocking any of the doors. Both keys have had the batteries replaced at the dealership twice in the last three weeks. It is so busy, when you drive up a service advisor can not even be spoken to. Just an awful experience

I bought my Discovery Sport from Land Rover of Fort Lauderdale sometime in September of 2020. I have never encountered in my car buying life a very nice, very professional and personable sales person like JEFFREY FRANKFORT. I considered myself very lucky that he was the one who answered the phone when I called the dealership and he helped me get the best deal ever!!! I highly recommend Mr. Jeffrey Frankfort because you will be very happy with his help and his service just like me!

Had a great experience with Ricardo Torres ! He made buying my Sport easy 😀 The financial department was friendly & helpful.

I was referred by a friend of mine, the Salesman Peter was AMAZING , he was hands on amazing costumer service and very responsive . However i can't believe that there were no incentives at all it was like take or leave it. Then when they gave me the suv the touchscreen needed to be resetted, then i had to bring back the car so they install the tow hitch which was ok , but on the same token the keyless entry was not working properly and it was notified to the technician , it still does not work properly .Last but not least there is wind entering the cabin when driving on the highway. This is a new car that should not have these issues. Waiting to hear from dealership as to when those issues can be fixed. So after going like 4 time to the dealership now my car has been there for more then a week , in order to try to fix all the issues that it has, and it is simply amazing how they don't even have parts , they have to order and it is more time. Meanwhile i am paying for my car But me that i BOUGHT my car i can't even enjoy it . Yes they give you a loaner but its not the same. An the worst thing is that they don't even bother to call to see what is going on , so i called waited on the line to be transferred and then just got disconnected. Amazing service for Range Rover

Our car buying experience was low pressure and went smoothly. Our salesman Jef Frankfort was a pleasure to work with. Based on our experience we recommend Ft Lauderdale Land Rover without hesitation.

Bill Morden is fantastic! He was very patient reviewing all my lease option and the most knowledgable person I ever spoke to about Land Rovers. I enthusiastically recommend Land Rover of Fort Lauderdale and Bill Morden!

Had a great experience here very friendly and helpful environment. I’m financing my first car thanks too Ricardo Torres, and Stephen.

Sales Rep - Casio Santos C# 407-406-4124 Did a GREAT job helping me buy the car site unseen from Virginia. He was very patient and accommodated may request for pictures and additional information

Had a great experience with Edwin Nieves, Sales pro @ Fort Lauderdale Land Rover. Accurate, precise and promptness, all made the purchase seamless...almost..lol Love the Range Rover Sport HST. ❣ Well done Land Rover!

Great service. Lee was helpful and not pushy as most sales persons tend to be. He was very accommodating and ensured i got a good deal. Great casual conversation and the finance manager Stephen was really down to earth. Great people to deal with.

It was great working with Ricardo Torres, very friendly and professional!!

I was actually quite disappointed re: my recent service at the Copans location. I have been to many a Range dealer and this one was by far, the least desirable. No one acknowledged my existence walking in multiple entrances for extended periods of time. I had no idea where I was going for service and it was not well signed at all coming in through the main entrance in your car. The waiting room was not socially distanced, there had been no accommodations made to safely house the many waiting customers. the coffee machines were broken, dirty and had no straws, stirrers, etc. The gentleman sitting in the waiting room never lifted his head once from his computer to acknowledge anyone or address the refreshments. I may seriously consider going to a non-dealer going forward.

They always promise a loaner, but when u get there they give u a BS excuse not to honor their promise!!!

Best service adviser I have ever had!

Had the pleasure of working with Tom Stein on getting my wife and I into a new evoque with everything we wanted. Tom made the whole process painless and give us the best walk-thru we've ever experienced.

We’ve been Land Rover Ft. Lauderdale customers for over 20 years and are on our 3rd Range Rover. There’s good reason for this -‘Sharone Adwaney, our service advisor, is the best of the best and always goes out of his way to provide excellent service. We couldn’t be happier with the Range Rover brand and consistently excellent service that Sharone (Range Rover Ft. Lauderdale) provides.

Great attention and Excellent customer service from Peter !!

Very pleased with my Range Rover HSE Sport. Great experience dealing with Scott Schneider with the purchase of my daughters Range Rover and now my new Range Rover. Scott introduced me to Sales Associate Alicia Waldron who was also an extreme pleasure to work with. The training that she has received from Range Rover is evident in her knowledge of the vehicle she guided me through for my purchase. Lastly a shout out to Dylan Vitiello for providing an excellent tutorial of the vehicle.

I had a very specific make and model and Peter Penaherrera at this dealership was the only one in the SE Florida region that found it. Persistence, integrity and high quality customer service. I am extremely satisfied and impressed. I wrote my original review 3 years ago. Update, the service department at Land Rover Fort Lauderdale is very unprofessional, does not return calls and seems overwhelmed. The quality of service I receive and the 3 other car brand dealerships that I frequent are far superior to LR. Great car but bad service. What a shame.

Both ricardo and Jessica excellent and love the Range Rover

My car shut down on the interstate 100 miles from home. Had it towed to the Ft Lauderdale Land Rover service dept which was late in the day and the service rep named Mike Anderson said they wouldn't be able to diagnose the problem until the next day. Long story short, the problem was diagnosed and parts ordered and luckily was not a major problem. Mike went out of his way to help us knowing we were from out of town. I can't express how happy I was with the result and attention. Also, a young lady in sales, named Allisha, went out of her way to help us get through to the service dept when we were sitting helpless on the interstate when she actually walked over to service to get us help as the service dept could not be reached directly. My only complaint is the phone system at the dealership as the service dept is almost impossible to reach. Can't imagine how much business they miss out on.

Blessed and grateful to have the privilege of working with such special, caring and efficient managers, sales specialists and closers at the dealership- First class service! They are incredible loyal and place customer service first. Jeff Ficarra my sales rep - Cameron Rodgers, Gold certified in sales, management- John Evanicki in Management and Jessica who closed my deal! Thank you all for such an incredibly easy and joyful process in purchasing my new LandRover

Very helpful friendly staff, great buying experience. I had a little leak in the windshield so they gave me a loaner comparable to mine until mine was fixed like new. Save thousands driving to Fort Lauderdale from palm beach

I had the easiest and most amazing car buying experience at Fort Lauderdale Land Rover. I hold Jef Frankfort fully responsible. Jef is an honest person that does what he says. He made the process real easy and most comfortable. He communicated perfectly and didn't give us the BS. If you are looking for a new range rover go see Jef. You will not regret it.

Sharone is my service advisor, he is on the ball and knows what he’s talking about. John Evanicki is an amazing general manager who took care of me and any questions I had. Highly recommend. Will be back

These gentlemen in both the sales and service departments are the definition of professional and efficient. Cameron and Lee in sales are wonderful tag team. I can't wait for the next SVR to be release and purchase another one from them. Sharone Adwaney in service is efficient, gives you updates, and will not try to sell you something you don't need. I was very pleased with him and appreciate him working on Saturday (his day off) to deliver my vehicle.

My service advisor is Michael. He is very efficient, communicates well and keeps you up-to-date with what’s going on with your service. Highly recommend Michael and Pompano Land Rover.

I had to get my car towed to the Land Rover dealership, once my car arrived NO one from the service dept. reached out to me. I called SEVERAL times no one could find my car FINALLY the receptionist after a 25 minute hold found my car. I requested a loaner for three days because I wanted to NOT fix my car BUT buy a new one this coming Saturday 12/12 - as per the associate I will call you in 30 minutes when we have the car available, still waiting for a call. very disappointed this is my second car with them.

From the beginning Jeff at Land Rover Fort Lauderdale was absolutely helpful on the process of purchasing my new Defender! Couldn’t be happier with the service!

