Had a great experience for my first time there!! Everyone was friendly and helpful, and they did everything to make sure I was satisfied and everything was checked out thoroughly and efficiently. So thankful for such a nice location right here in Pompano Beach !

Just purchased a 2023 Defender X. It took approximately 9 months to order. Peter and Tommy was superb throughout the entire process. I was kept informed throughout the entire process. Great new facility and some of the most friendly staff there. I would not hesitate to refer or make my next purchase there.

I’ve called and emailed multiple times to speak to my service rep Lendita to no avail. Also have asked the receptionist to have a manager call me because of not being able to reach Lendita and was told I would hear from one shortly. I still haven’t and the defect repair that I’ve already brought my car in for is still not done. Worst customer service I’ve ever experienced

I always have a great experience dealing with Land Rover of Ft Lauderdale. It started with a great buying experience. The service Department with Xavier the manager are very friendly and helpful. New building is state of the Art. Very professional and full attention to your needs. Good job, keep it up,

Part 1- DON’T TAKE YOUR TRUCK TO COPANS LOCATION UNLESS YOU WANT THEM TO KEEP IT IN THE SHOP FOR A MONTH BEFORE GETTING IT FIXED!! POOR CUSTOMER SERVICE BY JOSE!. My first time taking my truck to the shop they told me 1-2 weeks then it turned into one month . My second time was due to my truck was not arming after I renewed my in-control app. My second service person was Jose Mendez, he sounded helpful at first when I was leaving the vehicle no one ask me how I am going to get around after leaving my truck. At one point, while sitting and waiting for a Lyft ride Jose set up to take me home , it’s seems like they treat their regulars better. I really miss having my sales person Tom Stein, he would assist me with any situation . finally I got a call from Jose on 9/9/22 saying “my car is ready for pick up.”I had to leave the country for a business trip (shop is close on Sunday’s). Then a few minutes later another call from someone who identified himself as the tech working on my truck, my truck is not ready. These younger service people needs ethics training. I felt even belittled when I had to contact Jose to find out an update every 2-3 days about my truck, -. I called Jose last week Friday 9/16/22 and each time I called it’s as if he does not know me(even after constant repeating my name to identify myself). He would ask me the same questions like someone trying to falsely trying to come and pick up a vehicle that does not belong to them. It got even worse, when he does not take my calls I had to ask my nephew in New York to call him and wallah! This proves he was ignoring me the whole time. On Friday 9/16/22 Jose placed me on hold and someone kept picking up the phone then passing me around while waiting for over 30minutes- disrespectful . I had to hang up then call again and this is what Jose did again…the same rigmarole, name , the vehicle identifiable info etc. I said, just pull up my name in the system. On the phone he was even changing up my address and I had to constantly correct him then he would say oh! It says something different … then….I see it. Part 2- When I came back that Monday and called to pick the truck up. I was then “told it’s not ready ”. I was instructed that it will be ready for pick up Thursday. Thursday came and while waiting for the Lyft car service to pick me up. I got a called back from Jose saying truck is not ready and my Lyft ride was canceled . This ending up being another month. Why would someone do that? To see things happening the way they did, I told the Director of Service that I am not taking my vehicle there and my business partners decided not to purchase at the Copans location because of the disrespect I experienced. Jose going forward, don’t treat others like that, and you did not try to interact with me when I was there even to say I am sorry. I know your Director would handle things professionally because that is his job. I am however happy your Director handle everything for me. I rather to drive 30 plus miles to west palm beach next time to get my vehicle service than dealing with another service rep at Copans, I would feel embarrassed. Oh! One other thing before I knew who to call, I was contacting Land Rover Head office for help and the service manager James at Copans . It was that day 9/16/22 when I was picking up my truck I knew about Dan Collins. No one would show me the right direction to go. They say team work makes the dream work! But everyone working at the dealership have a role such as customer service and holding up the Jaguar Land Rover brand. I wished I knew the owner of the Jaguar Land Rover Copans location, he /she needs to know who they are employing. Big thanks to Dan, I see why you are the Director of the Service Department. I wish you all the best!!!

Our 2023 Range Rover Velar Dynamic purchase was a delightful experience. Sales Executive Darrell Webb responded to every question and updates. When we arrive to pick up the Rover, the closing took less than 1hr. Overall the experience was awesome and we are very happy and pleased with our vehicle. My new name is Mrs Rover :-}

This was the fastest car buying experience I ever had!

Upon initial interaction, I will simply state there is a blatant lack of concern and consideration at this facility. Vehicle is currently being serviced with an estimated 2 week time frame, so review will be updated at later date.

This was the fastest car buying experience I ever had!

On a scale of 1-10 My experience started out at a 1but thru the middle to the end gradually went up to a 10 I know businesses are all having trying times but your service writer Miller restored my confidence So thank you and thanks to your service writer

Linda is an exceptional service advisor! She kept me informed every step of the way!

Sales agent was very professional and helpful. Agent had the filled up and washed after I test drove the car and ready for me to drive home. They also gave me a great deal for my trade in.

Love Amanda - she is a wonderful and very helpful. Thank you to the entire team from start to finish.

We had a great experience getting our new car here. The team took good care of us. Highly recommend this dealer.

Worst service issues, I have had my Range Rover for 7 years , recently ordered a new $125,000 vehicle but on the brink of cancelling my order . Had my AC worked on in January , worked for 6 months, then same issue came back, waited 4 weeks to get the car looked at. Worked for 2 weeks then down again, gettingTaiwo to get back to you is a days/weeks stretch, their online booking is a joke. Getting a loaner is almost impossible these days and the excuses are from , we are building a new service department to the parking lot is been delayed …. On an on…. I am just about to buy a Ford 150 for a while until they get their act together ….

Above and beyond. I have to be honest, I'm new to the FLL area, just by reading some of the review on google I wasn't sure how my experience is going to be with LR FLL. Had my car serviced last week and it turn out to be one of the best experience I've ever had. I got in early in the morning as instructed by the service advisor, my advisor Hila helped me to sign up the account, explained in detail and options I have for the service. Answered all my questions before set me up a Lyft to take me home. She kept me updated with service progress during the day, checked in on me see if I need a ride when the vehicle is ready, it really just took me 15-20 mins to get in and out. I have always had great experience with LR sales and services, and in my opinion, they go above and beyond for their customers and FLL dealership doesn't disappoint. I highly recommend to request to speak to a advisor directly when you really needed help.

Excellent leasing done easy with Jeff Ficarra. The service and attention to detail is the absolute best.

Sharone assisted me getting my car fixed.. Friendly and fast service. His professionalism is outstanding

I immigrated to this country 12 years ago to this Country with 2 baggage to start a new life right from the scratch and without work. Today, my dream came true. Mr. Lee Nelson and all staff exceed my expectations on Customer Services. The management members of this dealer they know well what there are doing. In 1.5 hrs. I was out of the store driving my car. This is Amazing I won't hesitate to do my next trade-in with Mr. Lee May the Almightily Father bless you all and your family members

I had an amazing experience working with Alicia at this location. The process getting my new car was fast and easy! Very professional

This was my first time getting my vehicle serviced at Land Rover Ft Lauderdale. It took two appointments and 11 weeks total for me to get my Land Rover serviced. When you try to make a service appointment, they don't have availability for weeks. It's baffling. My initial appointment was on 7/2/22, and I waited 3 weeks for that appointment. The service advisor, Miguel, told me it didn't make sense to leave my car that day because they wouldn't be able to start the work right away, and he'd call me in about a week to drop it off. I left 3 messages and sent an email. Still haven't heard back from him. I went ahead and scheduled a second service appointment for 8/8/22. Had a much better experience with Taiwo. He provided clear expectations. It took two weeks before they even started working on my vehicle. They had my car for 19 days. I was initially going to purchase a certified Land Rover from this dealership, but the windshield had a chip and needed to be replaced. It took weeks before they were able to fix it. (Now I understand why) I kept shopping during that time and bought my SUV somewhere else.

All my experiences with Land Rover has been very satisfactory..

This dealer ship is A+ I have been dealing with them for over 10 years and have never had a problem.

Outstanding customer service. Since COVID-19 visited the world, customer service has been lacking everywhere. For the first time, yesterday, not only did I get exceptional customer service from the staff outside, but every person that I saw was pleasant, helpful, inviting. Everyone smiled. I felt like Alice in wonderland. My closest assistant, Juan Silva, was a true delight. Friendly, honest, and very helpful. Juan Silva is outstanding.

Best Service. After purchasing, Jaguar sent to my house an expert to teach me how to enjoy the best of my E-pace. I love it.

I made the appointment on July 19 th to make sure it got in for the service. I dropped it off the night to make sure it got serviced on the appointment date. It was in for basic services and possibly a battery replacement. I called first thing the morning of the appointment and was told someone from the service dept will call me. The did and I talked to service person about what was needed. I called back to see if the vehicle was ready. I was told they haven’t worked on it because it was TOWED in and nothing was done yet. It only got worse from there on so I picked up the vehicle without the service I made an appointment for over a month ago. I won’t be going back with the Range Rover or the jaguar.

Such an easy experience to get my new car. Definitely recommend! Also, Diane in service was awesome and so helpful!

Diane Willey in the service department is absolutely delightful to work with. She is attentive, knowledgeable, and responsive. One of the reasons why I am loyal to Landrover Ft Lauderdale is if I have any issues or need service for my car, I know I can count on Diane. She is a rare gem in the auto industry.

An absolute dumpster fire of a dealership. The place to go if want your car stolen due to clear company negligence, possibly an inside job from a dealer employee, company leadership to admit liability privately and professionally the insurer to deny your claim, and for absolutely zero communication or customer service after the sale, as if the customer does not exist. The cars are wonderful when they work, but it's not a Formula 1 race car and should not require consistent visits for service. Go to West Palm or North Dade.

Hila, my customer representative, was courteous and responsive, she texted me to keep me apprised of the status of my vehicle. She was also very helpful in coordinating a Lyft when needed.

I purchased a 2019 Range Rover Sport with 18k miles on May of 2022. Two weeks after owning the car while driving to the airport the car left me stranded on the entrance to the parking lot. The car completo turned off and It would not turn back on. I called Roadside to have the car picked up and taken to the dealership and they assured me that the vehicle was picked up and taken to the dealership for service. I left on my vacation and after a week I returned and right before I got into a cab to go home, something told me to check the parking space where I had left the car. Have in mind the car was completely crooked and to my surprised the vehicle was still there. I contacted roadside once again and they were confused because they believed the vehicle had been picked up again. After a long flight I had to send my pregnant wife home in a cab while I stayed until past midnight for another tow truck to arrive. Roadside got me a Uber home and I finally made it home past 1 in the morning. The next day I driver to the dealership Land Rover of fort Lauderdele where I met the best service guy in the world Taiwoo. I told Taiwoo all the issues I was having and he immediately started to take care of me. They provided me with a loaner vehicle and 2 to 3 weeks later they called me that my vehicle was fix. I finally started to enjoy the vehicle when disaster attacked again. This time multiple sensors lights came on and the driver seatbelt would not click on. Also a rattle sounds started coming from under the car. I took the vehicle back again and once more Taiwoo saved the day. He truly cared about my issues and made me feel very welcome. Taiwoo hear all of my concerns and made sure to note them all even some cosmetic issues that were covered by warranty. He also put me on a loaner and this time it took the dealership almost two months to fix my car. I got my car back last week and the rattle noise is back but everything else was fix correctly. My experience with this Range Rover has been horrible. This car is beautiful and my wife loves it but is been a terrible experience. Now the only reason I am giving it two starts is because Taiwoo the service guy has been amazing with following up with me and giving me updates. The man is incredible at his job and if everyone worked like that man works the dealership would be phenomenal. I will be taking the car back on Monday with hopes that it would get fix this time around. Hopefully.

My friend told me to go and see Dr Chief Lucky, Before she mentioned herb & root i didnt know what It was and quiet frankly i didnt believe in It but in the end i finally bit the bullet! my Issue was to do with HIV/AIDS! Dr Chief Lucky was very quick to prescribe the right remedy for me. I was amazed at how quick i was healed. Website https://www.chiefdrlucky.com Email chiefdrlucky@gmail.com WhatsApp +2348132777335 Facebook page http://facebook.com/chiefdrlucky

Ty woo was unbelievable. My check engine light was on and one tire was leaking air. I showed up without an appointment but they managed to squeeze my car into the shop and 45 minutes later I was on my way. The great service and fantastic vehicles is the reason why I have purchased 2 new Range Rovers each year since 1990. Plus their salesman Bill Morden is the best. Mark L

Service advisor Miguel was very helpful and kept me abreast of my vehicle status, the problem was resolved and i am very satisfied

In the process of spending thousands of dollars on repairs the dealership damaged a bumper trim piece on my Range Rover. After notifying them of this they taped the original piece to the bumper and it took 8 weeks to get a replacement part installed; so we drove around for 8 weeks with a taped bumper! I contacted the service advisor every two weeks about the part and received very little feedback other than expectations the part would be in the following week. Once the part did arrive the advisor didn?t reach out to me, I happened to reach out to him on the phone and he walked to the parts department and learned the part was actually there. I had my son bring the vehicle in to have the bumper trim installed. The dealer did a lousy job once again. Tape reside all over the side of the bumper and the new trim piece ins?t installed flush with the other bumper trim pieces next to the sensor in the bumper. Really poor customer service, lack of follow through, or interest in taking care of customers.

I have the most horrible experience with your Range rover! Overall, the service and product are a complete disgrace!

This was an absolutely horrible experience. My vehicle was there for a month and a half and the service was still incomplete. This was for regular service, when I picked up the vehicle the tires needed to be replaced and the brakes needed to be addressed. I brought this to my service attendant and the fact that the invoice said customer declined the repair. I chose to get rid of the vehicle rather than ever have to deal with Land Rover in Pompano Beach, Florida. Not to mention, They almost never answered the telephone.

My salesmen Bill was very nice. Not pushy not obnoxious like most car salesmen. He is very honest when asking him questions about the different vehicles. I bought my car when they were doing construction. We made the deal in the parking lot.

I have purchased two brand new Range Rover Sports from this dealership, and I can tell you that after you purchase, they could care less about you as a customer. The service department treats you with disrespect and acts as though they are doing you a favor by simply taking your call or accepting your car for service, IF they are gracious enough to give you an appointment. Try calling into the service department, and you are met with immediate attitude. Once you are close to warranty expiration, you will not be able to get an appointment for months, in what I can only imagine is an attempt to run down the clock so you can be stuck with a pricey bill for repairs that should be covered under warranty. GO ANYWHERE ELSE

Best customer service!!

