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Recent Reviews from Land Rover Fort Lauderdale

The service experience is “just okay.” They seem to be very disorganized. My car was just a scheduled annual Maintainence. I had a 9:30am appointment and they didn’t see me until after 10am. Normally, you walk into a service center, sit down with a service specialist, sign a few papers, get a loaner and get out. This is a much more drawn out experience. We moved here two years ago and the experience has been the same both times. My assigned service advisor was busy with another client. I noticed other service advisors sitting quietly at their desks. I asked to be moved to an available service advisor, but they don’t do that. So, I waited 40 minutes. Then, they had trouble finding my loaner car request and asked if I made the service appointment online? I said, “no I called 6 weeks ago and you gave me an appointment 6 weeks out to guarantee my loaner.” FYI this happened the year before as well. Coming from NJ, cars that have scheduled maintenance are in and out in same day. This is not the case here. It’s 2-3 day turn around and nothing was wrong with the car. They finally told me the car would be ready by 1pm on a Friday. We live 30 minutes away, so scheduled our day around this. My husband remained in Fort Lauderdale. I call around 1pm and the car was delayed. They said it would be ready at 3pm. I tell my husband to hang out there a bit longer, sorry. He shows up at 3 pm, walks in only to find out, the car won’t be ready for a few more hours! My service advisor realizing I was going to flip, was smart. He sent my husband home with loaner and they did come to us to drop off our car and pick up theirs. This we did appreciate. The last thing that happened two years in a row is that they overfill the tires!!! The light went on both times I have been here and they add 10 pounds extra of air, so I have to let air out of all 4. I do not understand this at all. Anyway, it’s fine for service but if it were the old days when you had to take the car in every couple of thousand miles, I could never stay here. Once a year, its tolerable but be prepared to wait, have trouble getting a loaner, your car will not be ready when they say and check your tires!

Jamie Salem Jan 14, 2020

I Recently bought a used vehicle from Auto Nation Land Rover , the whole process was great from the 1st day i saw the Truck Right till i Picked her up! As w any Used Car it had some imperfection’s , as me and my Gf walked around talking aloud about what we had concern’s w the Salesman Terry to my surprise was like ohh yea i see that we’ll get that taken care of, Np. At the end of my walk around i found 3 Somewhat major issues, without even ask for a Dep. Or trying to make me sign Terry said we’ll Address these thing’s and i’ll call you and why don’t you come back and Ck it out! I was impressed to say the least! The Dealer ended up having to send the vehicle to the Dealer of origin to have 2 major issues taken care of which cost upwards of 2k! When i finally came back to see the Truck the issues were all taken care of and truck looked great! Even had the paint guy come out and buff and polish the paint to take out any light scratch’s and fill the rock chip’s like any used car or esp truck would have after 20k miles! Price was Pretty competitive and Vehicle was Super clean! Another salesman stepped in Steve to help Terry a few X’s and him and i had great car conversation’s , buying a Car in General Sucks except the day you grab her but these guys made the whole process from start to finish pretty seamless! The price is the price at 1st i was like Meh to my Gf (everyone wants a deal rt) but when i saw them Replace a Headlight for $2200 , Replace a Dr. side mirror for $350 and have the paint guy which was prolly $300 all at my Req and Concern’s , i was pretty impressed and understood why the price is the price! All in All great easy to deal w not pushy Knowledgeable salesman , competitive pricing , ready to do whatever to get deal done (Except drop the price lol) and make the customer happy is why i bought from An. Lr. And would def recommend and buy again! I’m loving my New Truck and She’s Def a Gem ! Thanks Terry for Doing it the way a Car Salesman Should , Kudos to the team over at Ft Lauderdale Land Rover!! Neil M.