Alicia Waldron absolutely superb customer engagement, patience and professionalism. What a DELIGHTFUL experience.

I worked with Tom Stein and he made the process smooth and enjoyable. I purchased my 1st Range Rover from this place and I love it. Will definitely be going back in the future.

Great customer service. They always go above and beyond to give me the best repairs on my Range Rover Evoque. Service with integrity.

I went to buy parts, but they didn't have any in stocks

Today I received the best service from Ricardo Torres in the Land Rover dealership. I am leaving with a huge smile on my face and fully satisfied. Thank you so much for the help and support given today when purchasing my dream car!

Peter at Land Rover Fort Lauderdale was amazing. My new custom Defender it's incredible and Peter made everything so smooth!! Thank You!!

The customer service provides by Ricardo Torres was top notch very knowledgeable and transparent process made my purchasing decision very easy. Thank you!

Great experience with Pompano Land Rover service dept, today! They made it easy and did a great job on my annual service. Thank YOU! BA

Extremely expensive for a routine check and they never even checked the fluids

Took car in 11/03 for a software update to address engine revs. Went to drive 11/04 and check engine light came on. Also got "Forward Alert”, “Hill Descent Control not avail” & "ABS fault detected" alerts. Car now initially bucks as it starts moving, then ok. No issues prior to mechanic doing update. Called last night and left voicemail. No-one called me. Called today (11/05) at noon as I have significant safety concerns and telephone service agent casually told me earliest avail appointment is 11/20. I hope I’m not in an accident due to this. Is that really how Land Rover handles safety? Hard to believe this was not caused by mechanic as car worked great before.

Service Advisor was super hard to reach on the phone. Loaner car was a big headache, broke down on me twice and left me stranded on the middle of the highway. And the icing on the cake was when I received my car back from after a week (which was told to me that it should?ve only taken two days by the Service Advisor )of being serviced/repaired dirty and close to being on empty. I would not have expected service like this from this dealership.

Great customer We service. Sharone and Bill M are the best Wouldn’t go anywhere else Larry Richter

the best service and attention bar none would keep buying and using their service

Custom Ordering 2021 range over sport with a great sales there was alot of time went into this Alicia was the greatest sales went over and beyond and finance was nice and smooth as well .l would recommend my sales Alicia Waldron she was great I needed the LoJack installed and could not make it the day do to raining I’m in Wellington she sent someone to me to pick my rover up and leave the loaner . Awesome service.

Unless you buy your car there, you'll never get a loaner. I was told that even who did would be on a waiting list. That was a lie. The person next to me got a loaner because they bought a car there. My husband had same issue with his Ford and they made rental reservations due to lack of loaners. There is a lot of room for improvement at Land Rover. Will not be buying this brand again. The general manager was condescending and showed little interest. I do not recommend.

Very reliable and efficient. Vehicle was picked up punctually and with no hassle

INSUFFICIENT seating area for customers specially now that social distancing needs to be enforced. Need to add charging area for phones. Excellent service: Michael Fixler

Always feel secure and assured that my service will be of the utmost quality and satisfaction. Sarone, my service manager, is a true professional and very personable. He explains everything in detail and makes us feel comfortable with whatever our Land Rover needs are. Thank you Karl E

Great experience at the dealership with an excellent staff.

Treated me like horse xxxx. Dropped my car off to get serviced and no one reached back out to me for two weeks. I called twenty plus times and no one could help get me through to the manager. Each time I called I was placed on hold for close to an hour. I don’t know about you folks but I certainly don’t have that time to waste. Once I finally got the hold of the manager they got my car done. They chose to forget about it for the two weeks prior. I would never buy another car here. This is my second one and they treat their customers like xxxx.

The worst service ever. I have 3 Range Rovers and after this experience on my new 2020 Range Rover super charged I would never buy a Range Rover again. Service department and service manager should be ashamed of them selves. Dr. Goldstein

Overall extremely happy w car and service. Lee Nelson was great. No BS. Straight up. Felt like we got a great deal. Thx Lee. Not too happy w the fact we have no spare tire or parts. Didn?t check till we got home. My bad for that however feel we should have gotten a spare. Little upset now I have to search around and purchase. Overall great service but very unhappy about no spare. It?s for my daughter and we need to shop around and spend more $. If you have a spare please let us know

Quick and Easy, most of all painless! They made the process very easy and stress free.

They have fast Reliable service.

the experience was very good. they provided loaner car

Mike, Service Rep was very Professional and pleasant.

Great and fast service Sharone was the beat and he assured me the best way he could!

I have never had a good experience here. Using COVID-19 as an excuse for not picking up the phone for 45 minutes is shameful. Trying to charge $1000 to install crossbars and removable bicycle racks is a joke. Why do I feel like they’re always trying to shake me down when I leave this dealership. The energy in the place is dead. When you buy luxury goods, you expect high-quality customer care. This place is anything but.

great experience, our sales rep was fantastic, Ricardo Torres, got a gorgeous Jaguar, great service, fab premises, high end attention, after a couple of weeks in the market and checking different cars at different dealerships, I can tell you all that the difference with the other dealerships and this one was the same as flying in economy or business class, this dealership being Business Class :) Very impressed and happy with my purchase.

Great service; honest people! Mike Kennon is the best service manager I have ever encountered; I trust him. Brennan Smith is efficient and honest. Both are laid back and just the kind of people who meet my personality and make me feel a valued customer. I am not one to easily give out compliments if they are not deserved.

Great experience buying here! Virginia, Tom, and Jessica were so knowledgeable and extremely friendly. I highly recommend purchasing your next vehicle at this dealership!

Service is horrible. I will try to avoid your place from now on. I waited an hour only to be told you could not get to it for 4 days. I was then given a loaner. When I returned it nothing was said then you charged my card $15. Keep in mind I had to return the new vehicle with only 300 miles on the odometer. Keep in mind I had purchased 2 vehicles in 16 months.

Great service. Great people behind the service.

Ricardo drove 7 hours each way to deliver my new car. He’s awsome!

Great Service, never had a bad experience with this dealer.

I have purchased several cars from Land Rover Ft Lauderdale over the years. They are Honest, Fair and great for service. They treat me like family and I have never had an issue they haven’t resolved in a timely matter. I would recommend this dealership to anyone interested in a Land Rover/Range Rover product.

I just purchased a 2020 Range Rover Evoque and had to pay $4,800 for a maintenance package... I don?t think it?s fair since the vehicle is covered under warranty for 4 years. Please contact me about this.

From beginning to end Ricardo at Land Rover Fort Lauderdale was great to work with! He provided open lines of communication and friendly service! Jessica and Alyssa were both a breath of fresh air, super friendly and helpful with all of my needs. I would highly recommend Ricardo!

Second purchase at Land Rover FLL. I sent email to sales rep with my vehicle preferences, scheduled appt. and the SUV which met most preferences was pulled to front door for me to test drive and discuss features. I was in/out of dealership with trade-in/new/car/financing under 3 hours in the same day. I will definitely purchase my next car from Land Rover FLL again and hopefully Lee Nelson will still be there to assist.

Had multiple visits to the dealership was not rushed or pressured in anyway would highly recommend Jeff fantastic and land rover Fort Lauderdale

Seamless purchase at this no haggle dealership. Easy to navigate and great customer service.

Excellent attention from Brandon Smith and great service

It took me more than three weeks to get my car serviced through Range Rover. That?s not acceptable

Great service by Brandon! Dealership needs loaner cars. We rented for 2 days during repairs.