Assistant service manager Linda.B went above and beyond to help me with my car service. Amazing service at the service department! Especially from Miss.Linda. She took care of my car and provided 5 star service at every step of the way. She make sure I am happy alone with my car. Now thats what call good services. Again, thank you for your help

Gorgeous new facility, excellent service !! Thanks

The worst service department 3 to 4 weeks to get appointment. My check engine light is ON and only have 750 miles before the warranty expired . Service Advisor gave me two options !!!!! stop using the car or risk losing the warranty

Great dealership. Customer service was excellent. They could haha be price gouged, because of supply and demand, but did not. They will be my first and only call for my future vehicles.

see service advisor Jose Mena, he really helped me out of a jam. all service people have been very professional and helpful

My car has been in the shop for more than a month; I have called and left messages requesting an update on my vehicle with minimal return calls. I called back when they returned my call and could never reach anyone. They are highly understaffed. My experience with the service department was positive, but it has been a nightmare this time.

Always exceptional, from the sales to the service team. The best experience ever!!!

Customer service with Miguel is an amazing experience very customer service oriented very professional and very hands-on thank you very much

Great purchase experience overall. Ricardo was really professional. Great price too.

Just made my second purchase at Land Rover FLL. Great experience, even better than the first time. Ricardo was was courteous and not sales pressure, even on the add-ons warranty options, which usually derail the experience.

my name is jean i brought my car to land rover one day and this lady name michelle was yelling at one of her employees for no reason and i was very concern and i asked why was reason and she said some pitfall words to me god and you know what and i hate that on her not being professional enough to talk to me calm.

michelle has very bad temper she screamed at me and said the f word to me and it really broke me down...

Taiwo Miller provide great customer service

The advisor was very helpful and on top of things, she always updated us on the progress of work

it was a pleasure working with Linda Bytyqi - I will definitely consider Land Rover Fort Lauderdale going forward. thank you!!

I just bought my Range Rover from another dealer and took it in to Land Rover Ft Lauderdale for service and a recall. I was very impressed with the level of service. Miguel was outstanding in understanding what I needed done and kept me updated throughout the day while my service was completed. My Rover was ready and waiting for me when I arrived. Personal service is what it's all about! Thanks Miguel!

Never know what to expect when buying from different dealerships. It actually was a great experience, and I have had many bad ones through the years. Very pleased with entire staff and buying experience from start to finish. Edwin was professional, courteous, thorough and there were no surprises from start to finish. I would highly recommend Land Rover Ft. Lauderdale.

The service was easy and excellent

Always a great experience with Land Rover service!

My service advisor was great. The process of making and scheduling an appointment is difficult and most times an appointment is not available for 2-4 weeks

I had a great experience the last time I was there. However, I called today and the lady was very rude. She told me “We don’t have any appointments until mid-September. Call back then.” When I replied “September? You mean I have to wait 2 or 3 weeks for a bulb for my front headlight?” She replied with a rude tone “No, you will wait 6 weeks.” While it was my mistake with the calculation of weeks, obviously I can’t drive without a headlight. There should be escalated priority for situations such as this. Her tone certainly didn’t help the situation. Racquel

Absolutely worst customer experience ever. We dropped off our 2021 Range Rover Sunday evening, spoke with service advisor Monday morning and approved services fee. Called Tuesday, Wednesday and Thursday for an update with no response and return call after being transferred over twelve times and leaving six messages. Finally escalated to the Sales person that sold us the vehicle and finally received a response only to learn that our vehicle was not serviced at all after being there the entire week (five days). Only to learn that Land Rover Fort Lauderdale would not be able to get to the 20k service until 3 weeks from now. Completely defeats the purpose of scheduling a service appointment. When I spoke to John Evanicki to express my concerns, it was essentially no regard for customer service yet alone being concerned about the customer experience. Stay away from this dealership and go to Warren Henry Land Rover North Dade for better service. Absolutely deplorable service and the worst given all the generations of Range Rovers that we?ve owned over decades.

Jose was terrific and Dealership is very nice. Great.

Great dealer to buy a car, easy process, if I?m getting a new car in the future for sure I?ll be back,

This was literally one of the worst customer service experiences of my life (automotive or otherwise). I was overcharged for service I did not request by over $600. Took over a week and a special trip to the dealership to get it back. When you call for service appointments, they're literally booking no less than 6 weeks out, unless you tell them it's urgent (i.e. failing brakes). No one ever answers the phone in service (no less than 7 attempts). And my customer service person would not answer via the annoying text service until I went a on tirade on it. James in service and Gus in collision are the only two people I dealt with there that make owning a Range Rover even bearable

Jose did a great job! Got me in and out with no issue. He was very helpful making sure to explain everything needed in detail. Awesome job!

Nice new facility. I was pleased with my first service visit to the facility. Hopefully the wait time for appointments will improve.

We had a great experience, Jef Frankfort, our sales representative, was fantastic. We felt welcomed and comfortable. We would do business with them again!

Brought my car in for service and although I had to wait a little for the appointment, which is normal for everywhere these days, the service they gave me did not disappoint! Great communication and new facility is beautiful and comfortable.

Sharone was amazing helping me coordinate my recall repair. I was sick with Covid and he set it all up, kept the car and made sure everything was done while they had the car. Above ans beyond!!!! Thank you!!!

We had a great experience, Jef Frankfort, our sales representative, was fantastic. We felt welcomed and comfortable. We would do business with them again!

Extremely professional and accommodating, would highly recommend!

I have been waiting over one month for a callback from someone to look on my vehicle. It is almost Impossible to reach anyone in service my vehicle had an issue for 2 months and when I called they said it would take 2 weeks for someone to look at my be vehicle the day of my appt when I got there they told me it would take an additional 2 weeks for someone to even look at my vehicle and that my vehicle would just sit on the lot for this time I asked if at least someone could call me at the two week mark rather than leave my vehicle sitting on the lot they said yes no problem I’ve been waiting over a month they have not called me back when you call you are left in an automated loop with no resolve. I purchased an extended warranty through this place and this was where I bought my car at that Autonation stay away from here purchase somewhere else if your vehicle breaks down you will be walking to date my vehicle is still broken I am resolved to trade it and move on to a different brand.. Heed my warning I purchased the vehicle 3 months ago the first day they sold it to me with an issue

Very nice and professional service team. A very nice customer waiting area.

OMG if you want The most professional sales person that will put in over 100% you must ask for Alicia Waldron. I have been in sales for many years and very rarely meet someone of her caliber! She is very patient and will work with you until you are completely satisfied :-) I am extremely pleased with my experience with Alicia and highly recommend her.

Customer Service is the Best. Very attentive to your needs as a customer.

The Sales person, Darrell Webb, was very genuine and took the time to address all the issues in purchasing a new vehicle.

My Range Rover suddenly wouldn’t start. I called Range Rover towing and had my vehicle towed to Land Rover of Ft Lauderdale. I was close enough to home that I walked home. Land Rover then arranged for a complimentary Lyft ride to the dealership where I was given a complimentary Jaguar SUV until my Range Rover was repaired. My total cost was ZERO! Thank you Jaguar Land Rover of Ft Lauderdale with special thanks to Linda Bytyqi!

Perfect place to have your Land Rover and Jaguar serviced. Also to buy a brand new Jaguar or Land Rover or used car.

Lendita provided awesome customer service and went above and beyond to triple check a leak in my Range Rover! I was very happy with the service provided by the mechanic as well and he even recorded a video to ensure me that there was no leak. Thank you!

Great service ask for William (Bill )he’s the best car salesman I’ve ever had to work with super guy love love love my new car

I had a pleasant experience and was in and out timely.

This is the worst Land Rover service dealer I have ever been to. It took over 2 weeks to have my car serviced. When went to finally get the car they could not find and the car was extremely dirty....

I called the dealership to obtain a status update from my service advisor on work being done to my Rover. A woman by the name of Diamond answered the phone, she was rude, dismissive even threatened to hang up the phone on me. I asked why was she being so aggressive and her response was that she is very assertive and this is how the employees in the back office interact with customers. I reminded her she was a representative of Land Rover and this is not the way to speak with a customer and so it will not be tolerated. My SUV has been there for 5 weeks and I just wanted to get an update, everyone there has always been pleasant including my advisor Jose, this is very unsettling I will be reporting this to the General Manager of the location.

If I could rate with zero stars I would. It was the worst service experience at a dealership I have had in 25 years. After waiting 3 hours just to get a rental car. I overheard the rental car coordinator asked Enterprise to make me wait as much as possible and to give me the worst car they had. Two weeks later I am still waiting for a call back from the service manager because my SVA is still not working properly. But they had no problem giving me a service bill for thousands of dollars. Needless to say I will never go back to Land Rover Fort Lauderdale again!

Totally disappointed!

I am very happy with my defend the seller Matt was great.

Quality Dealership

Jose Mena was great! Amazing customer service and easy in and out oil changes. I'm glad I can trust them with my Range when its time for servicing.

Jose Mena was great! He has great customer service skills and knows how to keep his customers calm while waiting for their cars to get serviced. I'm glad I can trust Land Rover of Ft. Lauderdale with my Range and know that they will do a fast and great job!

The first time I went there back in March I had a really good experience but when I had to take it back for the engine light, the service agent ( Austin Lake) did not explain that I had made an appointment to fix the engine light and when I finally made the appointment to take it back he didn't order the parts( according to him the mechanic forgot to write the parts). Very frustrating dealing with him, he does not reply to your emails or call you back. We decided to take the car to Palm Beach Land Rover, so far we had a better service there.

Darrell was great assisting us ! We love our new Range !

Service department lies right to your face. They don’t care about your time and will happily waste it. Since this is autonation, next time you’re having issues make sure you send it to Land Rover HQ as well!

Great people. Everybody is knowledgeable and attentive. Information and offerings are presented but not pushed. A truly great experience!

See Sharone for service

Miguel Carvalho in the service department always goes the extra mile to make sure our Land Rover is kept on top condition. He is very professional and pleasant!

Literally the worst customer experience of my life. I cannot believe how little they care about their customers. My car was towed there on Saturday. I called twice because on my app it showed it wasn't on site. I was promised a call back to confirm and of course I never heard back from them. It's now been 5 days and they haven't even looked at my car. I was promised a rental car as they are out of loaners and still don't have one. I finally had enough and set up a tow to bring to Land Rover Palm Beach which is the best dealership but farther away from me. When the tow truck driver got there he was informed that my car wasn't on site and the tow truck driver left. When I called back I was told to calm down. This dealership is understaffed and insanely unprofessional. I would drive my car into a lake before I would take it back there. June 10 UPDATE: I called the GM John as suggested and he was extremely professional and helpful. He's doing his best to right this wrong and that's acceptable for me.

Way over priced Stay away

We have never had a more pleasurable buying experience than we had with Jeff Frankfort at Fort Lauderdale Land Rover. From start to finish, Jeff took care of us when deciding between 2 vehicles. He articulated the answers to our questions about the vehicle very well (our first RR). He was patient, yet stepped up the tempo once we decided, and got our paperwork done swiftly. Melissa in finance was also pleasurable and offered us some nice protection options. However, we declined them all and didn't get the hard and high-pressure sales pitch we have experienced at other non-Land Rover dealerships. Jeff followed up the next day with us, to make sure all was ok (top-notch customer care). Unfortunately, we had a check engine light come on (hey, it's a used car). Immediately, above and beyond our expectations, Jeff offered to send a flatbed to come and get the vehicle (22 miles from the dealership) and mitigate the issue. I opted to drive it in, as it is a joy to drive. Miguel in service took care of the issue right away and articulated what the minor issue was and the proactive measures are taken for the best care of the vehicle. If you are thinking about buying a Land Rover or Jaguar or maybe are just curious about learning more about the vehicles, come to this place!

Great experience having my Land Rover Discovery Sport's oil changed. They were quick and Diana was very pleasant to work with when dropping off my wife's vehicle. Will definitely return for future service.

Absolutely horrible service center. Yesterday I got my car towed in by them and they were two hours late after asking me to bring the car down from my building. Caused mayhem with my valet. It is the next day and nobody can locate where my car was brought into. I have been put on hold for 30 minutes multiple times with no response to where my car is. All they can do is give me a call tomorrow. Absolutely horrible Horrible service

Service and basic repairs took over 1 month. Communication was poor. I had to keep following up to check on my vehicle. Multiple missed deadlines (partially due to lack of parts with no ETAs). Things that should have been covered under warranty (condensation in tail lights) were disputed and not covered.

Lendita (Linda) has been my service rep for the past 8 years since we moved to FL from MN?. She is outstanding in every sense of the word! I will soon purchase a new range rover from The Pompano Beach dealership because of her excellent ability to communicate and quick assistance in getting my car serviced!! Grateful for Lendita (Linda)!!!

Ricardo Torres has been my salesman for a couple of years now. His professionalism is great and he has taken care of me each and every time. I?ve also traded my cars in with reasonable trade offers.

Called and made an specific appointment for a part needed ( recall related ). Scheduled according to their input. Was told it would be an easy 1 to 2 hour service. Got there on time. After waiting for 1 hour. was told the repair would actually take all day....Asked for a loaner car then ...not available...Asked for a reschedule ( including a loaner )....Service consultant said would call me back. He has not. He has not answered my calls/messages either. Called the manager to complain. He has not answered my calls either...Incidentally, on the day I was there, noticed some other customers complaining about the quality of services being offered them ( or lack of it ). Do not waste your time, just go to the Palm Beach Rover dealer instead.

Ed Bianchi was a pleasure to deal. Zero pressure and very informative.

We have never had a more pleasurable buying experience as we had with Jeff Frankfort at Fort Lauderdale Land Rover. From start to finish, Jeff took care of us when deciding between 2 vehicles. He articulated the answers to our questions about the vehicle very well (our first RR). He was patient, yet stepped up the tempo once we decided, and got our paperwork done swiftly. Melissa in finance was also pleasurable and offered us some nice protection options. However, we declined them all and didn't get the hard and high pressure sales-pitch we have experienced at other non-Land Rover dealerships. Jeff followed up the next day with us, to make sure all was ok (top-notch customer care). Unfortunately, we had a check engine light come on (hey, it's a used car). Immediately, above and beyond our expectations, Jeff offered to send a flatbed to come and get the vehicle (22 miles from the dealership) and mitigate the issue. I opted to drive it in, as it is a joy to drive. Miguel in service took care of the issue right away and articulated what the minor issue was and the proactive measures taken for best care of the vehicle. If you are thinking about buying a Land Rover or Jaguar or maybe are just curious about learning more about the vehicles, come to this place! Oh, and the fresh ground coffee machine is hard to pass up.