NEIL MINHAS Nov 11, 2019

PROBLEM VEHICLE AND THEY DID NOT DISCLOSE VEHICLE WAS IN AN ACCIDENT, EVEN THOUGH I ASKED 4 TIMES ABOUT THE CPO VEHICLES. They sold me am a loaner vehicle that was supposed to have been a CPO but was never inspected based on the problems associated with the vehicle. Now it has been discovered the vehicle was in an accident and not listed on the Carfax since they had a shoddy body guy with a truck do the work. Carfax only reports for insurance claim work done by professional body shops. During the time of resolution they failed to respond to a safety issue, scolded me for contacting Land Rover about this safety issue which involved other vehicles on the road; tailgate opened while driving losing the entire back load. Land Rover says they needed to know, the salesman yelled at me telling me he is the one that i should be talking to. No manager ever got involved and when the prior unreported damage was presented they didn't acknowledge, only by having the tech rep text me back telling me to bring it in and they would fix it. I found the whole experience disheartening and wish I never got involved with such an unprofessional and deceptive group. This car mysteriously dropped in price when I came back a second time, don't even know if this is the same vehicle. I was emailed the info on the vehicle and put the downpayment on a credit card., four days later the our afternoon appointment got bumped, yet the dealer did not appear to be crowded to delay until after closing when delivery was made. Early in the process the salesman asked about the Disabled Veterans Plates. We had discussed my disability did not allow me to easily access low riding vehicles, perhaps this meant he would push this lemon on me by encouraging me to buy a car that was just price reduced. Who wouldn't? But I asked for the third time about why the price dropped and if the car was previously had been damaged. I was told it was in the service pool longer so they had to give a price incentive to move it along. This car had unusual buff marks in the plastic trim around the rear door, the salesman said they would order new pieces and replace them and assured me they weren't from a buffer claiming it was done by a customer. they were also supposed to repair a door chip which amounted to a 10 year old with a bottle of nail polish that was definitely done by a non-professional, skilled body shop person. I had the vehicle inspected at a body shop who confirmed the vehicle had extensive body damage at the lower door line and the center of the rear door. Both doors need to be replaced and the entire side of the vehicle needs to be painted, particularly since there are dust particles and drips in the paint. A disabled person like myself would not see this. Amazing they are all hiding with their heads in the sand and I have to deal with Land Rover. I will not only purchase a car from an AutoNation dealer after this, Land Rover brand has failed me because of the poor customer service experience and the dealerships failure to disclose and outright lie about the accident which occurred while they used the vehicle as a loaner. Since AutoNation does not seemed to care about this issue, nor does the Land Rover Fort Lauderdale management I am asking Land Rover to cancel all of the optional coverages I purchased in full and repurchase the vehicle. Will have to discuss a possible replacement vehicle but will not do this with an AutoNation dealership as they have proven to not be trusted and AutoNation customer service really doesn't care since they failed to return any of my calls. Although I will admit after sending them an email after business hours they did attempt to make a call leaving me a message the next morning, they just haven't returned the calls which are being left with their concierge service? I have had about 7 days of enjoyable time with this vehicle, the last 4 or 5 weeks have been hell.