Excellent . The facility was wonderful, my salesman, Matt, was great. Thank you, Robin Freed

Excellent service from Brandon Smith, he personalized my unexpected visit and had my car fixed in a timely manner. Great customer service

Rain water and condensation would leak into my 2019 Discovery front windshield. Any type of rain shower (light, med, heavy) and even condensation would filter inside the cab. Carpets, dashboard and front seats would get drenched. The first time I took it to the dealer it took them an hour to confirm my complaint. They attempted to make temporary repairs and sent me on my way. Two days later, I was right back there, because the repairs did not do the job. I was then provided a loaner vehicle which I drove for 3months (best loaner ever), because the windshield needed to be replaced, and had to be ordered from Europe. When I finally got my car back, I noticed that there was some scratches on the drivers door as well as glue residue left on the exterior of the car. Taking the car back next week.

It makes such a difference to have a no-hassle experience. Martin and Jessica were awesome, they made the process easy and smooth. Thank you guys!

The entire process was beyond pleasant and my sales rep Jeff Jerome was fantastic!

Tom was my salesperson. He was extremely helpful and professional from the moment I entered the dealership until I left with a brand new Land Rover. The entire staff was knowledgeable, efficient and got me on my way in 2 hours from start to finish. Great experience!

I bought many cars but this one was the most incredible experience of buying something. Great salesman great finance guy best customer service I have ever expected

EVOQUE CONVERTIBLE WINDOW REPAIR TOOK OVER 30 DAYS - PASSENGER WINDOW WOULD GO DOWN AFTER BEING RAISED - MY SERVICE AGENT WAS OUTSTANDING IN KEEPING ME INFORMED OF REPAIR STATUS. DEALERSHIP HAS A SHORTAGE OF TECHNICIANS

Surprised how long it took to get an appointment to fix a few items on a newly purchased auto then wait for parts a week after leaving the car and then have to rent a car out of pocket through the process. Not the same stellar support service from years past.

The best! Service and staff were top notch.

Had an excellent experience, was very well taken care of and would definitely recommend Land Rover Fort Lauderdale!

Quality service. Call you before they perform any repairs. In and out fast.

We have worked with Land Rover Fort Lauderdale over the past 9 years and have been pleased with the service department. Our Service Advisor, Linda, is AMAZING and we feel very lucky to work with her time and time again! She's AWESOME!

My service advisor was Michael and he was fabulous. He went out of his way to make sure all my service needs were done the same day. He was very friendly and took his time with me.

Got the issues fixed the first time. I would go back again.

WORST SERVICE DEPARTMENT IN ALL OF CARS. TAKES 3-4 WEEKS TO GET AN APPOINTMENT AND THEN 2 WEEKS FOR SERVICE.

the team at Range Rover did an amazing especially bill

Brannon smith Excellent service advisor Everything I asked for was completed, all questions were answered

Unfortunate experience trying to get a service appointment for a check engine light that went on after a 1000 mile drive from Boston. Not only wouldn’t take us, but appointment coordinator gave us attitude for even trying. Go to Land Rover Palm Brach instead. Took us within a day and addressed the problem with utmost professionalism.

Alicia provided exceptional service. I would highly recommend the Land Rover dealership in Ft Lauderdale

Lendida really helped me get the service done as fast as possible and made me feel an important client.

Always a great experience. I always arrive early and they always take my vehicle in so I am out in a minimum amount of time. Since 2008 this has been my dealer of choice. Great staff in both service and sales. Soon to be remodeled facility with state of the art technology. If you have a Range Rover / Land Rover great dealership to service your vehicle.

Always a great experience. I always arrive early and they always take my vehicle in so I am out in a minimum amount of time. Since 2008 this has been my dealer of choice. Great staff in both service and sales. Soon to be remodeled facility with state of the art technology. If you have a Range Rover / Land Rover great dealership to service your vehicle.

Service Manger was unbelievable. All my issues were resolved. My experience was totally turned around due to his attention to our issues. We really appreciate his attention to our concerns and his professionalism our interaction. Thanks very much for your help.

Matt Passanese was great. I will definitely buy another car from him again.

I visited Land Rover Fort Lauderdale to have my tire replaced. The service was amazing and I was taken care of quickly and professional. This was my second visit in 3 months. Awesome team!

Wonderful experience thank you for the dream car!

As a previous owner of Range Rover Evoque and Range Rover Sport Dynamic for more than 7 years, I can say that I know about these cars, but I did not know the exactly difference between the new models of 2020. With my husband I had already visited another Land Rover in Miami in which the seller when asked about the difference between HSE and HST told me (referring to the HST): "Do not waste time if you are not going to buy it," which frustrated me and pushed me to search online about all 2020 models, prices, dealers and more. That's why when I arrived at Land Rover Fort Lauderdale, although Edwin Nieves received me very kindly, I replied defensively because of my previous frustration. Although I was well informed, he went the extra mile and very professionally reversed my frustration. Edwin was also open to negotiation and he got that the deal be a win-win for both sides. Consequently, thet same day we closed the deal of the white Range Rover Sport HST, with black 22 "wheels and red caliper as I had dreamed it. I can't fail to mentioning Jessica, from the billing department, she was great! Thank you Land Rover Fort Lauderdale, Edwin Nieves and team!

As a previous owner of Range Rover Evoque and Range Rover Sport Dynamic for more than 7 years, I can say that I know about these cars, but I did not know the exactly difference between the new models of 2020. With my husband I had already visited another Land Rover in Miami in which the seller when asked about the difference between HSE and HST told me (referring to the HST): "Do not waste time if you are not going to buy it," which frustrated me and pushed me to search online about all 2020 models, prices, dealers and more. That's why when I arrived at Land Rover Fort Lauderdale, although Edwin Nieves received me very kindly, I replied defensively because of my previous frustration. Although I was well informed, he went the extra mile and very professionally reversed my frustration. Edwin was also open to negotiation and he got that the deal be a win-win for both sides. Consequently, thet same day we closed the deal of the white Range Rover Sport HST, with black 22 "wheels and red caliper as I had dreamed it. I can't fail to mentioning Jessica, from the billing department, she was great! Thank you Land Rover Fort Lauderdale, Edwin Nieves and team!

BEST SERVICE EXPERIENCE - PROBLEM NOT FIXED BUT SERVICE GUIDE MICHAEL ANDERSON WAS OUTSTANDING IN SEEKING SOLUTION AND SETTING AN APPOINTMENT TO SETTLE ALL ISSUES - BEST EXPERIENCE I HAVE HAD IN 2 YEARS AT LAND ROVER FT LAUDERDALE

Be honest. Misleading KBB price and Carfax report. Pricing did not include hidden broken and missing parts. Dealer refused to make any adjustments or replacements. Things you don't often check when looking at the major systems of buying a used car from a large dealer. 12 volt lighter / power port for cell phones, etc. broken. Gas cap broken. Almost dead battery. The biggest deceitful issue was not being able to learn that there was only one remote key fob to the vehicle and it was broken. The sales person always held the fob, even when test driving. Only after many hours of sitting at the dealer, late into the evening after the dealer was closed while waiting for the paperwork person to process the cash transaction, did I noticed that the salesman only had one key. This is a keyless entry vehicle and needs the fobs. A $500 deception ($1,000 if you count two). What else did they hide? I cannot recommend this dealer. It is very apparent that the dealer purposely based their posted price based on false Kelly Blue Book rating. Land Rover Fort Lauderdale misrepresented the condition the the vehicle to obtain a higher posted value.

Great service right on time!!!

We are regular customers of Land Rover. Over the years, a personal relationship has been built with the staff of the dealership

Great service Jose was awesome!!!! Always use you guys love the fact I can droop my car off and get a loaner Miguel is very on top of things!!!

Linda is my service advisor and she is great!! Enjoy going to repair my car!!

PRICING IS ABSURDLY EXPENSIVE, replacing Breaks 1800 dollars.