Great my Service technician was very helpfull. All the staff is very nice and the facility is comfortable.

Linda was my service advisor, she was great on time and on point

I sold my car to Jaguar Land Rover. Had a 1st class experience. Jef Frankfort was so accommodating and knowledgable. He got me in and out, got me great value for my car. I will go out of my way to refer friends to him. Super nice guy who makes car buying/selling easy. Every -Erwin on staff there was great.

Sharone was great and helped me get in and out quickly

My experience from day one has been DISAPPOINTING and terrible. I should have known it from the time the finance person discussed peoples approval out loud on floor room. Beautiful car and it stops there. Service is at best a 2 star. Waiting time 1 star. Interaction with service 1 star. Loaners -1 star. Never a loaner which is an indication of how many of us leave our cars behind. I am still waiting on the gps to be installed that they said I had to take 2 years later. Ohh then the time I returned 3 times to get the coolant topped off because that is a “Normal Thing to expect” , But it wasn’t. Ended up a week without my car. Then the time I waited 3 hours on a job they told me would take 1 hour. After 3 hours I then waited 20 minutes because they couldn’t find my keys. I will stop rambling and say this, it’s my first and last Range. Disappointed doesn’t begin to describe the experience. I should have stayed with my Lexus. Never disappointed! Since writing this review I went from a 2 star to a 1.

Strongly recommended dealer. The service is serious, professional and fast. The new premises were made with the customer in mind. Great ambience, wifi, computer ac power tables, chairs and sofas. You can also enjoy a good coffee while you are waiting your car. The car maintenance service is well done (even that Rovers doesn't need to much) and the car is delivered just washed.

Everything went smooth when I brought my car in for a service, all staff was friendly and they finished in a timely manner.

This is the worst car I’ve ever own. Every time I back up, it makes loud noise. When I tell the service guy about this issue, they just tell me that it’s normal and they suggested to change my brakes to an after market brand! This should not be a normal issue in Land Rovers.

My experience was excellent. My agent was great Been a Range Rover client there for 12 years

Thank you Ed for going that to extra mile for old loyal customers.

Ricardo Torres was the person who helped me. I drove down from Kissimmee to trade in my car. Ricardo was extremely helpful and honest. I had a great stress free experience. I would recommend anyone purchase a car from him.

Service was excellent, even with already high expectations the service was above what is expected. Service Advisor (Taiwo) resolved the problem(s).👍🏼👍🏼👍🏼👍🏼👍🏼

I took my Range Rover for its first service and Javier was assigned as my Service Adviser. I lucked out with Javier, he is a real professional, knowledgeable, organized and very personable. He kept me informed of the service progress and the car was ready as promised including a wash and vacuum. This is your go to guy when you need service, remember Javier.

I dropped my car at Land Rover of Ft Lauderdale on May 5, 2022.The wind shield and the back tail light had to be be replaced. This meant I had to get a rental car from Enterprise. Long story short why did I need up with a one day rental charge??? I haven't gotten a answer yet ....maybe I should contact American Express so that they can look into this matter because I don't have answer as to why was I changed.

If you are looking to get a Range Rover, the best salesman to pick is Martin Podogorski. I have known Martin since 2000. I promise myself that when I am ready to get my Range Rover only one person can assist me with my purchase and trust that I will get the best advise. I went to look for him and purchase a 2022 Range Rover Sport HSE. He is very professional and honest salesman, I highly reccomend him to assist you in your purchase.

To be fair they're going through a lot of remodeling but I can honestly say I've ever had a stellar experience with the service department. I guess I'm just used to different ways of doing things but for a "luxury" brand you'd think they'd be able to at least compete with a Lexus dealership. Especially when an oil change cost almost $900 compared to the free service you get at JM. The first problem is that it takes months just get an appointment. I was unable to lock my car and the earliest appointment they get me was 8 weeks out. Then when you show up you have to find someone to help you. Then when they take your car you either have to wait around or they offer you an Uber which was 20 year old carrola with no air conditioning. We had the windows down on 95 all the way home. ...I truly felt special lol

Jose provided great service and would recommend him as a service advisor

Linda did a great job! Easy check in, great follow up and car serviced on time. Thanks Linda

I absolutely love my Discovery Sport! Maruico was great! The staff is very professional and the process was so easy. I was in and out in an hour Linda in service is FABULOUS!! She kept me updated though the whole process of my service and even went above and beyond to fix my broken key fob!!!

My experience at the service center was fine, they are still under construction so things are a little confusing or where to wait but everyone is nice. My main issue is that I had an appointment, set 3 weeks prior, that was the earliest I could get one. And they didn't even look at my car until Saturday or Monday morning. I had a loaner that whole time, but with two toddlers I really needed my own car asap. My car warranty had just expired so I was charged for the loaner, only 1 day, but after keeping my car untouched for so long passed the appointment date they should have waved that fee. The wait times to get appointments have become way too long and they cant get to all the cars they have. They blame it on the construction so hopefully it'll get back to normal once that's done.

Diane is the best! I only go to her with my range rov and Jaguar

Great service

Service was exceptional. Sharone was extremely well-versed in what might be causing issues with our car, ordered the parts in advance, and was able to have the car back to me the same day!

Service was exceptional. Sharone was extremely well-versed in what might be causing issues with our car, ordered the parts in advance, and was able to have the car back to me the same day!

Service department is a pleasure to deal with, not only my main service advisor, but everyone I come in contact with there who asks how they can help. Pleasant place to wait and pleasant people!

I had a great experience with purchasing my new Jaguar XF from this dealership. Ricardo the E-Commerce Sales Manager was a pleasure to deal with. His communication and responsiveness was outstanding. Ricardo went above and beyond to make sure all my questions were answered remotely. Once I went it to the dealership Ricardo was very professional and welcoming. This dealership and its staff sets the example of how customer service should be. I would not hesitate to recommend them to anyone. Thanks again Ricardo!

Staff well prepared, very good customer service and fast service.

Sharone , the service adviser is the best. Efficient Very polite and know everything! He is been my service adviser for more then 10years. Always 💯 satisfied!!

I was actually buying parts at Range Rover when I was welcomed by an employee, Amanda Levy, she asked if there was anything she could do? I asked when I could arrange for a service/oil change. She told me that the next morning an opening was available. I was amazed and accepted the appointment. The following morning everything went as planned. I am a new resident in Florida and a new loyal customer. Thank you Amanda You are awesome!

We dropped off our car. Didn?t hear from anyone. There was a mistake in computer logged our car in with someone else name. Once cleared they where very accommodating. Service turned out was fully covered under warranty.

This dealership is just too big. Wait over 40 minutes every time you call. Wait 30 minutes when you physically go for spares. Wait 7 days before they can even look at it if you have your car recovered. Not a pleasant experience.

Horrible experience. This dealership screwed up on scheduling, communication, held my car for six days and didn?t even look at it, provided no solutions, easily the worst experience I?ve ever had with the dealership. I will be contacting AutoNation.

Great place to do business. Service manager James Happel is knowledgeable and very professional.

Google review should give a no star option. They asked for my "honest review". Let me start off that I received no written estimates. The communication between me and the service advisor was HORRIBLE! He would only respond to a text most times hours or days later. Calling was a waste of time as I experienced long hold times, transfers to wrong people etc. I lost my car keys and had my car towed to the service department. I was told the keys would cost $1,700 to replace. I left my car on April 7, 2022. The next day I received a call that since the car was opened by AAA they destroyed the KVM and Body Control module which now needed to be replaced $2,420.20 PLUS THE $1,700. I was told the total cost of this & the keys via text message from the service advisor would be $4,300. Also the NEW module would take over 10 hours to program. My car was there for 12 days with nothing being done. Disappointed with what was going on I had it picked up on the morning of April 18, 2020 and towed to a repair shop in WPB that morning. The repair shop in WPB made me two range rover keys and the modular reprogrammed NOT REPLACED that same afternoon for a cost of $820. I know losing the keys was my fault but to price gouge and take advantage of people like this is shameful! Telling me I needed to replace a piece of equipment that just needed to be reprogrammed is just mind blowing. They lied. I had to rent a car for the time my car sat in the dealership taking up space for $600. Who will reimburse me for that? I know the Land Rover prides themselves on offering people free bottled water and free wifi in their waiting lounge but perhaps they should offer their customers respect. I have all the documented text message and If I don't here back from someone from Land Rover on this I am filing a complaint with the Florida Motor vehicle repair consumer complaint department. Also filing a a complaint with Land Rover corporate.... btw sent a message updating my service advisor on my car and of course no surprise, not a word.

They asked for my "honest review". Let me start off that I received no written estimates. The communication between me and the service advisor was HORRIBLE! He would only respond to a text most times hours or days later. Calling was a waste of time as I experienced long hold times, transfers to wrong people etc. I lost my car keys and had my car towed to the service department. I was told the keys would cost $1,700 to replace. I left my car on April 7, 2022. The next day I received a call that since the car was opened by AAA they destroyed the KVM and Body Control module which now needed to be replaced $2,420.20 PLUS THE $1,700. I was told the total cost of this & the keys via text message from the service advisor would be $4,300. Also the NEW module would take over 10 hours to program. My car was there for 12 days with nothing being done. Disappointed with what was going on I had it picked up on the morning of April 18, 2020 and towed to a repair shop in WPB that morning. The repair shop in WPB made me two range rover keys and the modular reprogrammed NOT REPLACED that same afternoon for a cost of $820. I know losing the keys was my fault but to price gouge and take advantage of people like this is shameful! Telling me I needed to replace a piece of equipment that just needed to be reprogrammed is just mind blowing. They lied. I had to rent a car for the time my car sat in the dealership taking up space for $600. Who will reimburse me for that? I know the Land Rover prides themselves on offering people free bottled water and free wi-fi in their waiting lounge but perhaps they should offer their customers respect. I have all the documented text message and If I don't here back from someone from Land Rover on this I am filing a complaint with the Florida Motor vehicle repair consumer complaint department. Also filing a a complaint with Land Rover corporate.... btw sent a message updating my service advisor on my car and of course no surprise, not a word.

The absolute worst experience ever. The service department should be rated a zero if possible. I am not sure anyone even cares there as I called numerous times to no return call. Very unprofessional.

I have 3 2016 LR4?s and so we are really familiar With one?s particular excessive fuel burn. Land Rover of Fort Lauderdale fixed the problem when LR in New York couldn?t find the fault. Highly recommend

Had a very good experience at the service department. Miguel was very helpful and went out of his way to help us

Very friendly team and very good place The service was very quick

Service is fast! Whether something small or bigger, the team really tries to help. Thank you! Austin was great

Our Service Advisor Sharone goes above and beyond, I greatly appreciate his professionalism and his follow up is excellent. Forever grateful Sharone, thank you for making the experience painless !

Beautiful new facility and Sharone is the best service manager I got my car in and out in a timely fashion.

Miguel is just amazing at customer service, I always feel understood and taken care of, my car looks amazing. Thank you Miguel!!!

My service rep. Diane Willey at Land Rover Fort Lauderdale is the BESTto work with! 😀

Jose was amazing! Super helpful and answered all my questions.

Mr Austin and Jaguar Team provided a five star service. Everything that they said they will do was perform on time and in the best way. No delays , No un-spected results. Mr Chris at the drive thru also shows courtesy and elegance to deliver my vehicle. This brand shows class, elegance and professionalism. Very Modern installations in his New Location.

We are very happy with the service and attention that we received during the purchase of our Land Rover. Our salesperson, Peter, was great in helping us during the whole process. I highly recommend this dealership.

Best service , staff are amazing , Im so happy to be part of Land Rover Fort Lauderdale.

The service department, and especially my service advisor, is the best I have ever experienced. My car is done promptly on time and always exactly what was supposed to be done. I have never had to go back once my car has been serviced. From the experience of purchasing my vehicle to having it maintained over the last two years I am thrilled with Land Rover Fort Lauderdale and will continue to buy automobiles and have them serviced there. Thank you for being such an awesome dealership all the way around😍😍

Sharone is the best representation of what ultimate customer service and true care should be in any organization. He represents the best of how a service department should be run. I am grateful to know him. He’s the only reason my car continues to run well. Land Rover of Fort Lauderdale is beyond lucky to have Sharone.

Great Staff, Peter was great to work with, help us with all our needs.

Excellent service before and after the sale. My service person Diane Willey I cannot say enough positive things about! Diane has been my service person at this dealership for about 8 years and is absolutely the best. I am a RE/MAX agent so I need my car, this dealership has never let me down.

Facilities are being remodeled, but are functional

Our service writer Sharone always goes above and beyond to ensure that we are satisfied with the work performed on our vehicle as well as provides excellent customer service. We have worked with Sharone at LR for over 15 years and his dedication and commitment to his customers has been unwavering. Now our daughter, a proud owner of her LR Discovery gets to enjoy the same excellent service. Thank you for all you do. Best Regards, Samuel, Tricia and Katherine Dookhan

I had a great experience buying my second car with Land Rover Ft Laud. My sales rep Alicia is awesome to deal with during the process of buying my new car. Also the management team was great handling my request and needs. Very professional place to deal with and buy cars!

Linda, you are the best service advisor I have ever seen, you go far and beyond expectations, you are an issue solver and a great support for the rover team, I see a bright future in the rover team for you, as well as Dan whom goes over and beyond to get customers needs fulfilled in a timely manner, I was able to see closely the work you all do. Blessings coming that way. Thanks for taking care of business in a very professional way.

Al excelente staff of service and of course staff of sales at the moment I fought the car

Quick Sevice

Buying experience was quick,simple and hassle free, the vehicle was in mint condition as advertised, Torres the sales person printed out & went over the car fax with me 1 owner FL vehicle, all dealer service, no accidents/recalls ect. Inspected the veh inside and out, took a test drive didn't find any imperfections from tires and rims to engine ,body and especially the interior not even a small scratch or stain, or worn /faded parts was found, however Torres pointed out a very small chip on the windscreen which he arrange to have the entire windscreen replace at no cost to me, Quality products, great prices after comparing same product to other dealers ,found a low miles , mint condition vehicle for the same prices that other dealers has with much more miles and imperfections, I appreciated my sales person Torres honesty.

Great service at a great dealership! They are currently in temporary trailers, but once the new center is built it will be an even better experience. It’s the only local place I’ll take my Rover.

The staff is very polite. Dropped off my car to get serviced came back to a very clean car. Almost didn’t recognize it!

Service at Land Rover was very good! Received updates on my car while they were working on it. My car was also ready when they said it would be.