Steve Bohmann Sep 27, 2019

(Translated by Google) Today it is 4 years that I appear in the store to see if I buy a Range Rover, always attended with the same disposition and with much attention by the seller Ricardo Torres, this Nicaraguan with soul of Brazilian. He explained everything about the vehicle and we finally decided to buy it. Congratulations to Autonation to have employees with exemplary professionalism, including the financial Steve who always with a smile answered all our questions. Today it is 4 years that I am in the store to see if I buy Range Rover, always attended with the same disposition and with much attention by the seller Ricardo Torres, this Nicaraguan with soul of Brazilian. I explained everything about the vehicle and finally decided to buy it. Congratulations to Autonation for having employees with exemplary professionalism, including the financial Steve who always with a smile answered all our questions. Today it is 4 years since I attended the shop to see if I buy a Range Rover, always attended with the same disposition and with much attention by the seller Ricardo Torres, this Nicaraguan with a Brazilian soul. He explained everything about the vehicle and we finally decided to buy it. Congratulations to Autonation to have employees with exemplary professionalism, even the financial Steve who always with a smile answered all our questions. 07/31/2019 The problem is in the panel, where I have been twice in the dealership to the up-grade, I was very well attended by LENDITA and exceptionally by LUCKSON, congratulations to LAND ROVER to have on his staff who wears the shirt of the company . LUCKSON made high praise. An unpleasant fact that I booked a spare car, but there was not. I also gave feedback to MICHAEL who was very receptive and pleasant. The problem is in the panel, where I have been twice in the dealership to do an up-grade, I was very well attended by LENDITA and exceptionally by LUCKSON, congratulations to LAND ROVER for having his official employee wearing the company shirt. LUCKSON gave high praise. An unpleasant fact that I booked a spare car, but there was not. I also gave feedback to MICHAEL who was very receptive and pleasant. (Original) Hoje completa 4 anos que compareço na loja para ver se compro uma Range Rover, sempre atendido com a mesma disposição e com muita atenção pelo vendedor Ricardo Torres , este nicaraguense com alma de brasileiro. Explicou tudo sobre o veículo e por fim nos decidimos a comprar. Parabéns a Autonation a ter funcionários com profissionalismo exemplar, inclusive o financeiro Steve que sempre com sorriso nos respondia todos nossos questionamentos. Today it is 4 years that I am in the store to see if I buy a Range Rover, always attended with the same disposition and with much attention by the seller Ricardo Torres, this Nicaraguan with soul of Brazilian. He explained everything about the vehicle and finally we decided to buy it. Congratulations to Autonation for having employees with exemplary professionalism, including the financial Steve who always with a smile answered all our questions. Hoy en día se cumplen 4 años que asistí en la tienda para ver si compro un Range Rover, siempre atendido con la misma disposición y con mucha atención por el vendedor Ricardo Torres, este nicaragüense con alma de brasileño. Explicó todo sobre el vehículo y finalmente nos decidimos a comprar. Enhorabuena a Autonation a tener empleados con profesionalismo ejemplar, incluso el financiero Steve que siempre con sonrisa nos respondía a todos nuestros cuestionamientos. 07/31/2019 The problem is in the panel, where I have been twice in the dealership to do an up-grade, I was very well attended by LENDITA and exceptionally by LUCKSON, congratulations to LAND ROVER to have on his staff who wears the shirt of the company. LUCKSON made high praise. An unpleasant fact that I booked a spare car, but there wasn't. I also gave feedback to MICHAEL who was very receptive and pleasant. O problema está no painel, onde já por duas vezes estive na concessionária para fazer um up-grade, fui muito bem atendido pela LENDITA e excepcionalmente pelo LUCKSON, parabéns para LAND ROVER ter no seu quadro funcionário que veste a camisa da empresa. LUCKSON fez grandes elogios. Um fato desagradável que fiz a reserva de um carro reserva, mas nao havia. Também fiz um feedback ao MICHAEL que foi muito receptivo e agradável.

Jose Marcos Pellegatti Aug 1, 2019

To whom this concern: By far this was one of the most painful, most uncomfortable large purchases I have ever made. I am pretty convinced as days after pass, I purchased the wrong vehicle from the wrong dealer. I partly blame myself as I should have been more patient with this purchase an simply walked away to a different dealer who would truly respect me as a customer. As long as I own this car, I will never forgive myself for not just walking away. Your dealership gets a “negative 10” for customer service. I will never, ever, ever purchase another car, even if it was free from Land Rover of Fort Lauderdale. The sale was so uncomfortable, that when they delivered the car with the license tag having the name Land Rover of Fort Lauderdale, I asked the service guy to remove it. I am not going into the specifics since you failed on so many levels, that would simply take too long. Received so many excuses from your staff how no one is in control, that I simply do not even know why you have sales people, more like a Walmart experience. Vehicle was never properly demo’d. I was asked, almost immediately upon entering the dealership, How will you pay for this? Embarrassing, let alone, demeaning. There were sales people arrogantly walking around, playing in cars, never once acknowledged me as a customer. No one said hi, hello, thank you for coming in, not a word. A good example is that when I came back the next day, my sales person saw me and again, never spoke, said hello, walked right on by me. I now understand why there were no customers, other than myself, in the dealership at the time. So you enjoy the profit margin, the commissions, as this was clearly the priority, the most important part of this transaction. Never did customer service ever come into play. I manage customer’s on a daily basis, involving very large sums of money, and I would have been fired, if I treated any of my customers the way I was treated. Since the car is certified, I can only try to make it up in service. Every little squeak, rattle, hiss, will require a service call. Perhaps I can get my value, my dignity back there. I promised myself that I will never again settle for less than I deserve. Thank you for teaching me that valuable lesson.