Excellent customer service. The repair was not done properly.

COMPUTER PROBLEM SAID THEY REBOOTED NEW PROBLEM, SEAT BELT WARNING EVEN WHEN PASSANGER LEFT CAR DOOR HINDGE PROBLEM

Excellent customer service. Peter Penaherrera in sales and Tash in service.

After asking me if my warranty was expired all changed. My car passed from having a minor sensor thing to a big motor trouble. I went twice because they forgot to reserve a loaner (having been specific about the need). Then I had to call every day to get an update, they would tell anything. Now with my car back it has new issues that it didn’t had before!!

After asking me if my warranty was expired all changed. My car passed from having a minor sensor thing to a big motor trouble. I went twice because they forgot to reserve a loaner (having been specific about the need). Then I had to call every day to get an update, they would tell anything. Now with my car back it has new issues that it didn?t had before!!

I live in Miami and bought my 2018 Range Rover from another dealership, but decided to try the Ft. Lauderdale dealership for service this time. It is by far the better service department with excellent client service and so much more timely than my past experiences at another dealership. I have to drive an additional 15 miles, it was worth it.

They fixed a three year old problem! Yea! Service manager, Mike Kennon, a very caring and genuine person. Service representative, Brannon Smith, was very pleasant and HONEST.

Recently needed to go to Land Rover of Pompano for a service recall. It was for a software update to the ridiculous Intouch system. 1st available appointment was one month away but close to the date I was given a new date a month later. On arrival someone greets you and takes the key but then you are on your own. I finally left the dealership one and a half hours later. I was contacted later in the afternoon to collect my car. On arrival I asked to be shown what the new system would do but despite their best efforts they could not help. I was told a product expert would come and help but after 25 minutes I was told she was not available but was prepared to text advice to a salesperson. He could only spare a few minutes with me but said the person would call me and if necessary visit my home. I heard nothing and after the weekend I tried calling the service advisor but despite leaving a message have not received any contact from anyone. This dealership is the most disorganised I have ever visited with many people wandering around but not assisting customers. In order to get help from anybody you have to stand over them until they are prepared to acknowledge you. P.s. on leaving the dealership I noticed my service light was on.

Recently needed to go to Land Rover of Fort Lauderdale for a service recall. It was for a software update to the ridiculous Intouch system. 1st available appointment was one month away but close to the date I was given a new date a month later. On arrival someone greets you and takes the key but then you are on your own. I finally left the dealership one and a half hours later. I was contacted later in the afternoon to collect my car. On arrival I asked to be shown what the new system would do but despite their best efforts they could not help. I was told a product expert would come and help but after 25 minutes I was told she was not available but was prepared to text advice to a salesperson. He could only spare a few minutes with me but said the person would call me and if necessary visit my home. I heard nothing and after the weekend I tried calling the service advisor but despite leaving a message have not received any contact from anyone. This dealership is the most disorganised I have ever visited with many people wandering around but not assisting customers. In order to get help from anybody you have to stand over them until they are prepared to acknowledge you. P.s. on leaving the dealership I noticed my service light was on.

Great service advisor Brannon, super attitude. Provided a detailed explanation of all the services and checks for the mileage interval i was visiting. Also notable, was the lot man Harley was extremely prompt and thorough and always nearby when needed. I actually forgot my sunpass device in the loaner vehicle and he brought it to me straight away without even asking

If I had the choice of no stars, that would be the one. I bought a Land Rover Vellar and with 500 miles the tire punctured, had insurance for tire protection. I called Land Rover where they informed me that I could take it to any store to make the exchange. I arrived at 10am at the Fortlauderdale store, at noon they came to inform me that they could not perform the service because my car was under 15 days old, that they were not viewing the contract in the system and that I had not bought it at that store, that they did not. They had gained nothing from my car. Even showing the contract, talking to the manager, calling the insurance did not fix. I had to drive a step tire to West Palm to change the tire, I lost my workday. I don't recommend the Fortlauderdale Land Rover.

Love dealing with Land Rover FTL , purchase and service department

Really impressed by Brandon who took care of the whole process from start to finish. Did a great job keeping me informed and explaining the services provided. Appreciated the loaner car as well. A first class expereince all around!

They are the best repair and maintenance center. Great Deals for your vehicle.

Very impressed bu our service advisor , he went beyond the call of duty .

Casio Santos made buying a car a very enjoyable experience. He was knowledgeable and we never felt pushed into anything. He showed us many options and made sure we were comfortable with our final decision.

The overall service is excellent. From the Service Advisors to the Mechanic’s. Even the greeters when you first arrive on site. Even the waiting room is awesome. Linda is the Best.

The whole service experience is fantastic, dual mainly to Linda. She's awesome taking care of customers and always looking out for them. Linda keeps me informed of the status of my vehicle and alternatives I have for any repairs.

After a horrible experience at North Dade, LRFL fixed all my outstanding issues and then went above and beyond for my service. They fixed things I didn't even noticed and were super understanding. Highly recommend. My car drives like new again!

Easy, fast service, friendly stuff! Had great experience and definitely will recommend this place to friends and family.

Mike my service advisor did a wonderful job of keeping me informed and completing the service thoroughly.

It was a great experience and it will not be my last car from Range Rover for sure.

Great Service & professional team!

Great Customer Service! Very professional staff! My car was serviced and everything went well!

Jeff Jerome in sales is awesome. I just picked up my second car from and I couldn?t be happier with his service and professionalism. None of the games and waiting around that I?ve endured at other dealerships. I actually drive 4 hours each way, past two other Land Rover Dealerships, just to deal with him. With Jeff you get straight talk and clear pricing. Don?t think of him as a salesman, think of him as a friend in the car business.

This is the best place to purchase a new or used vehicle please ask for Jef Fantastic!

I went for my first service to change the oil and rotate the tires on my 2019 Range Rover sport. They charged me $1200 dollars. Are you kidding me? Total scam. Last time I will ever purchase a vehicle from them and recommending no one else in my community does as well.

The service department was exceptional.

Nice dealership. Tom Stein is great to work with. Made the whole process smooth and efficient. Thanks Tom!

Bill Morden made my last Range Rover lease during my lunch hour so pleasant I knew I wanted to see him again when my lease was up. I think the return of my lease and picking out my new Range Rover took less than 30 minutes. No pressure-just results.

I had a very easy , smooth buying experience. Such friendly staff . Today I even had a visit at home to show me how to use all the features on my new evoque

Everything went smoothly, very helpful

We had an amazing experience buying our new vehicle from Tom, Best sales person in car dealerships we have ever dealt with.