Alicia at Land Rover was fantastic

Working with Bill and Jessica was such a pleasure. By far one of the best car buying experiences I’ve had!

It is so difficult to find inventory right now but Lee Nelson, my sales associate, was able to secure the SVR I wanted pre-production. It was exactly what I had hoped for down to the last detail. They kept me informed during the entire process and I did not have to pay a penny over the sticker price at a time when many other dealers are charging a premium. The entire process was super easy and Lee has been available to answer all my questions. I love my new vehicle and highly recommend Lee Nelson and Land Rover Fort Lauderdale!

excellent service. Peter the salesman custom made a Velar Dynamic model for my daughter and they always kept me informed of the process until I got to the Dealer, and even brought it to my house to surprise my daughter. Excellent.

The Service Manager and the staff were super helpful. While the facility is under construction they are very organized and clean.

Fantastic service I brought my car in for its 20,000 mile service was told it would take 2 hours.Much to my surprise it was done in 1 and half hours.Jose was very helpful

Went to Jaguar Ft. Lauderdale for help in service with tire problem on F-Pace SVR. Had no appointment but Jose took me in and had my problem resolved in about an hour. No charge. Great experience as always!

A+ Service from everybody on the team at Land Rover Fort Lauderdale. I am beyond satisfied with my new beautiful Range Rover. And these challenging times the team made it easy to order up my custom vehicle and expedited the process to make it as easy as possible. I'm very happy with my experience and recommend the team with a full endorsement.

Good service,professional and courteous staff

NO hassle salesman was ready finance dept was ready within an hour I got my SUV and HAPPY

I wish they had a Land Rover Dealership in West Broward. Took longer than I expected. No courtesy car wash. But, I still like my Velar. And Tasha kept me informed on the progress of the repairs.

Great customer service.

Linda is hands down the best service advisor i have been servicing my range rover here for the last 4 years and Linda has always gone above and beyond to make it right. Even when my car was out of warranty I received the same level of caring and efficiency. Thank you Linda, you are greatly appreciated!

It was easy to build and the staff is pleasant All was great!

Pompano Beach RR.....outstanding

Great buying experience. Even more so since it was a certified pre-owned/used car. Sales rep Ricardo and team were all very friendly, professional and quick. Was in and out in approx 2.5 hours with a test drive, financing and a trade-in. Also, this was the first time in approx 10 cars where the deal worked out to be better than what I expected going in. The main dealership is under construction - the temp buildings are large enough to spread out, kept clean and their staff all followed covid-19 safety protocols. Highly recommend Ricardo Torres and Land Rover of Fort Lauderdale/AutoNation. Follow-up: I've since found the service dept. to be great to deal with as well. Service Advisor Tash was very helpful, understanding and professional. She was able to get me in early so I could get some warranty work done before my LR hit 50K miles. (They do have quite a backlog for scheduled service due to temporary building and complex nature of higher end vehicles.)

OMG...Range Rover - Pompano showed true character today. Miguel and the team rescued me and my vehicle from the middle of I95 today, 4 hours after I picked up my vehicle from the jaguar dealership (which is where my RR had been for a month and a half, being serviced...SMH). No need to wonder why I was there...I unfortunately was referred to them for quicker service turn-around. I have nothing but love for RR Pompano ❤️. Thank you guys for demonstrating true empathy and support for a long-time customer. Dr. MBS

Great job. Nice car. Decent sales man. Love the car.

Great leasing and lease end experience. The team es super helpful and the process was quick and easy.

Thank you for the wonderful service! From being greeted outside to meeting the service consultant to the receptionist. Everyone was super nice! Thank you!

We love this dealership! Dan & Sherone were really on spot--extemely helpful Thanks Lew

I just purchased a 2020 Range Rover Evoque and had to pay $4,800 for a maintenance package... I don’t think it’s fair since the vehicle is covered under warranty for 4 years. Please contact me about this.

Thanks Martin Ross, great experience buying my Land Rover !!!

Tom Greer and Martin Ross were fantastic I couldn?t have made the deal without their professional service

The service department is poor, especially for a luxury car dealer. Our 2nd vehicle is a Lexus and the experience could not be more opposite. First, the service department does not answer their phone on a regular basis so it is difficult to reach them when you want service and are trying to spend money with them. Second, the communication from the service department during the service time was infrequent. My car was in their service department for one week and I had to call three times to find out when the work would be completed and I could pick up my vehicle. Again, frustrating when they do not answer the phone. My Range Rover Sport is four years old and I have enjoyed it. However, I began shopping for a new midsize luxury SUV and will not purchase another Land Rover solely because of the dealers service department.

Fantastic service.

Very quick and professional. Thank you Bill Morden

they have the best customer service!!!

Great experience selling our 2016 RR to them. Martin (sales) was super helpful and Scott (manager) helped me to finalize things. Both of them were great. Felt fairly treated and it was efficient. Thank you!

Always a good experience. Recommend Cameron in sales and Sharone in service. Top notch!

I found a used vehicle advertised on cars.com at Ft. Lauderdale Land Rover that potentially met my needs. My initial contact was with Martin Ross. Martin was concise in his explanation of the vehicle and we were able to come to terms on my trade value and the sale price of the vehicle. It was all done via email. I arrived at the dealership and all of the terms and conditions we discussed were exactly the same. No surprises. Best dealership experience! And there has since been an unforeseen issue with the vehicle I purchased and their attention has been fantastic. We are getting it resolved. Will I purchase another vehicle from this dealer? Absolutely!

La recepci�n del veh�culo fue inmediata , en pocos minutos 2 asociados me atendieron y me ofrecieron servicio de UBER. A la entrega en la tarde se disculparon por la demora, que en t�rminos generales no la hubo pues la cita era a las 11.30 y me lo entregaron antes de las 3.00. Muy bueno el servicio. Est�n remodelando por eso las instalaciones no son las m�s apropiadas en este momento .

I had a wonderful experience with a big thanks to Miguel. He made sure that I was updated and my issues where addressed.

It was a pleasure for us that we found our new car and they helped us a lot

My name is Paul Espeut. Since I was 16 years old, my dream vehicle has been a Range Rover. To obtain this dream, I worked tirelessly for over 45 years. In 2019 it finally happened, as I got my hands on a beautiful 2019 Range Rover. You have to nurture and care for anything to have longevity. Every oil change has been completed, and a service appointment is never missed. In terms of longevity, I was astonished when I was driving down the roadway, and the check engine light came on, then the vehicle derated to 28 mph on my 2019 Range Rover that has only 4,100 miles. I was highly taken aback; as an issue like this, you wouldn't even imagine happening on a 2.5-year-old vehicle, but I regained composure, knowing that I could entrust the team at Range Rover of Ft Lauderdale to take care of my needs. Famous last words. The following morning I called them and spoke with the operator. She put me on the service scheduling line. I told the woman what transpired and how my vehicle dangerously derated on the highway, which could've caused an accident. There was no concern or remorse from her (I wasn't expecting any pity). Instead, she said, "bring the vehicle in at the end of March." I was appalled by this and had to ask for clarification. "Do you mean the end of February?" she said "no, I said the end of March. There's nothing we can do until then." She took my disbelieving silence as a means of the end of a conversation, and she hung the phone up on me. I was livid. I called back immediately and was connected to a different representative that sang the same tune. "Sorry, but you can't bring the car in until March 28th". I said, "Ma'am, it's February 4th; why do I have to wait almost two months for an issue like this on my brand new vehicle?" she then said, "We're backed up 400 cars because we're under construction and merging with Jaguar". I get that business is business, and partnerships are essential, but is a merger with another car company worthy of losing loyal Range Rover customers? Why are we suffering and being pushed to the wayside? Giving up, I asked, "ok, can I get a rental at least until then so that I can have a vehicle to commute to work?" she said, "No, we don't have any more rentals." Range Rover, I am astonished. Two years prior, I signed my life away and paid for what I thought was my dream car in full, only to, later on, be treated like filth and thrown to the wayside. There was no remorse whatsoever. No, "sorry this is happening" or any reassurance. They didn't even offer an alternative to address my needs, and now my brand new car is sitting immobilized and useless in the garage. I bought this vehicle at Range Rover of Ft. Lauderdale under the premise of prestige, reliability, and timely repair when needed. Being in the queue with over 400 cars is not a good reflection of this company, and potential buyers need to be aware of this, and I will make sure they are across all my social media platforms. All I want is to get my Range Rover up and running again, and not have to wait almost two months, without the option of a loaner. This is not the case at BMW, Benz, Audi, or other luxury manufacturers. Range Rover, congratulations on your partnership and merger with Jaguar, but one thing I know, is that due to this poor customer service and dependability, you're about to lose at least 400 customers. - Paul Espeut (pkespeut@bellsouth.net)954-275-2637

The Team at Land Rover Ft. Lauderdale are simply amazing and will go out of their way to make sure that you have a great experience with them. Lee in sales is top notch, Jessica in finance is simply amazing and Tash and Dan in service, provide the best care possible! Thank you all for the great experiences you provide!!

Attention to detail, good and quality service, outstanding sale process.

The facility is under construction and a mess. The service is equally bad: no one to greet you upon arrival at service; long wait time for someone to assist; seemingly uninformed employees. On a positive note, the service appears to have been performed well.

While the dealership has been under construction for quite sometime; the service department remains hard working and diligent. However, the trailer is not a great nor healthy environment during COVID.

Responsiveness to emails and phone calls was poor and service/parts team were only mildly polite throughout the repair process.

The Land Rover team is amazing. They provided excellent service to my 2021 discovery. I went in to simply have a tow hitch system installed, and Spoke with Tasheira. Tash, took the time to understand what work I wanted done, but took the time to ask about my experience with my Discovery. She quickly delved into my maintenance entitlements, and some lingering issues, I did not think about for this appointment. She quickly adjusted beyond my initial ask, to ensure I was happy with my vehicle and leveraged my warranty to fix the lingering issues. She was very methodical and comprehensive in her approach to ensure I was happy with my vehicle. This was my first time at this location, and as long as i live in the same area I will not go anywhere else. If you want great service, please see this team! I love my Land Rover, and the experience with the team there was phenomenal. Thanks Tasheira and the Land Rover team!

Great Experience! I would highly recommend getting your Land Rover serviced here. Taiwo Miller was my service advisor and he set expectations and kept me informed through the entire process. The check engine light on my wife's Discovery lit up on the way home from dinner. The next morning, I drove to the service department at LRFT and the greeter, after a couple of pleasantries asked if I had an appointment. I didn't have one, I thought I would be doomed. Rather, he said, "Don't worry, what's the issue" and after a couple of question pointed me in the direction of the waiting room. After 10 minutes, Taiwo walked over and introduced himself as my service adviser. He said without an appointment it may be a while before they could diagnose the issue. I told him I could leave and comeback if I knew for certain they would get to it the same day. He couldn't promise that but said if I could wait an hour, he would let me know. Within 30 minutes he came back and said they could repair the issue but it would take a couple of hours. Without loaners or rentals available, I decided to wait. I asked where I could grab a bite to eat and he offered an Uber to a local restaurant of my choice. I opted to stay and wait it out. He came back a little over an hour later and said the diagnosis revealed other issues and they would have to keep the car overnight to ensure everything as checked and repaired properly. He thanked me for being patient and booked me a rental car which was ready. LRFT covered the rental and all the repairs as the vehicle was still under warranty. The next morning my car was ready but I could not retrieve that day. Taiwo said not to worry to come collect the car the following day. I can not thank him enough for his help despite the fact that I did not have an appt. This was a remarkable experience that exceeded my expectations.

Miguel it was awesome as always a pleasure to get his service!!!

I can't speak for their service department but will tell you that their sales department can use some training. While I understand that there is a shortage of vehicles I would think that a company like Land Rover would want to treat current and future customers with the best customer service they can provide. I went to the dealership looking for a new vehicle and worked with Ricardo. It was very clear he was bothered with the fact we were there, almost like we were bothering him. He didn't ask any questions as to what we were looking for and didn't even offer allow us to test drive the car. We had to ask for a test drive and again, it felt like we were bothering him. Long story short, we ended up going to Land Rover of North Miami and had a much better experience there, driving away with the car I wanted. P.S. I don't need the manager to say how sorry they are and ask me to call them to make it better...please talk to your employees about customer service and making customers feel welcomed.

What an Awesome experience from minute we stepped in until the minute the Car was delivered to us. Everyone one we encountered was very pleasant, nice, professional, and courteous. From the sales person to the finances, this has been the best car purchase experience we ever had!!!

Sales Agent Jef was very knowledgeable, professional & nice. Responds promptly to every text & was gracious & accommodating. Usually the purchase process is long & timely. They had already gotten approval of financing before I arrived which saved a lot of time. Once insurance sent info everything went easy & fast. Happy with my first Range Rover😍

I would like to thanks to sales representative Martin R. for very pleasant buying experience and quick respond and help with service of my car.

I want to purchase the new defender love this car, after all the details salesmen make us left same day whit the car. For sure we will buy more cars at rang rover fort lauderdale. Other ways the services are terrible even talking to same people they don't even remember what the services about.

LENDITA BYTYQI (Linda) was and is amazing, she is very patient and understanding. Linda goes above and beyond in making sure returns your calls, that your car is fixed, running smoothly and very helpful with costs. no matter how busy she is she’s right there. Linda’s Customer service is impeccable.

Under construction but open. Google Maps has wrong entrance!

Michael my service advisor was fantastic. took care of me quickly and efficiently making me feel like a valued customer., Latest update was that the car went in for service 8 times in 18 mos before they finally put a new engine in. The experience was painful and I don't wish it on anyone. Mike Anderson is fantastic, I didn't care much for Dan Campbell the service director as he is rude , condescending and doesn't have a clue how to speak to customers.

First, I have owned three Rovers and it’s a good product. However, this dealership has completely gone down hill to the point I won’t buy another. Trying to get a service appointment has been a nightmare. Appointments are scheduled out at least six weeks and then three times they canceled it the day before. I tried their sister dealership Jaguar of Ft. Lauderdale and had the lengthy wait but at least they didn’t cancel. Sadly it appears the dealers are merging and I can’t see that as helping. They’ve lost a loyal customer.

Rover is a good product and I’ve purchased three here. Unfortunately, the service has declined to a point that it feels like they are trying to run out the warranty or something. Takes a month and a half to get an appointment and three times they canceled the day before. You can never get a person on the phone and I have yet to get a timely call back. Auto Nation has lost my business forever.

