To whom this concern: By far this was one of the most painful, most uncomfortable large purchases I have ever made. I am pretty convinced as days after pass, I purchased the wrong vehicle from the wrong dealer. I partly blame myself as I should have been more patient with this purchase an simply walked away to a different dealer who would truly respect me as a customer. As long as I own this car, I will never forgive myself for not just walking away. Your dealership gets a “negative 10” for customer service. I will never, ever, ever purchase another car, even if it was free from Land Rover of Fort Lauderdale. The sale was so uncomfortable, that when they delivered the car with the license tag having the name Land Rover of Fort Lauderdale, I asked the service guy to remove it. I am not going into the specifics since you failed on so many levels, that would simply take too long. Received so many excuses from your staff how no one is in control, that I simply do not even know why you have sales people, more like a Walmart experience. Vehicle was never properly demo’d. I was asked, almost immediately upon entering the dealership, How will you pay for this? Embarrassing, let alone, demeaning. There were sales people arrogantly walking around, playing in cars, never once acknowledged me as a customer. No one said hi, hello, thank you for coming in, not a word. A good example is that when I came back the next day, my sales person saw me and again, never spoke, said hello, walked right on by me. I now understand why there were no customers, other than myself, in the dealership at the time. So you enjoy the profit margin, the commissions, as this was clearly the priority, the most important part of this transaction. Never did customer service ever come into play. I manage customer’s on a daily basis, involving very large sums of money, and I would have been fired, if I treated any of my customers the way I was treated. Since the car is certified, I can only try to make it up in service. Every little squeak, rattle, hiss, will require a service call. Perhaps I can get my value, my dignity back there. I promised myself that I will never again settle for less than I deserve. Thank you for teaching me that valuable lesson.
TeeLoak
Jan 2, 2016