PROBLEM VEHICLE AND THEY DID NOT DISCLOSE VEHICLE WAS IN AN ACCIDENT, EVEN THOUGH I ASKED 4 TIMES ABOUT THE CPO VEHICLES. They sold me am a loaner vehicle that was supposed to have been a CPO but was never inspected based on the problems associated with the vehicle. Now it has been discovered the vehicle was in an accident and not listed on the Carfax since they had a shoddy body guy with a truck do the work. Carfax only reports for insurance claim work done by professional body shops. During the time of resolution they failed to respond to a safety issue, scolded me for contacting Land Rover about this safety issue which involved other vehicles on the road; tailgate opened while driving losing the entire back load. Land Rover says they needed to know, the salesman yelled at me telling me he is the one that i should be talking to. No manager ever got involved and when the prior unreported damage was presented they didn't acknowledge, only by having the tech rep text me back telling me to bring it in and they would fix it. I found the whole experience disheartening and wish I never got involved with such an unprofessional and deceptive group. This car mysteriously dropped in price when I came back a second time, don't even know if this is the same vehicle. I was emailed the info on the vehicle and put the downpayment on a credit card., four days later the our afternoon appointment got bumped, yet the dealer did not appear to be crowded to delay until after closing when delivery was made. Early in the process the salesman asked about the Disabled Veterans Plates. We had discussed my disability did not allow me to easily access low riding vehicles, perhaps this meant he would push this lemon on me by encouraging me to buy a car that was just price reduced. Who wouldn't? But I asked for the third time about why the price dropped and if the car was previously had been damaged. I was told it was in the service pool longer so they had to give a price incentive to move it along. This car had unusual buff marks in the plastic trim around the rear door, the salesman said they would order new pieces and replace them and assured me they weren't from a buffer claiming it was done by a customer. they were also supposed to repair a door chip which amounted to a 10 year old with a bottle of nail polish that was definitely done by a non-professional, skilled body shop person. I had the vehicle inspected at a body shop who confirmed the vehicle had extensive body damage at the lower door line and the center of the rear door. Both doors need to be replaced and the entire side of the vehicle needs to be painted, particularly since there are dust particles and drips in the paint. A disabled person like myself would not see this. Amazing they are all hiding with their heads in the sand and I have to deal with Land Rover. I will not only purchase a car from an AutoNation dealer after this, Land Rover brand has failed me because of the poor customer service experience and the dealerships failure to disclose and outright lie about the accident which occurred while they used the vehicle as a loaner. Since AutoNation does not seemed to care about this issue, nor does the Land Rover Fort Lauderdale management I am asking Land Rover to cancel all of the optional coverages I purchased in full and repurchase the vehicle. Will have to discuss a possible replacement vehicle but will not do this with an AutoNation dealership as they have proven to not be trusted and AutoNation customer service really doesn't care since they failed to return any of my calls. Although I will admit after sending them an email after business hours they did attempt to make a call leaving me a message the next morning, they just haven't returned the calls which are being left with their concierge service? I have had about 7 days of enjoyable time with this vehicle, the last 4 or 5 weeks have been hell.

Tash was extremely helpful, as usual. I would recommend her highly to other customers.

Owner of a Range Rover Evoque and brought in for service under warranty : From the minute I walked in the door, everyone was extremely helpful ... customer service rep was very informative and open with the information she felt was relevant to our needs. The service rep that handled the details and kept me updated on the vehicle status was very courteous and informative..... my vehicle had to stay and unexpected extra day and every attempt was made to get me a loaner vehicle but due to their popularity in service , none were available so I was offered a ride home and to be picked up when the vehicle is ready (25min away) , was also given the option to take the vehicle with no additional harm being done to it and to come back. Following day I returned and dropped the vehicle back off and was again offered a ride home and to be picked up by their shuttle service if I did not want to wait..... I waited, since they have such a large and pleasant waiting area (two of them) with large TV’s and coffee, surrounded by beautiful Land Rovers / Range Rovers - I chose to stay. Service was completed and I was on my way. (Service needed under warranty still with under 50,000 miles was the catalytic converter and I’ve had no issue since thus far)....... Very pleasant atmosphere and staff ..... washed my car as well prior to getting it back..... I baby my vehicles and know every single ding, scratch or blemish if there ever is one ..... I hold those accountable that create any, and I did not see anything of concern and will continue to have all of my needs addressed with this particular dealer only ..... My goto for anything for my Range Rover Evoque from now on. Thank you 👍

Recently purchased a 2017 discovery sport at this dealership. Jef Frankfurt was my sales person & Sthepen, the financial guy was also involved in my dealings. They did a great job Representatives were pleasant, courteous, professional. But I’m very disappointed with service, my car is a pre own and I ride before detailing it was dirty and no clean, when I when to pick it up they did nothing, dirty inside poor vacuum job with pet hair inside, dust and same outside like same condition like previos owner brought to the dealer.

Was in the market for new 2020 Evoque. The dealership nearest my house did not have exactly what I was looking for...so I reached out by internet to Ft. Lauderdale. Within hours, Casio, answered and started on my search. He found the car within 24 hours at another dealership. I did all my negotiating over email. Some dealerships will not do that over emails. They want to pressure you on site. Once we agreed, Casio had it transferred. When I went to pick up the car, all the paperwork was done and within 1 hour, everything was complete. And Casio went over all the details of the car.... Awesome experience. Highly recommend. Ask for Casio.

The process was transparent and easy and the seller took its time to show me all detail of the cars and options

Have been doing business with them for over 20 years and have never been disappointed. Employees are great - and caring.

All stuff are happy to help you and make a great experience.

Sharon was very professional and helpful would definitely recommend.

Casio and Alyssa did an excellent job!!!!! Love my car!

Edwin was great. He helped us with all of our questions. I love my new car!!

What a pleasant experience. Great service, knowledgeable and I am very happy with my new car.

They are courteous, professional and dependable, very happy!

GREAT SERVICE AND WENT ABOVE AND BEYOND TO HELP ME

Great service, great products. Martin is the bomb !!

Tash is the best service advisor 💕

The service was great and Tom was an excellent salesman.

Martin Baybutt is a quality man. Nothing like your stereotypical car salesman. Made my experience really enjoyable. If you have the opportunity to buy from him I highly recommend it. Thanks for everything Martin!

Bought a no haggle price vehicle based on your multi point inspection. Car has broken down several times and now ac not working which dealer autonation wants to charge 4300 to change the compressor ac. Called auto nation in the past never got a call back.

Everything was great I would recommend Tash to anyone

very happy with the overall experience, work done in a professional and timely manner

Bought a Pre-Owned Vehicle over the internet and everyone at Land Rover Ft Lauderdale was exceptional. Especially my salesman, Marcio Schilling! Thanks guys!!

Simply awesome Beautiful vehicles ❤️👌🏻

We recently purchased a Range Rover LWB - Matt was our Sales Associate. One of the easiest purchases we have ever made- he was respectful not pushy, very accommodating and answered all our questions . I would def recommend him!

They schedule me to drop off my car on a Saturday for routine be maintenance. When I ask when I can pick it up, they tell me that they will not work on it on Saturday because only emergency repairs are done on Saturdays. So why have me drop in on a Saturday. They tell me they will contact me when car is ready. On Monday, I don?t hear anything. So I send a text message mid afternoon to the agent asking them for status update. Don?t hear anything back. On Tuesday, around 8.30 am, I get a text message saying car is ready for pick up. Sounds to me like my car was ready on Monday but the internal communication does not work well. I do have to say theee is an improvement from the first time I took my car. That time, I was told they did not know when my car would get serviced even though I had my appointment for three weeks. There was a queue of cars to get serviced and any sometimes cars that came in without appointments could get prioritized ahead of mine. Car sat at the dealer for days. Every time we called, they were unable to tell us when the car would be ready.

My Range Rover sport has been in and out of service since August of 2018 when the care CPO was bought in March of that year. The service team could not fix the problem and after 4 loaner vehicles with driving them roughly about 1-2 months at a time they replaced the "body harness" which was suppose to fix the problem because they had no idea what else to do. Within two weeks of receiving the vehicle back it is now not starting and they are saying again how they don't know how to fix it. I have pleaded for help trying to get out of this car and just buying one of their loaner vehicles but they traded in my vehicle (the lemon that does not work) so low and marked up the service car so that I would be 30 thousand dollars upside down in my loan. They did not work with me at all in trying to help fix a problem that was their to correct and sticking me with a unreliable and unsafe vehicle for my hour long commute 5 days a week and also my 4 year old daughter. We now have to contact a lawyer and pay to get help to get out of this nightmare somehow and protect ourselves financially. I never thought Land Rover would be like this. I felt like had the best car when I first bought it from them. They truly have me heartbroken and have affected me mentally with all of this stress over a vehicle since August. DO NOT BUY HERE!