You only get 1 star because they don't offer 0 stars. Every time you call this place they pawn you off on another dealership. Car under warranty, we can see you in 3 months. You need a diagnostic run, go to Jaguar. Oh sorry you didn't buy your Range here, no loaners... Give me a break, back to BMW I go. Enough of the aggrevation with these people! BYE BYE.....

One. All went smoothly. Everyone was pleasant and efficient and the guys delivering the car were amazing.

The transaction was very smooth and quick. Highly recommend for anyone else interested in selling their car to consider selling here

It was awsome

Dan was more concerned with his upcoming vacation then the status of my $200,000 car. It sat at the dealership for 17 days. Waiting for corporate approval. I will never use that Delearship again. My original service rep was LINDA but she walked out of the appointment because she has no clue how to do her job. I am glad I do not work with any of these people. Good riddance to bad rubbish as they say in the UK.

Brought my car in for service. The screen is not working. It was not repaired and have to wait over a month for availability to bring it back in.

My experience with the service team was excellent. From calling to schedule, dropping off the car, picking it up, and the paperwork process. Every touchpoint was first class.

Great service !

Thank you so much everyone, especially Martin he is great and very acknowledged with everything and im very happy now i will enjoy and take a good care on my discovery sport

Very good customer service, with follow up calls to let you know status of the vehicle and when it would be ready.

We have two vehicles from this location and the service is extremely bad. They aren’t helpful at all and take weeks to take care off any issues we have with the vehicles. I wouldn’t recommend purchasing a car from them.

Bill was very courteous and professional . Never mentioned Politicss once . Jessica the finance Lady is AMAZING

This is the worst place for service your car .. bcause of the lack of empathy when your car breaks down with only 27,000 miles .They have no loaners they say what the have is enterprises old cigarette smelling cars for your . Use .. They say the car will be there weeks . If I pay luxury that means if my car breaks down I should be able to have a quality car loaner until if is fixed . Well Dan the service man tells you right in your face we have the old smelling enterprise tent a car take it or leave it they don’t care .. don’t buy anything from this dealer YOULL REGRET IT WITH THE POOR SERIce

I would definitely buy another Range Rover in that location in pompano for they service they caring and above great expectations that I felt from Service consultant Taiwo Miller plus his professionalism is A plus.

I would give no stars if it were an option to do so!!! You held my car for over 30 days before it was even looked at. Y'all damaged my front bumper and didn't even notify me of the damage. I had to leave my car with you for additional time to get a cheap cover up work, when the entire front bumper should have been replaced. AND then to top it off, when it was time to pick up my car, no one could find my car key!!! worst service and employees I have EVER dealt with.

I never complain or go out of my way to cause problems. Unfortunately, I am completely disappointed with the lack of service, quality and professionalism I’ve received. Range Rover Pompano facility’s servcice department has been going down for years. I know because I’ve been a long time customer of Pompano Beach. I've purchased 4 Range Rovers from this store over the years. I'm well aware of how the service was and how it is now. First off you never ever get a service advisor to answer your call or even call you back. After I placed numerous calls, I ask to speak to the service manager and I was informed I can only reach him by leaving a voicemail or sending an email. I've read other reviews on google and I see I'm not the only one having an issue getting someone to answer or call back. Am I to assume for what I spend to drive this truck I can't get a person on the phone to assist me when I need service? Not even management? Customer service tells me that they are really backed up due to the pandemic. I understand the pandemic and all, but this service has been horrible for years. Range Rover use to have enterprise rent a car at the dealership to give us a car to drive during service . Then they got rid of that and decided to use the Land Rover's as loaners. Well they must only have two Land Rover's in rotation because they NEVER have Land Rovers to give as a loaner. So they suggest that you sit there and wait for service all day. You have got to be kidding me, I don't think so. I don't know who's in charge there but they have to got to do better with their service . I'm hoping with the the merge with Jaguar they will take notes from them and do better. I'll be purchasing a new vehicle soon and I'm seriously reconsidering this dealership, with this type of horrible service. I can take my business somewhere else, there are plenty of choices. Amanda & Alan from Jaguar are a exception, they both provided excellent customer service. But again there from Jaguar!!!!

The abject customer service here will make you question why you own a Land Rover. After 3 days of NOT ONE call back, no loaner car, I had to drive there myself to talk to a human and consequently videoed the incomprehensible treatment of how this place treats owners. It was so bad and my last straw with Land Rover regarding my new Defender with 15k miles... I spent all night writing corporate. At this the point, I'd rather hear the truth, this company does not care one iota about you as a loyal customer, a human, anything.

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Took my Range Rover for a coolant leak after a month and a half of waiting no repairs were done . Worst service ever.

I had such a great experience purchasing my car from Land Rover Ft. Lauderdale. This was my first time buying a car out of state and was a little worried but Peter made the process very easy and stress free from the start. He was quick to respond and answer all of my questions I had about the car. My Range Rover arrived just as expected, I couldn't be happier with it. Jessica from the finance department was also extremely helpful with the entire finance process. Thank you guys so much I will definitely be back in the future!

I highly recommend Jef Frankfort as your salesman. Such a genuine and kind soul. He got me in the vehicle of my dreams and added top notch customer service on top. Thanks Jef!

Just bought my dream Range Rover convertible from Tom. Awesome salesperson! If you're looking for a Range Rover I totally recommend Tom!

Great buying experience! Great communication! Ricardo (Ricky), our salesman, was super helpful. He responded to emails quickly, was patient in answering numerous of questions I had (due to the distance, I was unable to physically see the vehicle) and worked with me regarding the time it took to make our decision. Robert, the Finance Manager was super nice also and made sure everything was finalized to our expectations. Thanks again! :)

My family love it...Mr. Smith was on point ☝️ The mechanic are great thank you all

Customer service here sucks! I’ve been calling for a week trying to get an issue resolved with my vehicle and have yet to receive a call back!!! Every time I call it’s always “let me transfer you to their voicemail”. As much as we pay for these vehicles you would think the customer service would be excellent!

An absolute terrible experience!! Had an appointment on a Tuesday morning . The RR didn’t get looked at until Thursday. Then ,I was charged for something that they broke on a prior service visit. The maintemance department at RR Fort Lauderdale works on commission right? So finding issues/problems makes them more money. Find another service dealer! You will be happy you did.

I would like to keep it short but was unable to. I dropped my vehicle off to get the tire pressure and check engine light looked at. After being charged separately for diagnostic we decide to pay the amount of $8000 to fix it. Although it was a lot, we thought taking the vehicle to its brand would give us a peace of mind. After just one month of fixing the vehicle, another problem ensued where the check engine light came on again. I genuinely believe the diagnostic check should have pick up the faulty combustion system. We waited at three months to get it fix, paying another $5000. When we noticed it was taking too long to get our car back, we asked for a loaner, they told us they did not have any vehicle available. Today I chose to write this review because last night when my fiancé got off work the vehicle completely shut down on I-95 jeopardizing his life. We towed it to a different Land Rover dealership and hopes of finding a better result. It not fair when we work so hard to take of our valuables and in return that money went to waste. Pompano Land Rover need to do better.

I take my range rover sport for service here my service advisor is very friendly and knowledgeable. It’s always a pleasant experience. Just not the bill -)

Online Sales advisor, Jef Frankfort, was very professional and responded in a timely manner to all inquiries. This was my first purchase of a Pre-Owned Vehicle and it went as smoothly as possible given the current situation with COVID affecting all supply chains. Overall the purchasing experience was great and I would recommend this dealership.

Bill is a stand up guy, he was awesome in recommending the right car and service options for me. I’m really happy with my Range Rover Sport!!

Thanks so much Land Rover of Fort Lauderdale .You certainly go Above and Beyond. My service advisor Linda is really above and beyond . excellent .In a timely matter she makes sure that my car is serviced properly and that the technicians resolve the problem I have . It is very comforting to trust your service department.

Under construction, total mess.

Sharone and Emmanuelle were both wonderful. Best customer service!

Sharone was on it!!! Yes. The part is backordered for a month or more. But, I think this is the best service provider I have had at RR. Thanks.

Great service department!

I leased a 2021 Range Rover Velar at Land Rover Ft Lauderdale and the overall experience was easy breezy. The salesman Tom Stein was extremely professional, knowledgeable and friendly. The finance guy, Brandon V, was knowledgeable and professional as well. Great experience overall.

Awesome experience Tom helped me he was very straightforward gave me the price with everything i wanted i only spent 40 mins at the dealer, great experience

I just purchased a Velar Dynamic S - Martin Ross is our contact and dealing with him is a pleasure. Always responsive, quick to get information to me and was on top of my vehicle's arrival. This is my 4th Range Rover and I love it.

I'd like to thank Ricardo Torres at Land Rover Fort Lauderdale for helping me get into my next car! Even though right now times are tough and it is very difficult to purchase a car during this current "pandemic", Ricardo made sure I was taken care of with certainty and in a timely manner. I would gladly do business with Ricardo again in the future. Thanks again for helping me find my new car!

I recently took my Velar in for service. When I picked it up, I was given a bill. This surprised me because I thought the service was covered under a maintenance plan. The service advisor, Robert, pointed out that my plan had expired a few months earlier. I expressed my disappointment that I wasn’t sent a reminder of the expiring plan. Robert apologized, but said there was nothing he could do. The very next dat, I received a call from Robert to advise me that he went to management and was able to get the full charge refunded. Needless to say, I was thrilled! Robert’s professionalism and action in taking it upon himself to appeal to management on my behalf was very much appreciated. Robert also made sure that the service was performed ASAP because I was in the waiting room in a great deal of pain having just had surgery.

The service does not match the brand value (and I have Land Rovers for more than 11 years)! 2 months to schedule service+loaner... almost 30 days for a return with services to be done... then offered to change all tires (that I had changed 2 months before)...and offered to change a lot of things not necessary. Asked if the tech advisor checked my car, and it was clear that he didn't even gave a real look in everything, and ended-up saying that I had to pay for the loaner for such a long time using (can you believe it?! lol) You pay way much more for a service in the dealership, and you get much less than if you go to professional service shops. The real value of a service is in what you deliver, not in the expensive price you charge. Gonna try other dealership for next services (and to keep the warranty ok) because every service I need, is a disappointing experience.

The service does not match the brand value (and I have Land Rovers for more than 11 years)! 2 months to schedule service+loaner... almost 30 days for a return with services to be done... then offered to change all tires (that I had changed 2 months before)...and offered to change a lot of things not necessary. Asked if the tech advisor checked my car, and it was clear that he didn't even gave a real look in everything, and ended-up saying that I had to pay for the loaner for such a long time using (can you believe it?! lol) You pay way much more for a service in the dealership, and you get much less than if you go to professional service shops. The real value of a service is in what you deliver, not in the expensive price you charge. Gonna try other dealership for next services (and to keep the warranty ok) because every service I need, is a terrible experience.

This is the worst place to get service! We bought an evoque brand new 9 months ago ever since we bought it something is always wrong with it and when we take it for the warranty they say they fix it and it’s still the same. They also have lost parts and have reordered them like 3 times. They left lug nuts missing on the tires once. I need to get a corporate number a file a complaint!

Had one of the most pleasant experience. Edwin was awesome. He took his time to talk with us find out what we were looking for and met our expectations. To be honest going to dealer always felt intimidating but this experience we received here changed our mind and look forward to future visits. Definitely a recommendation to others. Thank you Edwin, we love our Rover Sport!!

Even during a major construction - services were delivered quickly and always with great satisfaction.

Our service advisor Mike Anderson has been fantastic. We have had engine trouble and he has been very attentive to us and our car by calling and keeping us updated on the status of our vehicle. Mike has been our service advisor for 3 years, and we really appreciate his service.

Sharon was very personable, went out of his way to please me. They found a few things that the car needed so he ubered me home and back to pick up car the next day.

I continue to come to your dealership for one reason... Linda in service is the best service professional I’ve ever met!! She is THE BEST

I am so great full for services

The sales rep was EXCELLENT..I would recommend her to a friend any time. Thank you for your service! She went above and beyond.

Sharon is really great. He kept us informed about what needed to be repaired, how long the service would take and he even arranged for Uber pickups so we could get back to work (from home) while the car was getting serviced. I wish a couple of in-warranty issues had been addressed by the service department including replacing my key fob which has seen better days and replacing the broken gas cap.

Customer service was very helpful

Am really satisfied with my perches I?ll recommend this dealership to anyone looking to buy a vehicle

Land Rover Fort Lauderdale and Edwin are beyond amazing, here’s why. I’m a long time avid Range Rover owner who leased my last vehicle at JLR Albany New York where I lived at time. They are fabulous too by the way. It’s definitely a nation wide trend to treat clients as friends. I popped in to inquire about by lease termination and Edwin engaged me from outside in the lot even before I made my way to the reception area. Talk about door to door service. After chatting 90% about our mutual love for all things LR, everyday life and family with 10% sales talk, Edwin rightfully earned my business on my 3rd Land Rover matching me to my exact specifications. All the while working diligently begins the scenes to ensure I drive away with my next dream car SAME DAY! How incredible is that? Thank you Edwin Nieves and staff at Land Rover Fort Lauderdale for understanding and delivering on my expectations all while maintaining JLR’s exceptional experience. A-mazing.

Polite Professional and Courteous ; and the dealership allowed me the freedom to explore the inventory without any pressure nor assumptions.. A true professional experience.

Terrible service. They are destroying the brand one customer at a time. They make me want to own a different car. Can’t wait to sell my Range Rover. I loath having to deal with this dealership.

Land Rover Ft. Lauderdale is destroying the brand one customer at a time. From sales to service, the customer experience is awful. I regret purchasing a Range Rover. AutoNation also over promises and under delivers. By example, I was told that by purchasing a tire warranty program, I would have access to other AutoNation-owned dealerships near me in Miami. When I call the dealerships near me, they don’t even know that AutoNation owns Land Rover Ft Lauderdale and wants nothing to do with my car. ‘We recommend if you take your car to Land Rover. We don’t really do tire service for other brands’. When I call Land Rover Ft. Lauderdale for service, I get the runaround, no loaner, and attitude. Can’t wait to sell my Range Rover.

I received a call from a representative saying the part that I ordered was in and that I needed to make an appointment to have it installed. The next available appointment was a month and a 1/2 later so I booked it. The representative told me that while services were being done to my vehicle they would provide me with a loaner vehicle. When I arrived my appointment I was told that there was no loaner vehicles there should have never been a promise that I would receive a loaner vehicle and that they don't do that anymore. An hour after waiting for my vehicle the representative told me that in fact the vehicle part was NOT available and that no services will be rendered for the day. I wasted a day of work and wasted my time it was given promises that were unfulfilled.