TeeLoak Jan 2, 2016

****3/24/15 8:05 AM Still no response to my email. Just sent a follow up.**** ***3/23/15 9:30 AM Since an initial email from Cameron Rodgers on 3/20 which I responded to on 3/21 I have not heard back.*** **Update, Cameron Rodgers has reached out to me to try to make amends. Will adjust review accordingly.** This dealership, like the other dealerships isn't about building relationships. It's all about you doing the work to get the car you want. I completed my entire transaction via the internet with email response times taking anywhere from 1-3 days. I did not receive a single phone call during the entire process to follow up or give me updates. Once the car was on property however, they stopped at nothing to get my check and deliver the vehicle. Responding to emails as quickly as 3-4 hours instead of days apart. Upon delivery, I asked many questions about my car (I ordered every possible feature on the LR4) and the salesman Jeff simply kept responding "You know, I'm not sure, but I'm sure the manual will be very helpful". I then asked about the adaptive cruise control and he said with absolute certainty "Your vehicle does not come with it". Needless to say, it did and I figured out how to work it on my own. I wrote an email to the Store Manager Cameron Rodgers who has yet to respond and left 2 voicemails as well. It has been about a week and still no response on either end after the vehicle was delivered. I just don't understand how you can deliver a vehicle and not know the features to tell the customer about it. Also, I had tried to negotiate with them and they were really not willing (which is fine, I understand that the vehicle was a custom build) but they were nice enough to tell me that they will give me the free window tints which I truly appreciated. When I received the contract via email, I saw that they were charging me for the tints. I asked them to remove the tints from the contract. They removed the charge and never tinted the windows. Jeff played dumb and said "but you told me to remove the tints". I told him very politely that he knew very well that he told me the tints would come at no charge to me and to remove the cost of it from the final price. Overall, I am only giving the 2 stars because I got the vehicle exactly as I wanted it but I definitely did all of the work on the deal and the staff here knows nothing about their vehicles. Only how to take your money and deliver the car. Do not expect any customer service in between the two transactions. I hope that they improve upon themselves because they are a supposed to be a luxury dealership.

Althea Frye Mar 24, 2015

Althea Mar 24, 2015

Lee N. at Land Rover Dealership, Fort Lauderdale is an exceptional Sales Guide, compared to 3 Car buy deals I had in past 10years in south Florida ! This was my experience I was doing research for purchase/lease of a new cars/SUV for last 2 months knowing the fact that Thanksgiving/Dec is the best time of the year, via consumerreports, truecar, costcoauto, edmunds, cars, nadaguides. I shortlisted based on my family needs/financials, 2014 models of Honda Accord EX-L, VW CC R-line 2.0T Executive, Infiniti QX60, Acura MDX, Volvo XC60, BMW X1, Benz GLK350 and bottom of my list was Rover Range Rover Evoque PurePlus (pricy, reliability but fully loaded with all features other makers has as optional accessories) Did extensive study on lease and buy Verbiages used by Dealers/Banks/Credit Unions, read blogs, friends feedback, lesson learnt from consumer reports. Then started visiting the Dealers over weekends based on the quotes from Truecar via [HTML removed] and Costoauto. Every Dealer has similar work culture, office ambience etc and try to sign the deal on the first visit by applying every trick in best sale book you can get, test drive/product feature/options/comparisons/Wal-Mart or restaurant gift card/cheap goodies or getting emotional and put pressure on you by talking to 2 levels up their leadership, even meeting Regional Manager - some too arrogant and unprofessional. None of these Dealers (south Florida) give you copy of breakup of entire sale deal in hand and you may not be in position to question even minor cost details - keeping the customer in dark on critical facts or allowing you to think and get back another day But at Land Rover Dealership, FLL its totally different experience professional approach, NO pressure to buy the car and every detail you ask they have an answer with facts/numbers and give you complete details in printout to take home. I guess they can handle even the most educated car buyer! I signed the deal on 3th visit after getting all my questions clarified via mail, phone, documents provided including honoring Tata-JLR Partners program. Lee scheduled appointment date/time at my convenience and emailed entire documents which Ive to sign for review the previous day. On the signing day got a warm welcome, all documents printed ready and car detailed - all exactly what I had asked My only concern was JLR tie-up with Chase and customer has no other banker to choice if its lease Thank You Lee and very Best to You! Thanks & regards, AVI & Family