I was transitioning between countries, Marcio did a great job recognizing the challanges in moving countries and buying/setting up necessary infrastructure during the transition process. A key to the succesful sales process mad not making this process simpler. A great job by marcio

We bought a very nice used 2014 Mercedes Benz E 350 Cabriolet from Tom Stein. Tom did everything he said he would have done and the car was in great shape when we picked it up. Everyone we worked with was very pleasant and helpful. I had been in the automotive business for most of my adult life. From line mechanic, notice the word mechanic, as that was what we were, we didn't get to be Technicians until the 80's. On to Service Director at a Porsche Audi Dealership and then on to sales, to GM at a VW BMW dealership. So I have had all of the experiences that I have every needed in the automotive business. Dealing with this dealership was a good experience. My only issue with the Auto Nation group is the $795 dealer fee they tack onto every deal. They have a realistic price on the car then add the Dealer Fees or pack as it is called in the business. The pack in an dealership is just to get money that they do not have to pay commissions to the sales force on. I don't know for sure but I'm guessing that is where the $150 that they donated to the Cancer Society comes from. We had to sign a form that acknowledges the donation. So in reality we the customers donate not the dealership. Bottom line is they had the car we wanted, which is a bit hard to find and it is a nice one, so we bought the car. The experience was good and professional and Tom did a great job in staying in contact with us.

Atrocious customer service and complete disregard for my time. I was told that my vehicle was going to be ready at a specific time, I even called an hour prior to confirm, when I arrived I was informed that it was NOT ready. After waiting for 35 minutes my service consultant said he was going to bring my car to me, I waited outside for an additional 25 mins, apparently my car was taken on a test drive but nobody thought it prudent to inform the service consultant!!! Just to add insult to injury ... they did not replace the rear windshield wiper blade as requested ... quite deplorable. Dave M.

My experience was first rate in every respect. I would recommend this dealership!

Excellent customer service policy I have been buying cars from Land Rover FLL since 2006 and they always keep the same standard of service Good job!

Attentive and courteous. Would return for service when necessary.

excellent service,very pleased with everything

I called to schedule an appointment and the service department was not able to confirm a date and time for 6 weeks out. I informed the dealership of the details of my Velar (mileage, issue, etc) on the initial call. When I took my vehicle in, the service department was unaware of my appointment, did not have a loaner and was unable to complete the service on the day of my appointment. All of this was supposed to have taken place as outlined when I made the appointment. When I picked up my vehicle the following day, they did not clean or wash it as they had informed, and only corrected the check engine light. I have to reschedule for my regular maintenance, which was the reason I brought it in to begin with. Overall, I was very disappointed in the experience and will be going to a different dealership (further from home) in the future.

Stopped by on the way from Canada with a broken trim piece. They had it in stock, installed and cleaned my car and I was on my way in no time. Thank you guys for the prompt service.

Absolutely excellent! A great experience,

I purchased my first Land Rover, Range Rover Velar and everything ran seamlessly. From the moment we walked in to the moment we left with our new car! Jeff our sales guy was super nice, never pushy and accommodating to our work schedule. Great overall experience.

They had our vehicle for 2 weeks for regular maintenance & we had to call for updates. Then we received car & it was not washed.

Recently leased a Range Rover Evoque and I have to say the experience was great from start to finish and beyond. Tom Stein was very accommodating and worked with me to get me into the perfect car for me. He has followed up to make sure my experience continues to be perfect. There was a small road bump while we were at the dealership (nothing that turned me off) and Tom and the team at Land Rover, without asking through in an additional complimentary service for my car. Aside from the items you pay for, you also receive great customer care and personalized assistance that goes above and beyond. Everything was greatly appreciated and I love my new ride. I would absolutely recommend to anyone interested in leasing.

It was a great experience. Jeff Gerome was very helpful, friendly, and professional. Thank you for everything Jeff!

Ask for Ricardo Torres in sales. Super nice and great to work with 👍🏻

Had a great experience with Tom Stein! The whole team was awesome, never pushy and always respectful. The whole deal went smoothly and we are now happy Land Rover owners!

Ft Lauderdale Land Rover is superb, led by Sharone Adwaney in the Service Department; just outstanding service, expertly and personable.

We bought our Range Rover from Land Rover Fort Lauderdale and had a great experience from the viewing to purchase. It’s all thanks to Marcio Schilling who gave us an amazing experience all the way. I strongly recommend him for your next purchase. All five stars and more to him! :) Thank you!

This is my third purchase from AutoNation with the same salesperson. Never disappoints and always delivers on great deals and service.

By far the easiest car acquisition process I've ever undertaken.

We had such a great experience. Brad, the sales rep was informative, fun and worked to get me what I wanted. Most importantly, he succeeded!!!

The purchase of my Land Rover Discovery went very smoothly. Very nice people to work with and no high pressure sales tactics. Martin was delightful to do business with.

I was unable to schedule an appointment. Online the first appointment available was 6 weeks away, and when I attempted to call, they just dont answer their phone. This is not the first time this has happened to me. I stayed on hold waiting for someone to pick up until their phone system disconnected me. I tried several times a few different days. I called corporate, who was able to get through, they gave me a direct number and told me someone was waiting for my call. After that the service was very good. But you cant run a service department and not answer your phone.

Service manager is not professional and very rude to say the least. He was a complete jerk!!!! Denied warranty on my vehicle and it’s 21/2 yrs old with 25,000 miles and under warranty. I went to Landrover corporate who did nothing. The woman who had my case Carol Mack refused to hear my case and denied my request to speak with a supervisor on several occasions and the secretary who answered the phone is even worse. She said my case was closed and she did not allow me to speak to anyone despite me calling multiple times. My lawyer is now handling this. Very unhappy and will never go back to landrover!!!!

This is the First time I took my car in for a repair. Everyone told me that its a nightmare to take a car for any kind of repair. Well, that did not happen with me. I had a terrific experience. I have no complaints. The people I met were professional & kind. Especially Miss Jennifer. Didn’t wait too long & was completely surprised that they washed my car! Thank You Denise

The service department has been excellent over the years. I have been trying to install the Land Rover Remote App for over a week. My sales person has not been either interested or knowledgable enabling this process. The most helpful, yet not successful, salesperson who attempted to help was not even involved in the transaction. This is my fifth new Range Rover I bought from this dealership. I still own three of them. I guess I just expected better attention. Silly me, this is south Florida!

Marcio was an amazing car sell representative for Range Rover!! I bought my new Discovery V from him and it was a great and wonderful experience I would definitely buy another car from him!!

William was amazing! I had a brand new car that was purchased through another dealership that had a check engine light come on after two days… And I was a nervous wreck! William found the problem (oxygen sensor) / fixed it immediately as it was of course under warranty and could not have been nicer and more accommodating… Fabulous dealership! When I explained what happened I was able to get into an identical Range Rover so all ended up well! Put my mind to ease which is the most important thing of course 😇. They really know how to take care of you and are so very gracious.

Karin is a great asset really smart, efficient and polite woman.

My overall buying experience exceeded my expectation. Aaron was over-the-top accommodating and helpful. I could not be more happier with my purchase. Thank you Land Rover - Fort Lauderdale team!!

Fui atendido por Ricardo Torres. Já o conheço há mais de 4 anos. Sem duvida excelente pessoa e vendedor. Quem tem interesse em adquirir um veículo da marca Land Rover, não exitaria em procurá-lo, terá um atendimento nota 10. Parabéns Autonation em ter em seu quadro de funcionários um profissional gabaritado. Fui atendido por Ricardo Torres. Ya lo conozco desde hace más de 4 años. Sin duda excelente persona y vendedor. Quien tiene interés en adquirir un vehículo de la marca Land Rover, no exitaria en buscarlo, tendrá una atención nota 10. Felicitaciones Autonation en tener en su personal un profesional planificado.