Dealership is being rebuilt so the team is in portable trailers. Whilst nice trailers, it's not a permanent building.

Great experience from sales to closing. Very helpful team

Scheduled an appointment for early Friday. Took them a week to even look at my car. Then another week to fix it. I had no car and constantly had to call the service center for updates. They then tried to get me to do a 32,000 mile tune up when my car has 14,000 miles. Finally picked up the car and it was dirty. Bad communication throughout.

Working well in spite of multiple difficulties. Staff trying their best in below average facilities

The young lady who handled the paperwork was extremely courteous and helpful.

2020 Landrover Discovery was taken in fir an issu c with the fan. Service representative Mike was excellent 8 the service repair was excellent.

Sharone and the entire service crew at Land Rover fort Lauderdale are the best.. They make entire experience from start to finish a pleasure...

I am done with this dealership. Shame on them. I have purchased two new vehicles. The sales process was fine. The true hell begins when you try and get service for the cars you purchased. The inordinate time to get a simple routine service appointment (my 15000 service took a month to wait for my appointment) and the fact that they then keep your car for crazy long periods of time—I am now on one week for my regular service they have had my car with no one calling me back to let me know when they might actually do the work. My service advisor when I can reach her just tells me she’s trying to get my car into the shop (despite my scheduled appointment) and that’s it. I will never come back here and will trumpet to all that this is not only not a premium experience but a frustrating one. Even a Jeep or Toyota dealer gives a better customer experience!

Horrible service experiences - This was my 4th prepaid annual maintenance (of 4 total) for my Range Rover HSE. Out of the 4 visits year 3 was pleasant. I made my year 1 appointment online, showed up on time for my appointment and was given a loaner and sent home. The loaner was for a new Range Rover, but a model below my current car - that wasn't a big deal, but I have dogs and was limited as you need to agree not to transport animals in the loaner. I get my vehicle back after SEVERAL WEEKS, and the connection to the online account doesn't work (I specifically asked for this). I was just happy to have my car back so I let it go. Year 2 maintenance, I made the appointment online, again showed up on time and dropped off my car. Received another loaner. This time they had my car for a MONTH. Mind you there is NOTHING WRONG with my car, this is annual maintenance. The did some normal wear and tear break work. I FINALLY get my car back, and AGAIN it isn't connected in the app. The app by the way allows for the remote start of the vehicle, you can't do it with your key fob SMH. I was told the dealer could fix it and I could bring it back. At this point I don't want to drive the 30 minutes back there so I am offered their 'concierge' service to come and pick up the car. I agree and schedule an appointment. They never show up to pick up my car. I call the dealer and was told their concierge person that coordinates this was out sick the day my pickup was scheduled (this was 2019 by the way, very pre-COVID). I stayed home to wait, no one called to tell me they weren't coming. Just ghosted. Could no one else have covered for her while she was out? Didn't they know she had appointments? Couldn't someone have looked on her calendar and given me a call? Sorry, you can drop it off or we can try to pick it up again .... Nope, I'm tired of dealing with them for the second year in a row and am dreading my year 3 maintenance at this point, but it is prepaid and very expensive so I get therapy to recover in time for my next appointment. Year 3, I CALL the dealer to make my maintenance appointment and he asks if I want to wait for my car while its serviced. WAIT ... this is an OPTION? What the heck? I have surrendered my car for about 2 months over my 24 months of ownership to the dealer and am not told waiting for my car to be serviced is an option? That's about 8% of the time I've owned my car for any nerd like me that's curious, I'm tempted to bill them 2 months of my car payments. YES - I want to wait. I explain what I deal with for the last 2 years, the guy making my year 3 appointment looks up my history and agrees that I shouldn't have had to have waited like I did and I tell him I made the appointments using the website. I am then informed that the website appointments DON'T WORK. 2 years it's available and it didn't work. I didn't even look to see if making an online appointment is available still but in 2020/2019 and beyond a luxury car dealer that cannot get a website to handle online service appointments - much less leaves a bad system out there for years, is beyond my comprehension. So, I make my appointment with this nice person and I come in on my scheduled date, check in, wait for my car, pay a bunch of money for some normal maintenance stuff, and go home. They tried at the dealership to connect my car to the app, but were unsuccessful. I have given up on connecting my car to the app at this point, just happy I have my car and didn't have to go home with a loaner. As I check out I verify that I have one more prepaid maintenance appointment left and ask when I can use it until. I am told I have 12 months from my 3 year maintenance appointment (which at this point is in MAY 2020 because (A) my car had been sitting at the dealer for 2 months or so over the last 2 annual maintenance visits so I wanted to make sure I didn't bring my car in early year 2 and year 3 and (B) it is May 2020, COVID ... however, I am no longer dreading year 4. Year 4 - I make my appointment via phone for early March. Far less than the 12 months from my prior annual maintenance in May, but I wanted to get my battery checked out so I bit the bullet. I go and drop off my car, verify upon checkin that I have my 4th prepaid maintenance and wait for my car. After a few hours my service person comes over to tell me that I need a new battery, but that it's covered because of the maintenance and warranty on my car. He asks if I want to wait for my car, it will take 2 hours or so, it's complicated apparently. Hell yes I'll wait, perfectly happy. Great, I'm thrilled. First time in 4 years I can leave WITH my car and no bill. I can feel the frustrations of my prior year's visits melting away and am starting to day dream about a new Range Rover .... I check out with my zero bill, sign the paperwork, get my car and go home. A few hours later my service guy calls and tells me that my maintenance didn't cover the battery or the service, that it is expired. I pretty much have an aneurism. Once I recover, I explain there is no way in hell I will pay for the service, I paid thousands for prepaid maintenance, checked on the dates, verified when I checked in and was told it was covered. Nope, no way. I am told the batter isn't covered. Honestly, I kind of expected them to do something like that in the first place with the battery and was shocked (although happy) I'd made it out the door without a bill in the first place. Battery $400, labor $200+ (yeah, it's complicated) - that I wasn't quoted and the work is done and they want to bill me for it all. The service guy went through while I was there what needed to be done, I signed the paperwork then that there was no fee. I could have stood my ground on that but I said I’d pay for the battery. They gave me a coupon … I paid $400+ after the fact. At least I didn’t have to drive in to pay and could pay online. Figures they’d get the online billing and payment part working correctly. I will never buy another Range Rover again, and I will never go to another Auto Nation dealership again. I’ve never had a car this expensive before, and it was a big leap for me to take the plunge and buy a Range Rover. I saved for years, it was my dream car, and I LOVE my car. I HATE the experiences I've had with the dealer ever since the day I signed the paperwork to purchase the car. It’s been so miserable it has overshadowed the joy my car gives me. I’ll happily take it to a different Range Rover dealer or citified mechanic going forward and when it comes time for my next car, it won’t be a Range Rover and won’t be from an AutoNation dealership.😶

I have had my Land Rovers Serviced by Land Rover Ft Lauderdale since 2003! Sharone is the best Service Advisor on the planet and deserves 5 gold stars, he always goes above and beyond. The staff is polite and helpful and I am always pleased with my experience at the dealership. I will be back for Land Rover number 6!

I keep trying to give this place a shot and they continue to disappoint. When you call service they put you on hold without even saying hello - it rings then you go right to a hold message for an obnoxiously long time. I am currently on hold and have been holding for over 20 mins with no human contact.. Now, I’m calling service because a week ago I dropped my car off for tires, alignment, and a warranty issue. None of which was done apart from tires. I am now driving with brand new tires and a jacked up alignment - and no ability to have it corrected because they don’t answer for service calls. When you buy a car like this you expect more. I was treated better at GMC.

Great dealership. All go out of their way to please you.

Easy and pain free process with Jef. He patiently answered all of my questions and walked me through everything.

SERVICE HAS BEEN POOR NEVER FIXED PROBLEM THEY TRIED POOR EXCUSES

Great Experience. Martin is a fabulous sales person

This service department continues to disappoint. Problem after problem with horrible customer service.

On Monday the 15th, I dropped off my car for maintenance and was notified later that day it was ready for pickup. On Tuesday the 16th, I arrive at the dealership only to be told that the valets could not find my car. After 20 minutes of searching for my keys, they were found. However, the valets; service manager; and the service manager‘s supervisor then said they could not locate my car. I then waited another 20 minutes while they continued to locate a car that was supposed to be secure in their possession. After that 20 minutes, I requested a loaner vehicle because I was delayed for an appointment. After leaving with the loaner vehicle, my car was eventually brought to me 6 HOURS after it was supposedly ready for pickup. Although I would like to acknowledge the care and concern my service manager showed me, I am extremely displeased that the safety of my vehicle was jeopardized and feel that the experience was extremely unprofessional for such a supposedly reputable dealership.

Actually, this is my second posting as I had to take my car back in for service Tuesday February 2nd. It was just as bad as the first service noted below. I booked the service appointment online and got a confirmation. When I got there, no one seemed to know about the appointment. On Thursday of that week, I still did not hear from them at all about the status of my vehicle. I called several times and either got no answer or voicemail. I called again on Friday and finally got a hold of someone and they said the vehicle was done, but still had to be test driven and I would get a call back when it was completed. I finally got a phone call about 4:45 on Friday that the vehicle was completed and I could pick it up. Are you kidding? Almost 5 pm on a Friday afternoon, driving up from Fort Lauderdale on a Friday? Needless to say, I was without my car for the weekend. On top of this, last week when it was raining, the windshield started leaking again in the same spots as before and also started leaking in new spots. Supposedly a new windshield has been ordered, but I have never received any follow up from them from the last service visit. I was also told they temporarily sealed the windshield until the part came in, but obviously they did not do this or do it right. The car is going to get ruined, but it is a leased vehicle so this is really their problem not mine as I am documenting that they will not fix the problem. I am sure the General Manager will do another response to this posting with a generic response with the general phone number for the dealership but no extension. Good luck in trying to reach him. If he was really concerned about making this issue right he would give me a direct number or email to reach him. I cannot recommend Land Rover at this point for their vehicle quality or service, I normally do not post anything, but Land Rover sent me an email asking me to post my experience, so I am. Two times on the initial service request call the person Maria, the only person that books the service calls, gave me wrong information that Land Rover had Enterprise on property to rent a vehicle while the car is being repaired. Only to get there to find out they do not. How does the only person who books the service appointments get this wrong? The items asked to be fixed were not fixed as requested. It is a known problem that the windshield leaks on the Discovery and one had to be back ordered. I was told the windshield was temporarily sealed until the window comes in. The windshield leaked the first rain after the car was fixed. I told them the front right tire had a slow leak and had to be filled every two weeks. I was told they found no leak and checked it thoroughly. Here we are two weeks later and the warning light goes off again that the tire is low and needs air. My experience so far with the Fort Lauderdale and Miami service departments are both way below expectations. I like my vehicle but I am not happy with their service.

Great service And helpful information by sales associate in management

#1:Waited 5 weeks for an appointment #2: Didn’t call me to let me know my car was done. I had to call 4 days later only to find out it was done the very next day after I brought it in! #3: Put gas in the loaner but they still charged me for more gas...and I could have had my own care back in 24 hrs but instead waited #4: the most upsetting is they actually told me I needed to rotate my tires and get an alignment for an additional $500, when I’ve only put 7k miles on a brand new car!!! #5: Paid $1200 for an oil change that included nothing else!! Much different experience than I had with my last Range Rover!!

Sharone is the service department is a rock star, super helpful, knowledgeable and overall nice person.

worst dealer for service, they are always days behind in the service department, you can easily call and get an appointment but when you call to find out whats with your car on hold indefinately. Never have loaners, and give you back the car without even washing it so imagine they dont clean it for covid either. Iv had it there three times at least for electrical issues which they seem to never find the answer to. Ive bought over a dozen cars in the last decade and this is the worst dealer to deal with

Bill is the best . Thank you for all the help. Nice ride

Car features and demo was a little rush. A lot I still struggle with

My 2017 Range Rover sport was towed to this dealership 1/14/21; service department was chaotic; called next day to check on it; got voicemail from everyone service manager; dealership manager even the receptionist; drove down to check; took 3 days to hear from somebody and took a week to repairI have purchased 3 cars from this dealership; called after the repair to sales person to consider a trade even he never called back; I would wait until they get their act to before dealing with them; by the way the Land Rover roadside assistance is terrible

Quick professional service

Had a crazy issue and the team all rallied and handled it beautifully! Thanks for helping me out and fixing the problem! Great crew of experts there-starting from my salesman Ricardo to all the service crew!

Unorganized, told me I didn?t have an apt when I fist got there after I waited 2 months for service.

We had a very smooth transition- Thank you to Casio - Very professional-respectful - and felt no pressure

Best car dealership! Very Professional and easy process. Casio es the best sales representative he helped me a lot in taking the best decision. I love my evoque

Professional courteous and welcoming...The dealership is a fine example of how to treat a potential buyer

Matt in service was great.

Really bad service I left my car for manteniance and they suppose to give diagnostic one day after, however it was already one week and nothing, just many excuses, at this point land rover disappointed me too much, I can't recommend it as a brand, if we take our cars to there its because we trust on them as a bran but theres many reasons to say don't buy a land rover.

Had a great experience with Ricardo Torres ! He made buying my Sport easy 😀 The financial department was friendly & helpful.

Bill Morden is fantastic! He was very patient reviewing all my lease option and the most knowledgable person I ever spoke to about Land Rovers. I enthusiastically recommend Land Rover of Fort Lauderdale and Bill Morden!

Had a great experience here very friendly and helpful environment. I’m financing my first car thanks too Ricardo Torres, and Stephen.

Sales Rep - Casio Santos C# 407-406-4124 Did a GREAT job helping me buy the car site unseen from Virginia. He was very patient and accommodated may request for pictures and additional information

Had a great experience with Edwin Nieves, Sales pro @ Fort Lauderdale Land Rover. Accurate, precise and promptness, all made the purchase seamless...almost..lol Love the Range Rover Sport HST. ❣ Well done Land Rover!

They always promise a loaner, but when u get there they give u a BS excuse not to honor their promise!!!

Best service adviser I have ever had!

Great attention and Excellent customer service from Peter !!

Very pleased with my Range Rover HSE Sport. Great experience dealing with Scott Schneider with the purchase of my daughters Range Rover and now my new Range Rover. Scott introduced me to Sales Associate Alicia Waldron who was also an extreme pleasure to work with. The training that she has received from Range Rover is evident in her knowledge of the vehicle she guided me through for my purchase. Lastly a shout out to Dylan Vitiello for providing an excellent tutorial of the vehicle.