AVIfamily Jan 1, 2014

I recently purchased a 2014 Range Rover Sport from Land Rover of Fort Lauderdale and had an absolutely pleasurable buying experience, particularly as a result of the enormous efforts and the incredible customer service of the salesperson, Martin P. Having purchased 4 other vehicles from Martin and Land Rover previously, I am accustomed to his style of selling, which is informative and very low pressure, but it always amazes me how much Martin knows about each of the cars he sells. Martin is passionate about the Land Rover brand, which is obvious not only from his knowledge of the product, but also because he painstakingly rebuilt and restored a rare Land Rover collectable for his personal use. He seems to understand more about this company, the cars they manufacture and how they compare to other similar (hard to comfortably use that word though) vehicles on the market than any other salesperson I have ever dealt with. Martins level of customer service is also truly unparalleled. He makes himself available for questions after hours and on off days for demanding and often difficult customers like me. He also does not stop once the car is delivered and follows up regularly during the year and is always available if and when I have a question or problem. When I purchased the last Range Rover, I actually was able to get a slightly better deal from a different dealer on my trade, but I opted not to complete the sale through them and instead through Martin. That decision paid off when I had a small battery issue while the car was parked at my home while we were overseas during the summer. Martin arranged to have the vehicle picked up during my absence and delivered back expeditiously so that it was awaiting our return home a few days later. While other dealers may say they offer the same level of personalized service; that is unknown, but what is known is that Martin delivers on every promise and commitment. Like Martin, I too am in a customer service business and I always recognize and appreciate those that go above and beyond the normal call of duty. Land Rover of Fort Lauderdale has earned a customer for life in us and it is all from the extraordinary sales skills and efforts of Martin P.!

Jbrown2665 Oct 15, 2013

Looking to find the right blend of refinement and utility, after a friend's suggestion, I found my way to the Land Rover dealership. I had seen the commercials but, seeing the vehicles in real-life was an eye opener. There very aesthetically pleasing inside and out. After hopping from vehicle to vehicle in the showroom, I was excited to see how a test drive would rate the vehicle. It was requested and Bill Morden came in to support the effort. Our test drive was not one of the test drive vehicle; he pulled the vehicle I liked out of the showroom, drove it outside and away we went. Although Im sure the dealer plate is traceable, we proceeded to enjoy a thorough test drive. What an awesome vehicle. If I was not sold before, I was well on my way. Bill drove me through the Land Rover course. Its a must experience event. After driving the vehicle in normal conditions and realizing the quite and smooth ride, it was surreal to traverse the conditions set-up by the course. Not sure if I would ever need the entire range of off-road capabilities but, sure would be nice not to worry about the occasional run in with Mother Nature. Did I forget to mention the vehicle was not priced at the high volume end of the spectrum? No pressure from Bill. He offered some good conversation and as much time as I needed. I never felt he was rushing to leave or push a sale. At one point, I even though, I wonder if hell ask to see what it takes to get you in this vehicle today. Never did. Just good questions and answers. At that point, I had to sleep on the idea of a purchase. Obviously, since Im typing this, I returned to make the purchase. Sale went smooth. There were decent folks throughout the organization. I cant say enough about my experience with Bill Morden. He was/is always professional and demonstrated on several occasions, his commitment to my best interest. Ive had the vehicle since 3-4-07 and I always enjoy the ride. Quality problems have not been an issue. Its a very complex vehicle inside and out. I have a engineering an IT background and love to tinker with gadgets but, still find myself looking into the manual for certain feature rich options. One of my initial concerns was the quality/reliability of the Land Rover line. Bill seemed to sum it up. The vehicles are not like the average car on the road. There are a lot of complex features that require time to get use to. Cant speak about others and their problems but I can see where some surveys would present problems for the line. Adding complex systems into an environment where its expected to be simple creates an overload. I would agree, driving is the most important task while transporting yourself and others around. But, if youre up for another experience, before, during and after the commute, try their line-up. If you go to LR of Ft. Lauderdale, talk with Bill. Hell let you know what the brand is and is not. You will not be disappointed. The vehicle purchase experience is, generally, not a daily occurrence. Bring back the joy of a new purchase and ask for Bill Morden.

masavage Aug 7, 2007

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Land Rover Ft Lauderdale

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