Sharone is by far the best service advisor I have ever dealt with at any service facility. Professional and Courteous and understands everything.

Karin was incredibly professional, responsive, helpful and kind. She looked after my vehicle which needed some repairs and scheduled maintenance. I would highly recommend Her as a service advisor.

Would have given higher stars but for 3 factors: 1- wait too long for car wash after service 2- no food offered ( bagels etc) and only coffee and snack bars. Only walkable option McDonald's 3- limited new car models on display in showroom and was interested in taking look at new cars Positive- service rep was great and car ready ( without wash) within time specified Showroom waiting area was comfortable and clean.

Martin Ross was great during the whole purchase process of me my 2007 Corvette. I took delivery on Monday 6/18/18. Gave them a check for the full amount and was totally aware this was an “as is” purchase, however the car was advertised as having XM satellite radio upon activation of service that same day it was noted by XM that the signal was being sent to the vehicle and there was an issue with the connection. I phoned Martin and informed him of this and said he would ask around and get back to me. I never received a call back. I phoned again and left a message and no response. At that time I also included on my message that the drivers side window did not go down fully and simply asked if AutoNation would be be able to assist or if I would be on my own. Again, no response. All of this being said my expectation was not to have these issues rectified by AutoNation my expectation was that I would receive some acknowledgement of my issues and if that they could help me or not? I received neither! I have purchased several vehicles in Palm Beach and Broward Counties and will be reluctant to be making an AutoNation purchase in the future. BTW I resolved the issue with my XM myself. Respectfully Submitted Dennis Alicea

We had both of our Range Rovers serviced this past week and not only was everything done perfectly, but our service advisor, Tash Mallette could not have been more helpful and accommodating. Both vehicles were picked up and delivered to our home, serviced, washed and looking like they were when they were brand new. Tash is a great service advisor. She communicates and services her customers at the highest of levels.

My service rep, Lendita, was excellent. Though I originally planned to wait for my 48,000 mile service, it became necessary to do other repairs. Lendita secured a loaner vehicle and kept me up to date on the progress of my repairs. Great customer service.

Great experience all around. I found a beauty of a trade in. 2013 QX56 ultra low miles. Fair price, smooth transaction. Good customer service.

Marcio Schilling Was amazing. He was prompt with every request we did and he made us feel very welcomed. We kept bothering him over the phone but he was so patient and friendly always. When the time came for us to sit down and purchase the Landrover we were in and out. What more can you want? We will highly recommend this dealer and come back again to make future purchases.

I am very pleased with Marcio Schilling service and the overall experience. He was not pushy and at the same time noticed my needs .

Marcio was great, we start communication by email and I finally made the business!!!!!!! The staff were great and I simply love my new LR!!!!

It was a superve service and the people and timing was great

Tom Stein was the best from start to finish. Keeping my needs and wants in mind. Buying a car after three days of communication. I will refer Tom to family, friend and strangers.

Exceptionally superior customer care & attention to detail! Marcio & Jessica are, without a doubt, on their “A” game. Absolutely impressed & extremely satisfied. Cheers!

Marcio was very prompt and helpful in getting me quotes for the vehicles i was considering. He listened to my requests and followed up with me via email, phone and in person in a very professional and corteous manner. I will recommend him to my friends and i will go back to see him anytime i am considering a land rover.

I recently purchased a Discovery from Land Rover Fort Lauderdale. They are extremely knowledgeable, professional, and dedicated to providing the highest quality service. Tommy Greer ensured my experience from beginning to end was quick, easy, and enjoyable. I will be a customer for life!

Mr. Mike Kennon, I stopped by landrover dealership today and again Linda went above and beyond. What I thought was a major problem with the landrover, was minor AND thanks to Linda the problem was solved. Mr. Kennon please know that you have the most amazing, professional young lady on your team and as always I highly recommend a raise for her .. She gets the job done! THANK YOU AMAZING LINDA!!

Marcio was very helpful and very nice all along the buying process of this used car. Thanks! Will recommend to friends looking for used cars.

My sales man Márcio Schilling was outstanding, he met every expectation as a matter of fact he sold a car I was really looking to buy and was the perfect car for our family.

Tom Stein was an amazing car sell representative for Range Rover!! I bought my pre-owned certified car from him and it was a great and wonderful experience I would definitely buy another car from him!!

Tom Stein is an AWESOME sale representative... if you're looking for a new car or a pre-owned certified car.. he's the one you want to ask for!! He made buying my pre-owned range rover quick, easy and a wonderful experience!! Tom made sure all my needs and expectations were taken care of!! He is a great sales representative!! I would highly recommend using him when you come to buy your next car!!

To Mr. Mike Kennon and Managerial Staff, I recently submitted a review of your Landrover Dealership but was compelled to once again give a top notch rating. I was there yesterday (5/7/2018) and later received a call from Bianca informing me that I had left my bank card and they would have it waiting for me. As I write this I am in tears because of the kindness, honestly and concern for me as a customer. I want to again recommend a raise not only for her, but also Sharon and Tawianna and the 2 young ladies on the switchboard. This is the most amazing thing that anyone can do. It is so refreshing to know that there are honest people who care for others. Another shout out to Linda, Taylor and the Crew! Keep doing what you're doing.....OUTSTANDING...

Alicia was the best, she was patient with me and knowledgeable about the vehicle I chose, Scott, thanks again for your help!

Professional and easy experience buying my new Range Rover sport. Brad was awesome!

I had to give a star because no stars was not an option. I will be taking my business to Land Rover West Palm Beach, which reminded me why I got the car from there in the first place.

5++++ STARS FOR MARCIO SCHILLING & Land Rover of Ft Lauderdale My recent purchase of a pre-owned Range Rover was made possible because of the high level of professionalism & exceptional service provided to me by everyone at at Land Rover of Ft Lauderdale, especially salesman Marcio Schilling. I initially inquired about the Range Rover on-line & received an immediate response. Mario was extremely responsive and consistently went above and beyond "the call of duty" Mario instructed me in reserving the car on-line which allowed me 72 hours to make arrangements to fly to Ft Lauderdale, test drive, and ultimately purchase the vehicle. Over the next 2 days Mario responded quickly and proficiently to all of my (many,many) questions. He went so far as to take additional photos and send them to me when I asked specific details about the condition of the interior. Mario, the finance department, & the sales manager, Scott had everything prepared for my arrival. As promised, they had me "out the door" in less than 1 hour! Mario ensured that the car was detailed and the gas tank filled prior to my arrival. He even assisted me in setting up the blue-tooth and the navigation system! Everyone I came in contact with at the dealership treated me with genuine kindness & the utmost professionalism. Purchasing a pre-owned car at Land Rover of Ft Lauderdale was an enjoyable, uplifting & rewarding experience. My sincere gratitude to all.

I have not purchased a vehicle in 9 years. The anxiety that car shopping brought me was indescribable. After meeting Jeff Jerome and the team at Ft. Lauderdale Land Rover, I was pleasantly surprised that not only was the experience painless, but enjoyable. Jeff took GREAT care of us and the entire team was incredible. I could not recommend this dealership more!

Great experience. Staff was friendly and very efficient. Followed up several times

After shopping for over three months and the the thing I was most looking for was a dealership who would not pressure me, fair prices, and a personable interaction; I got all of that there. Go to Jeff Jerome

Linda my service rep is always on top of things and helps me with whatever comes up. I am a busy mother of three and she is efficient and thorough when I need help. Thanks so much. Makes it a pleasure coming in...

Great experience and great customer service. Highly recommend!