Both ricardo and Jessica excellent and love the Range Rover

Blessed and grateful to have the privilege of working with such special, caring and efficient managers, sales specialists and closers at the dealership- First class service! They are incredible loyal and place customer service first. Jeff Ficarra my sales rep - Cameron Rodgers, Gold certified in sales, management- John Evanicki in Management and Jessica who closed my deal! Thank you all for such an incredibly easy and joyful process in purchasing my new LandRover

Very helpful friendly staff, great buying experience. I had a little leak in the windshield so they gave me a loaner comparable to mine until mine was fixed like new. Save thousands driving to Fort Lauderdale from palm beach

Great experience with Pompano Land Rover service dept, today! They made it easy and did a great job on my annual service. Thank YOU! BA

Extremely expensive for a routine check and they never even checked the fluids

Took car in 11/03 for a software update to address engine revs. Went to drive 11/04 and check engine light came on. Also got "Forward Alert”, “Hill Descent Control not avail” & "ABS fault detected" alerts. Car now initially bucks as it starts moving, then ok. No issues prior to mechanic doing update. Called last night and left voicemail. No-one called me. Called today (11/05) at noon as I have significant safety concerns and telephone service agent casually told me earliest avail appointment is 11/20. I hope I’m not in an accident due to this. Is that really how Land Rover handles safety? Hard to believe this was not caused by mechanic as car worked great before.

Service Advisor was super hard to reach on the phone. Loaner car was a big headache, broke down on me twice and left me stranded on the middle of the highway. And the icing on the cake was when I received my car back from after a week (which was told to me that it should?ve only taken two days by the Service Advisor )of being serviced/repaired dirty and close to being on empty. I would not have expected service like this from this dealership.

Great customer We service. Sharone and Bill M are the best Wouldn’t go anywhere else Larry Richter

the best service and attention bar none would keep buying and using their service

Custom Ordering 2021 range over sport with a great sales there was alot of time went into this Alicia was the greatest sales went over and beyond and finance was nice and smooth as well .l would recommend my sales Alicia Waldron she was great I needed the LoJack installed and could not make it the day do to raining I’m in Wellington she sent someone to me to pick my rover up and leave the loaner . Awesome service.

Unless you buy your car there, you'll never get a loaner. I was told that even who did would be on a waiting list. That was a lie. The person next to me got a loaner because they bought a car there. My husband had same issue with his Ford and they made rental reservations due to lack of loaners. There is a lot of room for improvement at Land Rover. Will not be buying this brand again. The general manager was condescending and showed little interest. I do not recommend.

Very reliable and efficient. Vehicle was picked up punctually and with no hassle

INSUFFICIENT seating area for customers specially now that social distancing needs to be enforced. Need to add charging area for phones. Excellent service: Michael Fixler

Always feel secure and assured that my service will be of the utmost quality and satisfaction. Sarone, my service manager, is a true professional and very personable. He explains everything in detail and makes us feel comfortable with whatever our Land Rover needs are. Thank you Karl E

Great experience at the dealership with an excellent staff.

Treated me like horse xxxx. Dropped my car off to get serviced and no one reached back out to me for two weeks. I called twenty plus times and no one could help get me through to the manager. Each time I called I was placed on hold for close to an hour. I don’t know about you folks but I certainly don’t have that time to waste. Once I finally got the hold of the manager they got my car done. They chose to forget about it for the two weeks prior. I would never buy another car here. This is my second one and they treat their customers like xxxx.

The worst service ever. I have 3 Range Rovers and after this experience on my new 2020 Range Rover super charged I would never buy a Range Rover again. Service department and service manager should be ashamed of them selves. Dr. Goldstein

Overall extremely happy w car and service. Lee Nelson was great. No BS. Straight up. Felt like we got a great deal. Thx Lee. Not too happy w the fact we have no spare tire or parts. Didn?t check till we got home. My bad for that however feel we should have gotten a spare. Little upset now I have to search around and purchase. Overall great service but very unhappy about no spare. It?s for my daughter and we need to shop around and spend more $. If you have a spare please let us know

Quick and Easy, most of all painless! They made the process very easy and stress free.

They have fast Reliable service.

the experience was very good. they provided loaner car

Mike, Service Rep was very Professional and pleasant.

Great and fast service Sharone was the beat and he assured me the best way he could!

I have never had a good experience here. Using COVID-19 as an excuse for not picking up the phone for 45 minutes is shameful. Trying to charge $1000 to install crossbars and removable bicycle racks is a joke. Why do I feel like they’re always trying to shake me down when I leave this dealership. The energy in the place is dead. When you buy luxury goods, you expect high-quality customer care. This place is anything but.

great experience, our sales rep was fantastic, Ricardo Torres, got a gorgeous Jaguar, great service, fab premises, high end attention, after a couple of weeks in the market and checking different cars at different dealerships, I can tell you all that the difference with the other dealerships and this one was the same as flying in economy or business class, this dealership being Business Class :) Very impressed and happy with my purchase.

Great service; honest people! Mike Kennon is the best service manager I have ever encountered; I trust him. Brennan Smith is efficient and honest. Both are laid back and just the kind of people who meet my personality and make me feel a valued customer. I am not one to easily give out compliments if they are not deserved.

Great experience buying here! Virginia, Tom, and Jessica were so knowledgeable and extremely friendly. I highly recommend purchasing your next vehicle at this dealership!

Service is horrible. I will try to avoid your place from now on. I waited an hour only to be told you could not get to it for 4 days. I was then given a loaner. When I returned it nothing was said then you charged my card $15. Keep in mind I had to return the new vehicle with only 300 miles on the odometer. Keep in mind I had purchased 2 vehicles in 16 months.

Great service. Great people behind the service.

Ricardo drove 7 hours each way to deliver my new car. He’s awsome!

Great Service, never had a bad experience with this dealer.

I have purchased several cars from Land Rover Ft Lauderdale over the years. They are Honest, Fair and great for service. They treat me like family and I have never had an issue they haven’t resolved in a timely matter. I would recommend this dealership to anyone interested in a Land Rover/Range Rover product.

I just purchased a 2020 Range Rover Evoque and had to pay $4,800 for a maintenance package... I don?t think it?s fair since the vehicle is covered under warranty for 4 years. Please contact me about this.

From beginning to end Ricardo at Land Rover Fort Lauderdale was great to work with! He provided open lines of communication and friendly service! Jessica and Alyssa were both a breath of fresh air, super friendly and helpful with all of my needs. I would highly recommend Ricardo!

Second purchase at Land Rover FLL. I sent email to sales rep with my vehicle preferences, scheduled appt. and the SUV which met most preferences was pulled to front door for me to test drive and discuss features. I was in/out of dealership with trade-in/new/car/financing under 3 hours in the same day. I will definitely purchase my next car from Land Rover FLL again and hopefully Lee Nelson will still be there to assist.

Had multiple visits to the dealership was not rushed or pressured in anyway would highly recommend Jeff fantastic and land rover Fort Lauderdale

Seamless purchase at this no haggle dealership. Easy to navigate and great customer service.

Excellent attention from Brandon Smith and great service

It took me more than three weeks to get my car serviced through Range Rover. That?s not acceptable

Great service by Brandon! Dealership needs loaner cars. We rented for 2 days during repairs.

Excellent . The facility was wonderful, my salesman, Matt, was great. Thank you, Robin Freed

Excellent service from Brandon Smith, he personalized my unexpected visit and had my car fixed in a timely manner. Great customer service

Rain water and condensation would leak into my 2019 Discovery front windshield. Any type of rain shower (light, med, heavy) and even condensation would filter inside the cab. Carpets, dashboard and front seats would get drenched. The first time I took it to the dealer it took them an hour to confirm my complaint. They attempted to make temporary repairs and sent me on my way. Two days later, I was right back there, because the repairs did not do the job. I was then provided a loaner vehicle which I drove for 3months (best loaner ever), because the windshield needed to be replaced, and had to be ordered from Europe. When I finally got my car back, I noticed that there was some scratches on the drivers door as well as glue residue left on the exterior of the car. Taking the car back next week.

It makes such a difference to have a no-hassle experience. Martin and Jessica were awesome, they made the process easy and smooth. Thank you guys!

The entire process was beyond pleasant and my sales rep Jeff Jerome was fantastic!

Tom was my salesperson. He was extremely helpful and professional from the moment I entered the dealership until I left with a brand new Land Rover. The entire staff was knowledgeable, efficient and got me on my way in 2 hours from start to finish. Great experience!

I bought many cars but this one was the most incredible experience of buying something. Great salesman great finance guy best customer service I have ever expected

EVOQUE CONVERTIBLE WINDOW REPAIR TOOK OVER 30 DAYS - PASSENGER WINDOW WOULD GO DOWN AFTER BEING RAISED - MY SERVICE AGENT WAS OUTSTANDING IN KEEPING ME INFORMED OF REPAIR STATUS. DEALERSHIP HAS A SHORTAGE OF TECHNICIANS

Surprised how long it took to get an appointment to fix a few items on a newly purchased auto then wait for parts a week after leaving the car and then have to rent a car out of pocket through the process. Not the same stellar support service from years past.

The best! Service and staff were top notch.

Had an excellent experience, was very well taken care of and would definitely recommend Land Rover Fort Lauderdale!

Quality service. Call you before they perform any repairs. In and out fast.

We have worked with Land Rover Fort Lauderdale over the past 9 years and have been pleased with the service department. Our Service Advisor, Linda, is AMAZING and we feel very lucky to work with her time and time again! She's AWESOME!

My service advisor was Michael and he was fabulous. He went out of his way to make sure all my service needs were done the same day. He was very friendly and took his time with me.

Got the issues fixed the first time. I would go back again.

WORST SERVICE DEPARTMENT IN ALL OF CARS. TAKES 3-4 WEEKS TO GET AN APPOINTMENT AND THEN 2 WEEKS FOR SERVICE.

the team at Range Rover did an amazing especially bill

Brannon smith Excellent service advisor Everything I asked for was completed, all questions were answered

Unfortunate experience trying to get a service appointment for a check engine light that went on after a 1000 mile drive from Boston. Not only wouldn’t take us, but appointment coordinator gave us attitude for even trying. Go to Land Rover Palm Brach instead. Took us within a day and addressed the problem with utmost professionalism.

Alicia provided exceptional service. I would highly recommend the Land Rover dealership in Ft Lauderdale

Lendida really helped me get the service done as fast as possible and made me feel an important client.

Always a great experience. I always arrive early and they always take my vehicle in so I am out in a minimum amount of time. Since 2008 this has been my dealer of choice. Great staff in both service and sales. Soon to be remodeled facility with state of the art technology. If you have a Range Rover / Land Rover great dealership to service your vehicle.

Always a great experience. I always arrive early and they always take my vehicle in so I am out in a minimum amount of time. Since 2008 this has been my dealer of choice. Great staff in both service and sales. Soon to be remodeled facility with state of the art technology. If you have a Range Rover / Land Rover great dealership to service your vehicle.

Service Manger was unbelievable. All my issues were resolved. My experience was totally turned around due to his attention to our issues. We really appreciate his attention to our concerns and his professionalism our interaction. Thanks very much for your help.

Matt Passanese was great. I will definitely buy another car from him again.

I visited Land Rover Fort Lauderdale to have my tire replaced. The service was amazing and I was taken care of quickly and professional. This was my second visit in 3 months. Awesome team!

Wonderful experience thank you for the dream car!

As a previous owner of Range Rover Evoque and Range Rover Sport Dynamic for more than 7 years, I can say that I know about these cars, but I did not know the exactly difference between the new models of 2020. With my husband I had already visited another Land Rover in Miami in which the seller when asked about the difference between HSE and HST told me (referring to the HST): "Do not waste time if you are not going to buy it," which frustrated me and pushed me to search online about all 2020 models, prices, dealers and more. That's why when I arrived at Land Rover Fort Lauderdale, although Edwin Nieves received me very kindly, I replied defensively because of my previous frustration. Although I was well informed, he went the extra mile and very professionally reversed my frustration. Edwin was also open to negotiation and he got that the deal be a win-win for both sides. Consequently, thet same day we closed the deal of the white Range Rover Sport HST, with black 22 "wheels and red caliper as I had dreamed it. I can't fail to mentioning Jessica, from the billing department, she was great! Thank you Land Rover Fort Lauderdale, Edwin Nieves and team!

As a previous owner of Range Rover Evoque and Range Rover Sport Dynamic for more than 7 years, I can say that I know about these cars, but I did not know the exactly difference between the new models of 2020. With my husband I had already visited another Land Rover in Miami in which the seller when asked about the difference between HSE and HST told me (referring to the HST): "Do not waste time if you are not going to buy it," which frustrated me and pushed me to search online about all 2020 models, prices, dealers and more. That's why when I arrived at Land Rover Fort Lauderdale, although Edwin Nieves received me very kindly, I replied defensively because of my previous frustration. Although I was well informed, he went the extra mile and very professionally reversed my frustration. Edwin was also open to negotiation and he got that the deal be a win-win for both sides. Consequently, thet same day we closed the deal of the white Range Rover Sport HST, with black 22 "wheels and red caliper as I had dreamed it. I can't fail to mentioning Jessica, from the billing department, she was great! Thank you Land Rover Fort Lauderdale, Edwin Nieves and team!

BEST SERVICE EXPERIENCE - PROBLEM NOT FIXED BUT SERVICE GUIDE MICHAEL ANDERSON WAS OUTSTANDING IN SEEKING SOLUTION AND SETTING AN APPOINTMENT TO SETTLE ALL ISSUES - BEST EXPERIENCE I HAVE HAD IN 2 YEARS AT LAND ROVER FT LAUDERDALE

Be honest. Misleading KBB price and Carfax report. Pricing did not include hidden broken and missing parts. Dealer refused to make any adjustments or replacements. Things you don't often check when looking at the major systems of buying a used car from a large dealer. 12 volt lighter / power port for cell phones, etc. broken. Gas cap broken. Almost dead battery. The biggest deceitful issue was not being able to learn that there was only one remote key fob to the vehicle and it was broken. The sales person always held the fob, even when test driving. Only after many hours of sitting at the dealer, late into the evening after the dealer was closed while waiting for the paperwork person to process the cash transaction, did I noticed that the salesman only had one key. This is a keyless entry vehicle and needs the fobs. A $500 deception ($1,000 if you count two). What else did they hide? I cannot recommend this dealer. It is very apparent that the dealer purposely based their posted price based on false Kelly Blue Book rating. Land Rover Fort Lauderdale misrepresented the condition the the vehicle to obtain a higher posted value.

Great service right on time!!!