I just purchased a 2015 Range Rover sport, want to share the great experience I had at the dealership located in Pompano Beach. I was serviced by Tom Stein, a very professional, knowledgeable person, direct to the point, without make me lose my time.. I?m very happy, I really recommend him and his dealership for anybody that is looking for quick and professional deals..

excellent attention from Bill Morden top salesman at Land Rover Fort Lauderdale

Great dealer they treat you like royalty. I would never go back to Warren Henry.

Recently purchased a 2013 Porsche Cayenne S at this dealership. Edmond Nieves was my sales person & Scott Schneider, the sales manager was also involved in my dealings. The deal was smooth & easy, both representatives were pleasant, courteous & professional, corrected items I felt needed to be addressed without any hesitation. I also interacted with John Evanicki the General Manager who was a complete class act. Vehicle going in for a minor service as it is under their warranty. Scott is going out of his way to accommodate my schedule & needs as well as sending the vehicle to Champion Porsche as he feels they need to address the issue rather than it being done in house. Great job Scott. A positive purchase & delivery experience as I expect the service will be too. My only issue is I don’t care for or believe in the dealer fee charged at all Autonation stores, it’s just wrong in my opinion & it is not negotiable.

This dealership doing good ! Thanks to Alicia , she paid a lot of attention to our q-ns and details during a car order from UK. Dealership is nice but definitely less flexibility in price , discounts and any special conditions for a deal comparable to just next door MB and Porsche Champion ( where we are long time customers ) , but anyway , experience to deal with is positive .

I had a very good experience finding a car I wanted and the time the salesman took in showing me what was there and explaining the difference in cars was necessary. He showed a lot of patience in dealing with my wife who doesn?t understand cars, purchases and various components. It was a good experience and the company worked to make sure the car was to my liking and took car of a few extras to provide full satisfaction for me switching from a car company I was with for 15 years to Land Rover.

Great service always! Service advisor Sharone goes over and beyond.

My evoque 2015 didn?t start , got it started decided to take it to land Rover in pompano. They were very helpful and professional. Tish offered to have a battery check. The battery test failed twice so it was replaced(under warranty -no charge)

Awesome sales team & sales manager & service department.

William, the customer service that handle my problem is the best I have ever had. good man.

I took my Land Rover Range Rover for the annual maintenance plus an issue with the keyless remote. The service was outstanding and Linda, my service advisor, was very thorough in explaining the work performed

I have personally purchased 4 Range Rovers in 12 years (about to get my next one in 4 months) and working with Tash makes the servicing seamless.

I had my battery and my brake pads go bad and I called for an appointment. I was cheerfully told just bring it in! AWESOME!! Karin was my service advisor and she did a great job for me! I HIGHLY recommend them!

Martin was very professional. Facilities were first class. Would defently do business with this dealership again.

What an awesome atmosphere in this dealership. I had my appointment set on line, Ricardo had my vehicle sitting at the front door waiting for me. We were able to look over the car with no pressure. Our Purchasing experience was so quick too. My last car took over 4 hours, this time we had a total of 1 1/2 hours that included me looking over the car. We will be going back there to look at cars when are ready for another one.

I was very disappointed with the service. I was overcharged and my vehicle that has 30k miles recd a 60k service without my knowledge.

Great experiences. I was very well taken care of, Mr. Peter was very attentive, my attending like a busboy. He explained everything about the car. Congratulations on your great service and wonderful way of doing business.

My buying experience was phenomenal. My salesman was Peter Penaherrera. His profesionalism surpassed the highest standards. The customer service that he gave me assured that I was satisfied with all aspects of the buying process. He madsure that I was pleased not only with the vehicle but also with the financial end of it. The location was very nice and the entire staff was very courteous.

From my shopping and purchase of the Range Rover Scott Schneider, (A Class Act!) The Sales Manager, took exceptional care of me, took his time to explain the functions and went for a long test drive. No pressure is an understatement when it comes to him, very easy going and genuinely courteous person. Jessica Martin, Customer Financial Services Director, helped me purchase the correct Extended Warranty which fits my needs. A pleasure to deal with... instant replies to my emails. William Maya is one of the BEST Service Advisors I have ever dealt with in recent years, he still has the old school mentality and had my Range Rover "in and out" in no time, which helped me take care of important business. William also Introduced me to the very talented & knowledgeable Shop Foreman Alex (Encyclopedia of Land Rover / Range Rover) While I was waiting for the repairs, I meet Tony & Robert in the Parts Department, they helped me find what I was looking for and I call them all the time for advise on parts. The Ladies at the cash counter are very friendly and processed the paperwork quickly. The drive in and pickup process is seamless, The Service Drive Manager and the valet Team are great! Land Rover of Fort Lauderdale is a very TIGHT run Ship by Mr. John Evanicki, (The General Manager) a True Gentleman! known him for years and what a delight it is to see him every time. My experience is always wonderful and the whole energy of the Service Department, Parts Department and Sales Department is positive!

I found a used Range Rover online and being in Orlando which was nearly 4 hours away I contacted AutoNation Land Rover in Fort Lauderdale by email and Aaron got in touch with me and our communication was by text and phone for a week- even when Aaron had the day off he still answered my questions from home. It went very smoothly and we did a courteous three day hold on it so no one else can buy it and when my husband drove down there the following weekend with our BMW trade Aaron is there to greet him, the Rover was held as promised ready for him to drive, and financing was ready - it was smooth and easy in and out. Best of all we saved $10,000 going to Auto Nation Land Rover vs shipping in Orlando! A part was left out (cargo cover in trunk) when it was being detailed while husband was signing and they overnighted it to us. We are very happy with our Rover - thank you Aaron for all you did!

It a pleasure to bring my Evoque, for service at Land Rover. My service advisor is Tesh. She is the best, extremely pleasant and always ready to accommodate the client. 1 to 10, she deserves a 11. Virgil Decarvalho

SHARONE IS A GREAT SERVICE ADVISOR AND A PLEASURE TO DEAL WITH.

I found a beautiful red with white interior certified preowned Range Rover Sport online Listed at Land Rover Range Rover of Fort Lauderdale. So I decided to drive about 30 miles north to go check it out. I was walking around outside checking out other vehicles when Aaron Wallach approached me. I told Aaron why I was at the dealership today. He showed me the SUV I was interested in. I took it for test drive and it was great ride. Aaron took the time to explain how CPO at Land Rover works . Needless to say, I was sold on the performance of the Range Rover Sport. Aaron was very professional, it did not feel like the typical sales pressure of a dealership to buy. Aaron said “think about it & whenever your ready I’ll be here”. He gave me his business card and I drove away. Week later, I was back at the dealership to buy the Range Rover. Their process was seamless very easy. I highly recommend visiting Land Rover/Range Rover at Fort Lauderdale if you’re interested in purchasing or leasing a Range Rover or Land Rover. It was worth the drive.

great service from the sale person Martin Baybutt.

Love my new Evoque! Bill Morden and the entire buying experience was excellent. Thank you Land Rover Fort Lauderdale :)

Great sales service from Martin R. and Aaron W. They took care of almost the entire transaction online and I only had to drive down to pick up the vehicle and sign final paperwork. Building looks amazing in side and out.

I recently leased a Range Rover and I'm very happy. The process was extremely easy and Raisa Guerra (my sales rep) was super helpful and still is to this day. I had ordered a Range Rover through Land Rover of South Dade and they weren't straight forward so I decided to go with Land Rover of Ft. Lauderdale and I'm very glad I did. This is definitely the start of a long relationship.

Great service, appointment scheduled for me and email Reminder.

Service was fine, but when we spoke to the salesperson. Lee, about our miles running high and working with us to review our options he was the most uninterested and unhelpful sales person we have ever dealt with. So, we will not be giving our business to this location again and will go out of our way to work with another location.