We are regular customers of Land Rover. Over the years, a personal relationship has been built with the staff of the dealership

Great service Jose was awesome!!!! Always use you guys love the fact I can droop my car off and get a loaner Miguel is very on top of things!!!

Linda is my service advisor and she is great!! Enjoy going to repair my car!!

PRICING IS ABSURDLY EXPENSIVE, replacing Breaks 1800 dollars.

Excellent customer service. The repair was not done properly.

COMPUTER PROBLEM SAID THEY REBOOTED NEW PROBLEM, SEAT BELT WARNING EVEN WHEN PASSANGER LEFT CAR DOOR HINDGE PROBLEM

Excellent customer service. Peter Penaherrera in sales and Tash in service.

After asking me if my warranty was expired all changed. My car passed from having a minor sensor thing to a big motor trouble. I went twice because they forgot to reserve a loaner (having been specific about the need). Then I had to call every day to get an update, they would tell anything. Now with my car back it has new issues that it didn’t had before!!

After asking me if my warranty was expired all changed. My car passed from having a minor sensor thing to a big motor trouble. I went twice because they forgot to reserve a loaner (having been specific about the need). Then I had to call every day to get an update, they would tell anything. Now with my car back it has new issues that it didn?t had before!!

I live in Miami and bought my 2018 Range Rover from another dealership, but decided to try the Ft. Lauderdale dealership for service this time. It is by far the better service department with excellent client service and so much more timely than my past experiences at another dealership. I have to drive an additional 15 miles, it was worth it.

They fixed a three year old problem! Yea! Service manager, Mike Kennon, a very caring and genuine person. Service representative, Brannon Smith, was very pleasant and HONEST.

Recently needed to go to Land Rover of Pompano for a service recall. It was for a software update to the ridiculous Intouch system. 1st available appointment was one month away but close to the date I was given a new date a month later. On arrival someone greets you and takes the key but then you are on your own. I finally left the dealership one and a half hours later. I was contacted later in the afternoon to collect my car. On arrival I asked to be shown what the new system would do but despite their best efforts they could not help. I was told a product expert would come and help but after 25 minutes I was told she was not available but was prepared to text advice to a salesperson. He could only spare a few minutes with me but said the person would call me and if necessary visit my home. I heard nothing and after the weekend I tried calling the service advisor but despite leaving a message have not received any contact from anyone. This dealership is the most disorganised I have ever visited with many people wandering around but not assisting customers. In order to get help from anybody you have to stand over them until they are prepared to acknowledge you. P.s. on leaving the dealership I noticed my service light was on.

Recently needed to go to Land Rover of Fort Lauderdale for a service recall. It was for a software update to the ridiculous Intouch system. 1st available appointment was one month away but close to the date I was given a new date a month later. On arrival someone greets you and takes the key but then you are on your own. I finally left the dealership one and a half hours later. I was contacted later in the afternoon to collect my car. On arrival I asked to be shown what the new system would do but despite their best efforts they could not help. I was told a product expert would come and help but after 25 minutes I was told she was not available but was prepared to text advice to a salesperson. He could only spare a few minutes with me but said the person would call me and if necessary visit my home. I heard nothing and after the weekend I tried calling the service advisor but despite leaving a message have not received any contact from anyone. This dealership is the most disorganised I have ever visited with many people wandering around but not assisting customers. In order to get help from anybody you have to stand over them until they are prepared to acknowledge you. P.s. on leaving the dealership I noticed my service light was on.

Great service advisor Brannon, super attitude. Provided a detailed explanation of all the services and checks for the mileage interval i was visiting. Also notable, was the lot man Harley was extremely prompt and thorough and always nearby when needed. I actually forgot my sunpass device in the loaner vehicle and he brought it to me straight away without even asking

If I had the choice of no stars, that would be the one. I bought a Land Rover Vellar and with 500 miles the tire punctured, had insurance for tire protection. I called Land Rover where they informed me that I could take it to any store to make the exchange. I arrived at 10am at the Fortlauderdale store, at noon they came to inform me that they could not perform the service because my car was under 15 days old, that they were not viewing the contract in the system and that I had not bought it at that store, that they did not. They had gained nothing from my car. Even showing the contract, talking to the manager, calling the insurance did not fix. I had to drive a step tire to West Palm to change the tire, I lost my workday. I don't recommend the Fortlauderdale Land Rover.

Love dealing with Land Rover FTL , purchase and service department

Really impressed by Brandon who took care of the whole process from start to finish. Did a great job keeping me informed and explaining the services provided. Appreciated the loaner car as well. A first class expereince all around!

They are the best repair and maintenance center. Great Deals for your vehicle.

Very impressed bu our service advisor , he went beyond the call of duty .

Casio Santos made buying a car a very enjoyable experience. He was knowledgeable and we never felt pushed into anything. He showed us many options and made sure we were comfortable with our final decision.

The overall service is excellent. From the Service Advisors to the Mechanic’s. Even the greeters when you first arrive on site. Even the waiting room is awesome. Linda is the Best.

The whole service experience is fantastic, dual mainly to Linda. She's awesome taking care of customers and always looking out for them. Linda keeps me informed of the status of my vehicle and alternatives I have for any repairs.

After a horrible experience at North Dade, LRFL fixed all my outstanding issues and then went above and beyond for my service. They fixed things I didn't even noticed and were super understanding. Highly recommend. My car drives like new again!

Easy, fast service, friendly stuff! Had great experience and definitely will recommend this place to friends and family.

Mike my service advisor did a wonderful job of keeping me informed and completing the service thoroughly.

It was a great experience and it will not be my last car from Range Rover for sure.

Great Service & professional team!

Great Customer Service! Very professional staff! My car was serviced and everything went well!

Jeff Jerome in sales is awesome. I just picked up my second car from and I couldn?t be happier with his service and professionalism. None of the games and waiting around that I?ve endured at other dealerships. I actually drive 4 hours each way, past two other Land Rover Dealerships, just to deal with him. With Jeff you get straight talk and clear pricing. Don?t think of him as a salesman, think of him as a friend in the car business.

This is the best place to purchase a new or used vehicle please ask for Jef Fantastic!

I went for my first service to change the oil and rotate the tires on my 2019 Range Rover sport. They charged me $1200 dollars. Are you kidding me? Total scam. Last time I will ever purchase a vehicle from them and recommending no one else in my community does as well.

The service department was exceptional.

Nice dealership. Tom Stein is great to work with. Made the whole process smooth and efficient. Thanks Tom!

Bill Morden made my last Range Rover lease during my lunch hour so pleasant I knew I wanted to see him again when my lease was up. I think the return of my lease and picking out my new Range Rover took less than 30 minutes. No pressure-just results.

I had a very easy , smooth buying experience. Such friendly staff . Today I even had a visit at home to show me how to use all the features on my new evoque

Everything went smoothly, very helpful

We had an amazing experience buying our new vehicle from Tom, Best sales person in car dealerships we have ever dealt with.

Tash was extremely helpful, as usual. I would recommend her highly to other customers.

Owner of a Range Rover Evoque and brought in for service under warranty : From the minute I walked in the door, everyone was extremely helpful ... customer service rep was very informative and open with the information she felt was relevant to our needs. The service rep that handled the details and kept me updated on the vehicle status was very courteous and informative..... my vehicle had to stay and unexpected extra day and every attempt was made to get me a loaner vehicle but due to their popularity in service , none were available so I was offered a ride home and to be picked up when the vehicle is ready (25min away) , was also given the option to take the vehicle with no additional harm being done to it and to come back. Following day I returned and dropped the vehicle back off and was again offered a ride home and to be picked up by their shuttle service if I did not want to wait..... I waited, since they have such a large and pleasant waiting area (two of them) with large TV’s and coffee, surrounded by beautiful Land Rovers / Range Rovers - I chose to stay. Service was completed and I was on my way. (Service needed under warranty still with under 50,000 miles was the catalytic converter and I’ve had no issue since thus far)....... Very pleasant atmosphere and staff ..... washed my car as well prior to getting it back..... I baby my vehicles and know every single ding, scratch or blemish if there ever is one ..... I hold those accountable that create any, and I did not see anything of concern and will continue to have all of my needs addressed with this particular dealer only ..... My goto for anything for my Range Rover Evoque from now on. Thank you 👍

Recently purchased a 2017 discovery sport at this dealership. Jef Frankfurt was my sales person & Sthepen, the financial guy was also involved in my dealings. They did a great job Representatives were pleasant, courteous, professional. But I’m very disappointed with service, my car is a pre own and I ride before detailing it was dirty and no clean, when I when to pick it up they did nothing, dirty inside poor vacuum job with pet hair inside, dust and same outside like same condition like previos owner brought to the dealer.

Was in the market for new 2020 Evoque. The dealership nearest my house did not have exactly what I was looking for...so I reached out by internet to Ft. Lauderdale. Within hours, Casio, answered and started on my search. He found the car within 24 hours at another dealership. I did all my negotiating over email. Some dealerships will not do that over emails. They want to pressure you on site. Once we agreed, Casio had it transferred. When I went to pick up the car, all the paperwork was done and within 1 hour, everything was complete. And Casio went over all the details of the car.... Awesome experience. Highly recommend. Ask for Casio.

The process was transparent and easy and the seller took its time to show me all detail of the cars and options

Have been doing business with them for over 20 years and have never been disappointed. Employees are great - and caring.

All stuff are happy to help you and make a great experience.

Sharon was very professional and helpful would definitely recommend.

Casio and Alyssa did an excellent job!!!!! Love my car!

Edwin was great. He helped us with all of our questions. I love my new car!!

What a pleasant experience. Great service, knowledgeable and I am very happy with my new car.

They are courteous, professional and dependable, very happy!

GREAT SERVICE AND WENT ABOVE AND BEYOND TO HELP ME

Great service, great products. Martin is the bomb !!

Tash is the best service advisor 💕

The service was great and Tom was an excellent salesman.

Martin Baybutt is a quality man. Nothing like your stereotypical car salesman. Made my experience really enjoyable. If you have the opportunity to buy from him I highly recommend it. Thanks for everything Martin!

Bought a no haggle price vehicle based on your multi point inspection. Car has broken down several times and now ac not working which dealer autonation wants to charge 4300 to change the compressor ac. Called auto nation in the past never got a call back.

Everything was great I would recommend Tash to anyone

very happy with the overall experience, work done in a professional and timely manner

Bought a Pre-Owned Vehicle over the internet and everyone at Land Rover Ft Lauderdale was exceptional. Especially my salesman, Marcio Schilling! Thanks guys!!

Simply awesome Beautiful vehicles ❤️👌🏻

We recently purchased a Range Rover LWB - Matt was our Sales Associate. One of the easiest purchases we have ever made- he was respectful not pushy, very accommodating and answered all our questions . I would def recommend him!

They schedule me to drop off my car on a Saturday for routine be maintenance. When I ask when I can pick it up, they tell me that they will not work on it on Saturday because only emergency repairs are done on Saturdays. So why have me drop in on a Saturday. They tell me they will contact me when car is ready. On Monday, I don?t hear anything. So I send a text message mid afternoon to the agent asking them for status update. Don?t hear anything back. On Tuesday, around 8.30 am, I get a text message saying car is ready for pick up. Sounds to me like my car was ready on Monday but the internal communication does not work well. I do have to say theee is an improvement from the first time I took my car. That time, I was told they did not know when my car would get serviced even though I had my appointment for three weeks. There was a queue of cars to get serviced and any sometimes cars that came in without appointments could get prioritized ahead of mine. Car sat at the dealer for days. Every time we called, they were unable to tell us when the car would be ready.

My Range Rover sport has been in and out of service since August of 2018 when the care CPO was bought in March of that year. The service team could not fix the problem and after 4 loaner vehicles with driving them roughly about 1-2 months at a time they replaced the "body harness" which was suppose to fix the problem because they had no idea what else to do. Within two weeks of receiving the vehicle back it is now not starting and they are saying again how they don't know how to fix it. I have pleaded for help trying to get out of this car and just buying one of their loaner vehicles but they traded in my vehicle (the lemon that does not work) so low and marked up the service car so that I would be 30 thousand dollars upside down in my loan. They did not work with me at all in trying to help fix a problem that was their to correct and sticking me with a unreliable and unsafe vehicle for my hour long commute 5 days a week and also my 4 year old daughter. We now have to contact a lawyer and pay to get help to get out of this nightmare somehow and protect ourselves financially. I never thought Land Rover would be like this. I felt like had the best car when I first bought it from them. They truly have me heartbroken and have affected me mentally with all of this stress over a vehicle since August. DO NOT BUY HERE!

I was transitioning between countries, Marcio did a great job recognizing the challanges in moving countries and buying/setting up necessary infrastructure during the transition process. A key to the succesful sales process mad not making this process simpler. A great job by marcio

We bought a very nice used 2014 Mercedes Benz E 350 Cabriolet from Tom Stein. Tom did everything he said he would have done and the car was in great shape when we picked it up. Everyone we worked with was very pleasant and helpful. I had been in the automotive business for most of my adult life. From line mechanic, notice the word mechanic, as that was what we were, we didn't get to be Technicians until the 80's. On to Service Director at a Porsche Audi Dealership and then on to sales, to GM at a VW BMW dealership. So I have had all of the experiences that I have every needed in the automotive business. Dealing with this dealership was a good experience. My only issue with the Auto Nation group is the $795 dealer fee they tack onto every deal. They have a realistic price on the car then add the Dealer Fees or pack as it is called in the business. The pack in an dealership is just to get money that they do not have to pay commissions to the sales force on. I don't know for sure but I'm guessing that is where the $150 that they donated to the Cancer Society comes from. We had to sign a form that acknowledges the donation. So in reality we the customers donate not the dealership. Bottom line is they had the car we wanted, which is a bit hard to find and it is a nice one, so we bought the car. The experience was good and professional and Tom did a great job in staying in contact with us.

Atrocious customer service and complete disregard for my time. I was told that my vehicle was going to be ready at a specific time, I even called an hour prior to confirm, when I arrived I was informed that it was NOT ready. After waiting for 35 minutes my service consultant said he was going to bring my car to me, I waited outside for an additional 25 mins, apparently my car was taken on a test drive but nobody thought it prudent to inform the service consultant!!! Just to add insult to injury ... they did not replace the rear windshield wiper blade as requested ... quite deplorable. Dave M.

My experience was first rate in every respect. I would recommend this dealership!

Excellent customer service policy I have been buying cars from Land Rover FLL since 2006 and they always keep the same standard of service Good job!

Attentive and courteous. Would return for service when necessary.

excellent service,very pleased with everything